Program Support Analyst

Akkodis; Calgary; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Program Support Analyst to enhance their dynamic team. In this pivotal role, you will collaborate with Product and Project Managers to track and manage tasks across various projects. Your organizational skills and attention to detail will be crucial in ensuring timely completion and high-quality standards. This role offers the opportunity to foster strong relationships with internal teams and external partners, driving innovative solutions and positive change. If you are ready to take on a challenging yet rewarding position in a fast-paced IT environment, this opportunity is perfect for you.

Qualifications

• Proven experience in program support or project coordination.
• Strong proficiency in managing Microsoft projects and technologies.

Responsibilities

• Deliver regular status updates to project management teams.
• Coordinate multiple projects ensuring seamless execution.

Skills

Microsoft Project

Azure DevOps

Project Management

Communication Skills

Organizational Skills

Education

Post-secondary degree or diploma

Tools

MS Planner

Microsoft To Do

Job description

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Program Support Analyst

Employment Type: 1-Year Term, 40 hours

Our client is currently seeking a Program Support Analyst to join their dynamic team. You will play a pivotal role reporting to the Manager of the Data and Digital Workplace Services team. As a skilled analyst, you will collaborate closely with Product and Project Managers, demonstrating your proficiency in tracking and managing tasks across various projects. Your commitment to ensuring timely completion and maintaining high-quality standards will be key to your success in this role. Forge strong relationships with both internal teams and external partners, fostering a collaborative environment that drives success.

Accountabilities include but are not limited to:

• Deliver regular and transparent status updates to project and product management teams, keeping all stakeholders informed and aligned.
• Proactively manage team focus on identified priorities, demonstrating agility to adjust tasks swiftly as project priorities evolve in our fast-paced environment.
• Skillfully coordinate multiple projects and initiatives simultaneously, ensuring seamless execution that aligns with overarching business goals.
• Uphold a high level of organization and process orientation, with a relentless focus on continuous improvement to optimize project workflows.
• Document and communicate risks, issues, and roadblocks in a timely manner, enabling proactive resolution and risk mitigation.
• Conduct and manage status scrum meetings efficiently, facilitating effective communication among team members and ensuring accurate task updates.
• Collaborate closely with IT staff and business users to collect and maintain information critical to project success.
• Provide or support initial and ongoing training to the user community on existing and new process applications.
• Influence and integrate the organization toward the adoption of innovative solutions, driving positive change.
• Implement effective change management strategies with internal and external stakeholders to ensure smooth project transitions.

What you’ll bring to us:

• Possess a post-secondary degree or diploma or demonstrate an acceptable combination of education and work experience.
• Demonstrate proven experience in program support or project coordination, preferably in IT or related fields.
• Showcase strong proficiency in managing Microsoft projects and technologies.
• Display expertise in project management tools such as MS Planner, To Do, Microsoft Project, and Azure DevOps.
• Exhibit a track record of working independently with a high level of responsibility.
• Showcase excellent communication and interpersonal skills, emphasizing the ability to build solid relationships.
• Demonstrate an aptitude for identifying and setting priorities, efficiently managing tasks in a fast-paced environment.
• Possess strong organizational skills and meticulous attention to detail.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting