Program Services Manager, Spinal Cord Rehab - Inpatient Unit 2B & Outpatient Clinic

University Health Network; Toronto; On-site; CAD 75,000 - 94,000; Full time

Benefits offered by this job

Competitive offer packages

HOOPP government pension plan

Close access to Transit and UHN shuttl

Flexible work environment

Opportunities for development and Prom

Additional corporate discounts

Job summary

University Health Network is seeking a Program Services Manager for Spinal Cord Rehab (Inpatient Unit 2B & Outpatient Clinic) to provide strategic and operational leadership across inpatient and outpatient services at Toronto Rehab’s Lyndhurst Centre.

You will lead a multidisciplinary team, ensure safe, high-quality, patient- and family-centred care, and advance new care models while fostering collaboration and research activities.

Qualifications

• Baccalaureate degree in a regulated health profession (e.g., nursing, physiotherapy, occupational therapy) required.
• Minimum three years’ experience as a clinical manager preferred.
• Experience in Spinal Cord or Neuro population preferred.
• Experience managing a multi-disciplinary health care team in a multi-site academic health care setting is an asset.
• Experience with inpatient, outpatient, and community based programs and services is an asset.
• Proven change management skills with the ability to work with and through others.
• Strong leadership and motivational skills.
• Working knowledge of labour/management practices.
• Excellent interpersonal, verbal and written communication skills.
• Demonstrated conflict resolution and creative problem-solving skills.
• Demonstrated composure under stressful situations.
• Proven ability to promote an academic practice environment within the clinical setting.
• Experience effecting change-adapting/implementing and facilitating change within others within both a unionized and non-unionized environment.

Responsibilities

• Provide administrative and clinical leadership to a multidisciplinary team.
• Create an environment of continuous learning; engaging staff, patient and families in continuous improvement.
• Facilitate the delivery of safe high quality, patient-centered care to patients.
• Foster an environment that is collaborative, inter professional and accountable, partnering with patients and caregivers.
• Coordinate and be accountable for the day-to-day utilization of resources to achieve the service's goals.
• Facilitate seamless transitions between inpatient, outpatient and the community, spanning the entire health care continuum.
• Oversee and develop innovative services, e.g. new models of care, continuous process and quality improvement.
• Fiscal planning and accountability.
• Foster an environment that facilitates education and research.

Skills

Leadership

Communication

Change management

Team coordination

Conflict resolution

Problem solving

Adaptability

Education liaison

Education

Baccalaureate degree in a regulated health profession

Job description

Program Services Manager, Spinal Cord Rehab - Inpatient Unit 2B & Outpatient Clinic

• Full-time
• Department: Spinal Cord Rehab Program
• Compensation: CAD 54.53 - CAD 68.16 - hourly

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Union:Non-Union
Number of Vacancies:1
New or Replacement Position: Replacement
Site:Toronto Rehab Institute - Lyndhurst Centre
Department:Spinal Cord Rehab Program
Reports to:Clinical Director, Brain, Spinal Cord, Cardiac Rehab Program and Staffing Office
Salary Range:$54.53 - $68.16 per hour
Hours:37.5 hours per week
Shifts:Day shift
Status: TemporaryFull-Time (18 Months Contract)
Closing Date: November 10, 2026

Position Summary

The Program Services Manager, Spinal Cord Rehabilitation (Inpatient Unit 2B & Outpatient Clinic) provides strategic, operational, and clinical leadership for a multidisciplinary team within the Spinal Cord Rehabilitation Program at Toronto Rehab’s Lyndhurst Centre. Reporting to the Clinical Director, the Manager is responsible for ensuring the delivery of safe, high-quality, patient- and family-centred care across inpatient and outpatient services, while fostering a culture of collaboration, accountability, continuous learning, innovation, and evidence-based practice. The role oversees day-to-day operations, resource utilization, fiscal management, quality improvement initiatives, and the development of new models of care to support seamless transitions across the rehabilitation continuum. Working closely with patients, caregivers, staff, physicians, researchers, and academic partners, the Manager advances program goals, supports education and research activities, and leads change management initiatives that enhance clinical outcomes, operational effectiveness, and the patient experience.

Duties

• Provide administrative and clinical leadership to a multidisciplinary team
• Create an environment of continuous learning; engaging staff, patient and families in continuous improvement
• Facilitate the delivery of safe high quality, patient-centered care to patients
• Foster an environment that is collaborative, inter professional and accountable, partnering with patients and caregivers
• Coordinate and be accountable for the day-to-day utilization of resources to achieve the service's goals
• Facilitate seamless transitions between inpatient, outpatient and the community, spanning the entire health care continuum
• Oversee and develop innovative services, e.g. new models of care, continuous process and quality improvement
• Fiscal planning and accountability
• Foster an environment that facilitates education and research

Qualifications

• A Baccalaureate degree in a regulated health profession (e.g., nursing, physiotherapy, occupational therapy) required
• A minimum of three years’ experience as a clinical manager is preferred
• Experience in Spinal Cord or Neuro population is preferred
• Experience managing an multi-disciplinary health care team in a multi-site academic health care setting is an asset
• Experience with inpatient, outpatient, and community based programs and services is an asset
• Proven change management skills combined with the ability to work with and through others
• Strong leadership and motivational skills
• Working knowledge of labour/management practices
• Excellent interpersonal, verbal and written communication skills
• Demonstrated conflict resolution and creative problem-solving skills
• Demonstrated composure under stressful situations
• Proven ability to promote an academic practice environment within the clinical setting
• Experience effecting change-adapting/implementing and facilitating change within others within both a unionized and non-unionized environment

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ )
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.