Program Receptionist

triOS Education Group; Canada; On-site; CAD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive Salaries

Annual performance reviews

Health plans

RRSP matching

Paid time off

Job summary

SHIP, a provincial leader in housing and health services, seeks a Receptionist to be the first point of contact for residents, visitors, and staff at our Ontario program. You will greet people, handle calls, manage mail, and support administrative needs in a youth-focused transitional housing setting.

The role emphasizes client-centered care, teamwork, and adherence to safety and privacy standards, with training provided in naloxone administration and emergency protocols.

Qualifications

• Post-secondary education in Business Administration, Human Services or Social Services.
• +1 years experience supporting youth and/or the homeless population.
• Previous experience working in a non-profit agency.
• Knowledge of MS Suite (Word, Excel, Power Point and Outlook).
• Valid Certification in First Aid & CPR.
• Training in ASIST and CPI.

Responsibilities

• Greet and register community members, external visitors, new residents and staff in a professional manner.
• Answer and direct incoming telephone calls to their appropriate resources.
• Process, receive, and distribute incoming mail and faxes.
• Maintain on-site inventory list and process requests for office supplies.
• Update and maintain telephone directories, files, and spreadsheets.
• Observe/monitor the camera/surveillance system.
• Reserve and set up meeting rooms.
• Provide training support to staff on backup reception responsibilities.
• Provide technical support and training on office equipment to staff.

Skills

Customer service

Punctuality

MS Office

Education

Post-secondary education in Business Administration, Human Services or Social Services

Tools

MS Word

MS Excel

PowerPoint

Outlook

Job description

About the Job

Reporting to the Program Manager, the Receptionist will be responsible for greeting and welcoming residents, community members and external guests as the first point of contact to the program and directing them to the appropriate resources. They will answer, screen, and forward incoming calls and perform other similar administrative tasks.

They will operate within a transitional housing program and community center that is focused on providing services to youth between the ages of 16-24 who are at risk of homelessness.

Duties and Responsibilities

• Greet and register community members, external visitors, new residents and staff in a professional manner
• Answer and direct incoming telephone calls to their appropriate resources
• Process, receive, and distribute incoming mail and faxes
• Maintain on-site inventory list and process requests for office supplies
• Update and maintain telephone directories, files, and spreadsheets
• Observance/monitoring of camera/surveillance system
• Reserve and set up meeting rooms
• Provide training support to staff on backup reception responsibilities
• Provide technical support and training on office equipment to staff
• Understand and be able to integrate a philosophy of client-centered care into daily responsibilities
• Demonstrate a strong commitment to quality care and service delivery based on SHIP’s Mission and Values
• Ensure appropriate records are kept and ensure that statistical information is maintained as per agency standards
• Adhere to the agency Health & Safety Program and the Client Safety Framework in the promotion of client safety
• Perform additional duties as required/delegated by Management
• Perform additional duties as required/delegated
• You may be required to administer naloxone in response to suspected opioid overdoses, and must complete appropriate training to recognize overdose symptoms, safely administer naloxone via nasal spray or injection, and follow emergency protocols including contacting emergency services. You will receive training within the first eight weeks of employment

Qualifications

• Post-secondary education in Business Administration, Human Services or Social Services
• +1 years experience supporting youth and/or the homeless population
• Previous experience working in a non-profit agency
• Demonstrated understanding of customer service and punctuality
• Knowledge of MS Suite (Word, Excel, Power Point and Outlook)
• Valid Certification in First Aid & CPR
• Training in ASIST and CPI

Hours are Monday - Friday 4:00 PM-12:00 AM, inclusive of statutory holidays if they fall on a week day.

About Us

Services and Housing In the Province (SHIP) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas.

Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. We value compassion, hope, inclusiveness, respect, and professionalism.

Our organization has supported the region for over 35 years and employs over 300 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and families.

Accessibility

SHIP commits to ensuring that our organization is an equitable, diverse, and inclusive workplace that reflects our values as an organization and the diversity of those we serve. We are committed to providing equal opportunities to everyone and accept applicants from all backgrounds.

As an Organization, we strive to be equitable and inclusive in all that we do. Equity is a core value and we are committed to providing an inclusive selection process. We encourage applicants from equity-deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities, and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. When contacted for a job opportunity, please advise the People & Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005, and the Ontario Human Rights Code to ensure you have access to a fair and equitable process

Why Work For Us?

Work-Life Balance

SHIP believes a healthy work-life balance is essential for both professional success and personal well-being. We strive to create a company culture that values and supports the well-being of our employees, while also pushing innovation in our organization

Our Vision

Quality Housing, Quality Services, Quality Lives

Our Mission

To increase quality of life through health services and housing supports that promote mental and physical health and wellness

Our Culture

Leader and innovative partner in the community. Our programs welcome employees into our caring, compassionate, and innovative culture. We listen; we know what it means, and why it matters.

Our Commitment

• Competitive Salaries with Annual Performance Reviews
• Comprehensive Health Plans
• Group RRSP (5% Employer Contributions)
• 12 Paid Health & Wellness Days
• 10 Paid Vacation Days
• 3 Paid Personal/Floating Holidays
• Generous Parental and Family Leave
• Learning and Development Opportunities
• Travel Allowances
• Employee Assistance Program
• Company Culture to be Proud of
• Possibility to Create a Real Impact

35+

Years focused on Clients, Tenants, Staff, and Families

4,000+ Clients and Residents served annually

17 Programs and Service offerings in Southern Ontario

300+ Dedicated, Respectful, Compassionate and Professional Employees

SHIP Values:

Compassion, Hope, Inclusion, Respect, Professionalism

“SHIP strives to be equitable and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process.”

Monday - Friday 4:00 PM-12:00 AM 37.5 hours per week