Program & Platform Manager

YMCA of Greater Toronto; Toronto; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking organization as a Program & Platform Manager, where you'll lead the management of the YMCA Ignite platform. This role is perfect for someone passionate about enhancing user experience and driving innovation within the community. Collaborate with senior leadership to deliver impactful solutions while focusing on data-driven decision-making and effective change management. You'll play a pivotal role in optimizing platform performance and supporting organizational growth. If you're ready to make a difference and contribute to a meaningful mission, this opportunity is for you!

Qualifications

• 3+ years of experience in project management or digital platform production.
• Strong communication skills and experience in stakeholder engagement.

Responsibilities

• Manage the YMCA Ignite platform and enhance user experience.
• Facilitate onboarding for partners and analyze platform data.

Skills

Project Management

User Experience

Stakeholder Engagement

Change Management

Communication Skills

Interpersonal Skills

Budget Management

Education

Post-secondary education in a related field

Tools

Learning Management Systems

Job description

Location: Hybrid – 4 days working remotely, 1 day working at 90 Eglinton Ave. E, Toronto

Work Hours: 37.5 hours per week

Employment Type: Contract Full Time Salaried (18 months)

Number of Vacancies: 1

Anticipated Start Date: March 10, 2025

Deadline to Apply: February 12, 2025 at 5:00pm

Be the Spark! Join our passionate team and help us to achieve great things in our community!

The Program & Platform Manager will lead the configuration and management of the YMCA Ignite platform, enhancing user experience and engagement while ensuring smooth onboarding for partners and participants. This role offers the opportunity to collaborate with senior leadership, drive innovation, and deliver impactful solutions that align with the YMCA's mission and goals. With a focus on data-driven decision-making, project management, and change adoption, the Program & Platform Manager will play a pivotal role in optimizing platform performance and supporting organizational growth.

In this role, you will:

• Configure and manage the YMCA Ignite platform, ensuring all features function properly, troubleshooting technical issues, and continuously enhancing the platform’s user experience with a focus on participant engagement and satisfaction.
• Facilitate the onboarding of organizations, partners, and participants, ensuring smooth integration into the YMCA Ignite platform.
• Manage the YMCA Ignite course portfolio by developing project plans that ensure courses are delivered on time and on budget.
• Establish and maintain strong working relationships and communication channels with senior leadership and stakeholders across all program areas to understand business needs, direction, and intent.
• Extract and analyze platform data to inform decision-making and improve program delivery.
• Incorporate effective change management principles and execute change management plans to ensure the effective adoption of the YMCA Ignite.
• Prepare and participate in partnership and business development meetings with potential customers and funders.
• Deliver timely and accurate status reports by tracking KPIs, maintaining project schedules, and managing project control documents (e.g., risk logs, budgets).
• Support the development of tools, processes, and resources for the YMCA Ignite team, including dashboards, project planning procedures, and reporting mechanisms.
• Manage administrative tasks as required, such as invoice processing and providing exceptional customer support by managing the general YMCA Ignite inbox.
• Perform other duties as assigned.

You bring:

• Post-secondary education in a related field or equivalent experience.
• Minimum 3 years of experience in project management, user experience, digital platform production, or business development, ideally within nonprofit, educational, or community-focused organizations.
• Experience with onboarding and managing vendors and external partners to ensure alignment.
• Proven experience in stakeholder engagement and communication.
• Experience managing or supervising staff is an asset.
• Capacity to manage and develop budgets.
• Ability to apply recognized change management methodologies.
• Able to manage cross-functional teams remotely.
• Knowledge of Learning Management Systems is a strong asset.
• Excellent interpersonal, communication, written, and presentation skills.
• Excellent understanding of diversity, inclusion, and equity, including the ability to identify and address barriers, work effectively with diverse stakeholders, and integrate equity into program design.
• Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services.
• YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter.

Why work for the YMCA?

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities.

Joining the Y means contributing to over 165 years of providing opportunities for people to shine through programs and services like health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors.

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.