PROGRAM, SERVICE SPECIALIST ER AND TRAUMA

Northern Health - BC; Prince George; On-site; CAD 88,000 - 112,000; Full time

Job summary

A regional healthcare provider seeks a Program/Service Specialist to enhance clinical practices and oversee quality improvements in Prince George, BC. The role involves collaboration with various departments to implement innovative healthcare solutions. Candidates should have a relevant clinical degree and experience in leading improvement projects, with a starting salary ranging from $88,990 to $111,237. Join us to make a meaningful impact in healthcare delivery!

Benefits

Comprehensive benefit packages

Four weeks vacation

Financial support for moving expenses

Employer-paid training

Outdoor activities access

Loan forgiveness programs

Qualifications

• Experience in leading quality improvement projects in healthcare.
• Proven ability to collaborate across departments and engage stakeholders.
• Strong analytical and critical thinking skills.

Responsibilities

• Lead improvements in clinical practices and processes.
• Serve as a liaison and change agent for clinical care areas.
• Coordinate and implement Services projects and initiatives.

Skills

Clinical practices improvement

Data stewardship

Collaboration

Education

Relevant clinical degree

Tools

Electronic medical records (EMR)

Job description

Are you ready to reach new heights and take your nursing career to the next level? Join Northern Health as a Program/Service Specialist, where you'll lead transformative improvements in clinical practices, data stewardship, and care delivery—collaborating across departments to shape the future of healthcare through innovation, strategic leadership, and meaningful change.

The Program/Service Specialist is responsible for researching, developing, implementing and continually improving clinical practices, processes, documentation, reporting and clinical data/information to enable effective and efficient care in Northern Health (NH) departments. The Program/Service Specialist provides oversight and facilitates quality improvement changes in collaboration with clinical leaders, Information and Technology Services (ITS), clinical managers and directors, physicians and staff.

The Program/Service Specialist serves as the liaison and change agent for clinical care areas, departments and units. They continuously identify opportunities for improvement, and accurately and promptly analyze, prioritize, and translate user needs into more standardized clinical practice, processes and use of electronic medical records (EMR) and other clinical IT tools. They develop options with stakeholders, and then lead consultations with decision makers to implement solutions. The work includes regular engagement with clinical educators and end-users, and travel to NH facilities.

As a Data Steward, "sees the big picture" and the impact of processes to data value in delivering care and supporting decision making and outcomes therefore working across the organization when making decisions about data and helping to establish enterprise-wide standards for data quality and usage. In collaboration with site/departmental leadership, the Program/Service Specialist is responsible to lead the coordination, implementation, and completion of Services projects or initiatives. Projects may involve process improvement and work redesign, productivity reviews, and the provision of strategic information to support those processes. Working with stakeholders at all levels, the incumbent inspires others to achieve goals and deliverables through facilitation, effective communication of corporate vision, and ensuring the culture is one in which individual competencies can thrive.

Starting salary will be approximately from $88,990 to $111,237 and will be based on education, training, experience, and salaries of similar positions.

Prince George Prince George is the centre of business, education, health and culture for northern British Columbia and services a rural population of about 300,000. The region’s economic growth and diversification strategies are creating outstanding opportunities for investors, employers and employees. Affordable housing, land prices and transportation costs, due to short and quick commutes; result in one of the lowest costs of living for a city of its size in the province. Additionally, wage rates fall above provincial averages, providing residents of Prince George with a high standard of living in one of BC’s most beautiful regions. The city itself is the 4th largest in British Columbia and has a population of approximately 82,300 local residents and a service centre for nearly 320,000. It is built on the confluence of the Fraser and Nechako rivers. Prince George is the home of the University of Northern British Columbia – Canada’s Green university. The warm, friendly and diverse population attests to a strong and dynamic community spirit. Check out Prince George for more information on what this community has to offer.

What Northern Health has to offer you!

• Comprehensive benefit packages including extended health/dental and a municipal pension plan for part-time and full-time employees. Casuals have the option of paying for benefits.
• Four weeks vacation with one year of continuous service
• Financial Support for Moving Expenses is available for eligible positions
• Employee referral program
• Employer-paid training and leadership development opportunities
• Spectacular outdoor activities and the shortest commutes in BC
• “Loan Forgiveness Programs” are offered through the Federal and BC Government for eligible professions.
  
  

Important Note

As part of your application process, you will need to upload the following documentation:

• Registration number (if you are part of a regulated profession)
• Any supporting documents regarding education/qualifications for this position.
  
  

Examples May Include

• Program certificates or diplomas
• High school/college/university transcripts etc.
• It is also recommended to provide a cover letter and resume
  
  

Are you an International Applicant? Before applying for a job with Northern Health, please follow these steps on our Northern Health careers page