Program Services Caseworker - Relief

salvationarmyca; Sutton; On-site; CAD 40,000 - 49,000; Part time

Job summary

The Salvation Army Canada & Bermuda is seeking a Relief Case Worker to manage an active caseload and support housing-stability planning for clients in need. This front-line role requires completing intake assessments, coordinating services, and maintaining confidential client records within a faith-based organization.

Responsibilities include daily log updates, incident reporting, referrals to community resources, and collaborating with department teams.

Qualifications

• College diploma or equivalent post-secondary.
• Bachelor of Social Work is preferred.
• Alternate level of education and/or experience may be accepted.

Responsibilities

• Maintain an active caseload.
• Responsible for the day-to-day shift duties and reporting requirements.
• Complete intake and assessments, creating service plans, providing case management services and clinical interventions for an assigned caseload.
• Maintaining ongoing responsibility for primary client housing-stability planning and housing-related case work.
• Record activities and incidents occurring during the shift in a factual and concise manner using Logbook and/or Incident Occurrence Reports.
• Contact emergency service personnel (ambulance or police) when necessary.
• Maintain confidentiality with regard to clients/staff and Centre's records.
• Develop a network and make referrals to existing services and resources in the community including those of other Salvation Army departments.
• Maintaining personal HIFIS account and using HIFIS system for all aspects client case work.
• PSCW staff members are responsible for moderate cleaning and upkeep of facilities and resident quarters when property services staff are not on site.
• PSCW staff are responsible to adhere to all tasks and responsibilities as outlined on the Front-Line worker responsibilities shift sheets.
• Responsible for reporting monthly PSCW performance statistics.
• HIFIS -ensuring daily updates- submissions- assessments- incidents-housing plan- discharge.
• Completing daily front-line worker responsibility logs and bed board charts.
• Performing all relevant documentation related to PSCW including but not limited to: intake/discharge forms, client HIFIS notes, shift logs, incident reports, client forms, medication documents, client applications, stats reports, etc.
• Responsible for maintaining personal MyArmy work account/password for all strategic work purposes including email, Workday (attendance and scheduling), Salvation Army corporate information systems, Microsoft teams, etc. This is done with support from management, supervisory staff and I.T support personnel.

Education

College diploma or equivalent post-secondary

Bachelor of Social Work is preferred

Alternate level of education and/or experience may be accepted

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

ACCOUNTABILITIES:

Case Work/Facility

• Maintain an active caseload.
• Responsible for the day-to-day shift duties and reporting requirements.
• Complete intake and assessments, creating service plans, providing case management services and clinical interventions for an assigned caseload.
• Maintaining ongoing responsibility for primary client housing-stability planning and housing-related case work.
• Record activities and incidents occurring during the shift in a factual and concise manner using Logbook and/or Incident Occurrence Reports.
• Contact emergency service personnel (ambulance or police) when necessary.
• Maintain confidentiality with regard to clients/staff and Centre's records.
• Develop a network and make referrals to existing services and resources in the community including those of other Salvation Army departments.
• Maintaining personal HIFIS account and using HIFIS system for all aspects client case work.
• PSCW staff members are responsible for moderate cleaning and upkeep of facilities and resident quarters when property services staff are not on site.
• PSCW staff are responsible to adhere to all tasks and responsibilities as outlined on the Front-Line worker responsibilities shift sheets.

Administrative

• Responsible for reporting monthly PSCW performance statistics.
• HIFIS -ensuring daily updates- submissions- assessments- incidents-housing plan- discharge.
• Completing daily front-line worker responsibility logs and bed board charts.
• Performing all relevant documentation related to PSCW including but not limited to: intake/discharge forms, client HIFIS notes, shift logs, incident reports, client forms, medication documents, client applications, stats reports, etc.
• Responsible for maintaining personal MyArmy work account/password for all strategic work purposes including email, Workday (attendance and scheduling), Salvation Army corporate information systems, Microsoft teams, etc. This is done with support from management, supervisory staff and I.T support personnel.

EDUCATION, QUALIFICATIONS AND CERTIFICATIONS:

• College diploma or equivalent post-secondary
• Bachelor of Social Work is preferred.
• Alternate level of education and/or experience may be accepted

EXPERIENCE AND KNOWLEDGE:

• Experience working with homelessness, mental health and addictions.
• Must have functional knowledge and understanding of related to homelessness, mental health and addictions.

SKILLS AND CAPABILITIES:

• Thorough knowledge and understanding of and a commitment to anti-racism, anti-oppression and equity.
• Strong oral and written communication skills are essential.
• Ability to work independently as well as part of a team
• Must have good interpersonal/time management skills
• Good knowledge of community resources

Successful candidate will be required to provide:

• A clear vulnerable sector screening
• A clean drivers abstract

Relief position, no set schedule

Compensation:

The target hiring range for this position is $21.47 to $21.47 with a maximum of $21.47. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.