Program Specialist I

Allegis Group Services, Inc.; Mississauga; On-site; CAD 55,000 - 58,000; Full time

Benefits offered by this job

Comprehensive health, dental andVision

RRSP retirement plan with companymatch

Paid time off including vacation

Professional development and tuition

Job summary

Allegis Global Solutions (AGS) is seeking a Program Specialist I to manage full lifecycle requisitions, engage with Hiring Managers, and ensure timely, high-quality talent delivery for client programs. You will collaborate across departments to optimize the recruitment flow, maintain data integrity, and report on performance.

The role emphasizes relationship-building, process governance, and proactive coordination with vendors and internal teams to meet client SLAs and achieve positive outcomes.

Qualifications

• University degree or applicable experience
• Experience in high-volume coordination environments
• At least 1 year of customer service experience
• Excellent verbal and written communications
• Ability to adapt in a dynamic work setting
• Strong analytical and problem-solving skills
• Strong documentation and follow-up skills
• Time management and organizational skills
• Proficiency with MS Office and PC skills
• Customer-focused attitude

Responsibilities

• Assist client managers during all contract labor lifecycle stages including intake, sourcing, and candidate shortlisting/interviewing
• Prepare insightful questions for requirement intake to form detailed job descriptions
• Document intake conversations in databases (VMS, AGS360, Salesforce)
• Use reports to monitor open requirements and advise on sourcing strategies
• Define expectations and timelines with hiring managers
• Coach and oversee staffing suppliers
• Document issues and track resolutions to ensure customer satisfaction
• Monitor contract SLA’s, requisition aging, invoicing, and vendor compliance
• Maintain monthly activity and performance reports
• Coordinate and communicate with clients, vendors, and internal teams
• Assist with worker assignment changes to improve data integrity
• Coordinate paperwork with managers, vendors, and security
• Close work orders with accurate end reasons and notify relevant departments
• Collect company assets from vendors as needed
• Ensure timely time and expense approvals
• Log inquiries into Salesforce.com

Skills

High-volume coordination

Customer service

Verbal and written communication

Time management

Attention to detail

MS Office

Education

University degree preferred

Tools

Salesforce

VMS

AGS360

Job description

Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond "roles" or "jobs" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that’s designed to harness human enterprise, you design a workforce that’s built for impact.

At AGS, we help companies all over the world transform their people into a competitive advantage. It’s not about filling seats. It’s about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.

With services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges – from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model™.

We also represent over 100 countries and speak dozens of languages. So as you’re building relationships and doing your job, you’ll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.

Job Description

The Program Specialist I is responsible for building and maintaining relationships with Hiring Managers and managing the full lifecycle of the requisition process including requisition intake, shortlisting, sourcing management, onboarding, worker assignment management, time and expense management, offboarding and reporting. The Program Specialist I, acts as a talent advisor to support our clients through the requisition fulfilment process to ensure quality talent is acquired in a timely manner.

Responsibilities:

• Assist client managers during all stages of the contract labor acquisition process including: requisition intake, sourcing, and candidate shortlisting and interviewing
• Demonstrate recruitment expertise by preparing insightful questions appropriate for the position prior to conducting requirement intake session with hiring managers in order to gather detailed job descriptions to distribute to supply base
• Document requirement intake conversations in appropriate database (VMS, AGS360)
• Utilize reports to manage open requirements to advise managers on status of requirements and monitor supplier sourcing strategies to ensure timely response
• Discuss with HM agree upon expectations, timeframes, feedback, roles and responsibilities of everyone involved in the requisition fulfilment process
• Coach, manage and oversee performance of participating staffing suppliers
• Document all client/ supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in CRM system
• Monitor performance against contract SLA’s , requisition aging, invoicing, time and expense entry and vendor compliance tracking
• Maintain and update monthly activity and performance reports
• Provide constant interaction via face to face, email and phone with client, staffing vendors, contract personnel and other partners
• Assist with worker assignment management (cost center changes, extension of contract assignments etc.) to improve data integrity
• Liaison with managers, vendors and security department to ensure all necessary paperwork is completed and collected prior to starting assignments and at end of assignments
• Ensure all work orders are closed in the system with accurate finish reasons when notified of an end of assignment and appropriate departments are notified (i.e. security)
• Assist with the collection of company assets from vendors (laptop, badges, etc.)
• Assist and monitor time and expense entry to ensure appropriate approvals occur by hiring managers by required deadlines
• Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner to avoid onboarding delays
• Log all client and vendor inquiries into Salesforce.com

Qualifications

• University degree preferred or applicable experience
• Experience in high volume coordination activities
• At least 1year of any customer service industry experience
• Excellent verbal and written communications
• Ability to work in a dynamic environment that changes from day to day
• Strong analytical and problem solving skills
• Strong documentation and follow up skills
• Strong time management
• Strong organization skills and attention to detail
• Knowledge of MS Office (Excel, Word, PPT) and PC skills
• Able to work independently with some direction
• Customer Focused

Additional Information

• Per Salary Transparency:The range for this position is $55,000-$57,500CAD + bonus.
• AI Usage Disclosure
  • Please note that we use artificial intelligence (AI) tools to screen, assess, or select applicants for this position. These tools may analyze application materials and assist our team in identifying candidates whose qualifications best match the requirements of the role. If you have questions about our use of AI in the hiring process, or would like more information, please contact us.
• Existing Vacancy Statement
  • This posting is for an existing vacancy within our organization.
  • Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:
    • Benefits Overview:
      • Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:
      • Comprehensive health, dental, and vision insurance
      • RRSP retirement savings plan with company match options
      • Paid time off, including vacation, sick leave, and holidays
      • Employee assistance program (EAP)
      • Life and disability insurance
      • Professional development and tuition reimbursement opportunities

At AGS, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for accommodation options.