Program Operations Supervisor – Therapeutic Care

Hollyburn Family Services; Surrey; On-site; CAD 60,000 - 64,000; Full time

Benefits offered by this job

Hands-on training

Professional development

Employer-paid extended health

Paid vacation & sick days

RRSP matching

Tuition reimbursement

Job summary

Hollyburn Family Services in Surrey, BC, is seeking a Program Operations Supervisor for Therapeutic Care. The role oversees daily operations of a residential program serving children, youth, and families, with 40 hours/week and a salary of $29–$31/hour.

The position emphasizes trauma-informed practice, supervision, budgeting, and contract compliance, with on-going staff development and strong cross-team collaboration.

Qualifications

• Diploma in a related Human Services / Social Services field.
• Minimum 3 years of recent related supervisory or administrative leadership experience.
• Strong understanding of trauma-informed practice, behavioural support, and therapeutic residential care.

Responsibilities

• Oversee day-to-day functioning of the residential program.
• Ensure a safe, clean, organized, and therapeutic care environment.
• Monitor household operations, supplies, petty cash, reporting, and documentation.
• Ensure contract deliverables, licensing standards, CARF standards, and agency policies are met.
• Support implementation of individualized service plans and behaviour strategies.
• Supervise, mentor, and support frontline staff and subcontractors.
• Coordinate staffing schedules for consistency and coverage.
• Conduct regular staff check-ins, supervision, and team meetings.
• Support recruitment, onboarding, orientation, and training of new team members.
• Identify and develop high-performing staff for growth opportunities.
• Assist with operating budgets and monitor expenditures.
• Manage grievances, performance issues, and health & safety matters professionally.
• Build relationships with funders, community partners, and stakeholders.
• Collaborate with Clinical and Leadership Teams to meet client and program needs.

Skills

Leadership

Scheduling

Operational coordination

Employment standards

Health and safety

Financial literacy

Communication

Conflict resolution

Education

Diploma in Human Services / Social Services

Job description

Program Operations Supervisor – Therapeutic Care

Full-time: 40h/week Surrey, Surrey, BC, CA

3 days ago Requisition ID: 1351

Salary Range: $29.00 To $31.00 Hourly

At Hollyburn Family Services, we serve, nurture, honor, and lead by delivering compassionate, evidence-based support to children, youth, and families across British Columbia. As a Great Place to Work® Canada, we are proud to foster strong teams and meaningful careers in community social services.

We are seeking an experienced and motivated Program Supervisor to lead the day-to-day operations of one of our therapeutic residential programs in Surrey. This is an ideal opportunity for a strong people leader who is passionate about quality care, staff development, and building stable, high-performing teams.

Position Summary

Reporting to the Program Manager, the Program Supervisor is responsible for the overall daily operations of a therapeutic care setting supporting children, youth, and adults with complex behavioural, developmental, and mental health needs. This role provides direct supervision to staff, oversees scheduling and program administration, ensures contract and licensing compliance, and supports a safe, structured, and therapeutic home environment.

What You’ll Do

Program Operations & Quality Oversight

• Oversee the day-to-day functioning of the residential program
• Ensure a safe, clean, organized, and therapeutic care environment
• Monitor household operations, supplies, petty cash, reporting, and documentation
• Ensure all contract deliverables, licensing standards, CARF standards, and agency policies are met
• Support implementation of individualized service plans and behaviour strategies

Leadership & Staff Supervision

• Supervise, mentor, and support frontline staff and subcontractors
• Coordinate staffing schedules to ensure consistency and contractual coverage
• Conduct regular staff check-ins, supervision, and team meetings
• Support recruitment, onboarding, orientation, and training of new team members
• Identify and develop high-performing staff for growth opportunities

Administration & Compliance

• Ensure incident reports, time sheets, petty cash, WorkSafe documentation, and program updates are completed accurately and on timeAssist with operating budgets and monitor expenditures
• Manage grievances, performance issues, and health & safety matters professionally and promptly

Community & Stakeholder Liaison

• Build and maintain strong relationships with funders, community partners, stakeholders, and neighbours
• Collaborate closely with Clinical and Leadership Teams to ensure client and program needs are met

What You Bring

Education & Experience

• Diploma in a related Human Services / Social Services field
• Minimum 3 years of recent related experience, including supervisory or administrative leadership experience
• Strong understanding of trauma-informed practice, behavioural support, and therapeutic residential care

Knowledge & Skills

• Experience leading and developing staff teams
• Scheduling, workforce planning, and operational coordination skills
• Strong understanding of Employment Standards, health & safety, and supervision best practices
• Financial literacy and ability to manage within budgets
• Excellent written, verbal, and interpersonal communication
• Strong conflict resolution, problem-solving, and professional judgment

Requirements

• Valid First Aid & CPR Certification (training provided to those who require this)
• MANDT Certification (training provided for those who require this)
• Valid BC Class 5 Driver’s Licence
• Access to a reliable vehicle
• Business Insurance with $3,000,000 liability
• Ability to participate in 24-hour on-call rotation as required
• Satisfactory Criminal Record Check

Working Conditions

• Location: Surrey program location, with occasional meetings at North Vancouver and Surrey offices
• Schedule: Monday to Friday
• Hours: 40 hours per week
• Participation in weekend on-call rotation with additional compensation

What We Offer

Because we know our team is the heart of our organization and our most important asset, we are proud to offer:

• Hands-on, extensive, and continuous training
• Professional development and advancement within our ever-growing organization
• 100% employer-paid extended health, dental, vision, and life insurance for you and your dependents
• Paid vacation, paid wellness days, and paid sick days
• Group RRSP matching of up to 6% of gross salary
• Tuition reimbursement and subsidies for professional development (conferences, seminars, courses, and more)
• And more!

We thank all candidates for applying, however only those shortlisted will be contacted for interviews. Candidates must be located in the Lower Mainland and eligible to work in Canada to be considered.