Program Supervisor - Resource Specialist

The Salvation Army; Calgary; On-site; Full time

Job summary

A leading charitable organization is seeking a Shelter Resource Specialist in Calgary. This role involves supervising staff, managing operations at the men's shelter, and ensuring excellence in service delivery. Candidates with a passion for helping vulnerable populations and relevant experience are encouraged to apply.

Qualifications

• At least three years prior related experience in frontline casework.
• Experience with individuals experiencing homelessness or crisis.
• Current Standard First Aid/ CPR Certification.

Responsibilities

• Supervise the Centre of Hope Men’s Shelter Resource Specialist team.
• Assist in program development and evaluation.
• Ensure proper staffing and payroll management.

Skills

Operational/Service Management

Problem Solving

Analytical Skills

Communication Skills

Crisis Intervention Skills

Leadership Skills

Education

Two-year college diploma in a related social services field

Tools

MSOffice 365

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose Summary

Reporting to the Shelter Program Manager, this position supervises the staff and functioning of the Centre of Hope Men’s Shelter Resource Specialist team and assists the Shelter Manager with development and overall operation of the Shelter Program.

RESPONSIBILITIES

Program Operations:

• Assists the manager in the development and delivery of the program.

• Ensures the Shelter Resource Specialist team incorporates the values, standards, philosophy of The Salvation Army to achieve its mission. Assists in the development of the annual program operational plan.

• Assists with preparation of the annual program evaluation.

• In collaboration with the Shelter Manager, develops, implements and evaluates program goals that support the annual program operational plan.
• Researches and implements approved program initiatives; assists with researching and implementing best practices and searching out opportunities.

• Participates in the development of program policies and guidelines.

• Assists with the implementation of, and participates in, the provision of the case management system including intake, support, goal planning, referral, networking, and other direct services to clients.

• Maintains and promotes effective working relationships with government agencies and other community partners.

• Performs other related duties as assigned.

Team Management:

• Responsible for the overall daily operation and management of the Shelter Resource
• Makes recommendations and provide support to the Shelter Program Manager as it relates to the selection, supervision, training, disciplining and termination of the Resource Specialist team.

• Ensures the Men’s Shelter Resource Specialist team is fully staffed with qualified staff and that they have the resources to do their jobs.
• Responsible for payroll supervisory functions inclusive of approving vacation, sick time, timesheets, etc. for direct reports; ensures employees are paid accurately and on-time utilizing The Salvation Army’s electronic payroll system and following all legislation, policies, and procedures.

• Effectively utilizes, supports, evaluates and retains volunteers at the West Desk.

Administrative:

• May prepare purchase requisitions, and other finance documents, in accordance with Finance procedures; may verify payroll register.
• May approve and codes invoices for payment in the absence of the manager
• Provides support to help fulfill the Salvation Army Accreditation Standards.

• Prepares and submits documentation, reports, and other statistical information as required by management and funders.

• Performs administrative tasks (i.e., filing, photocopying, email, phone calls, etc. that support program objectives.

• Attends, participates, and may coordinate meetings/events/committees (internal and external) as required.

• Assists with monitoring and supporting residents to have occupancy fees paid on time.

WORKING CONDITIONS:

• Works in a men’s residential shelter facility.
• Work hours: Monday to Friday from 9:00 AM to 5:30 PM

• May have to deal with aggressive and/or disruptive residents.

• Potential of verbal and, less likely, physical attacks.

EDUCATION AND QUALIFICATION REQUIRED

• A two-year college diploma in related social services field

• Police Information Check (PIC) with Vulnerable Sector Search

• Current and Alberta approved Standard First Aid/ CPR Certification
• Incumbents with a Social Work diploma or degree must be registered with the Alberta College of Social Workers.

EXPERIENCE REQUIRED

• At least three years prior related experience in frontline casework in a social service environment including overseeing a team.

• Experience working with people who are vulnerable, in crisis and/or experiencing homelessness.

• Experience within a shelter system.

• Administration experience including preparing reports and documentation.

REQUIRED SKILLS & CAPABILITIES

• Operational/Service Management skills to research best practices and service opportunities that align with accreditation processes, intended program outcomes, and resources.

• Attention to detail, problem solving and analytical skills.

• Able to assess crisis situations and make concise decisions

• Demonstrates excellent communication skills (verbal/written).

• Attentive listening skills for the purpose of coaching, providing feedback and conflict resolution.

• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.

• Strong understanding of professional boundaries when working with a vulnerable population.

• Proficient in in MSOffice 365 (Outlook, Excel, TEAMS, Word, PPT) to prepare/present information.

• Models effective client service and crisis intervention skills. Able to work collaboratively with sector agencies.

• Vision and Values, exemplifying highly ethical standards of conduct; knowledge, understanding, and a commitment to equity, diversity, and inclusion.

• Demonstrated trauma informed care and de-escalation skills.

• Strong interpersonal, motivational, leadership, and organizational skills.

Compensation:

The target hiring range for this position is $27.60 to $34.50 with a maximum of $41.39.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.