Program Operations Manager, Family Birthing Centre

Windsor Regional Hospital; Windsor; On-site; CAD 100,000 - 150,000; Full time

Job summary

Windsor Regional Hospital is seeking a Program Operations Manager for the Family Birthing Centre. You will lead patient care services, oversee budgeting and staffing, and drive quality improvement with multidisciplinary teams to advance family-centered care.

The role requires nursing leadership, operational oversight, and alignment with the hospital's mission and values. Strong collaboration with the Program Team and Directors is essential.

Qualifications

• Current Certificate of Registration with the College of Nurses of Ontario.
• Bachelor's Degree in Nursing required; Master's Degree in Nursing preferred.
• Minimum 5 years current, relevant clinical experience.
• Previous Nursing Administration experience preferred or evidence of administration learning.

Responsibilities

• Assumes overall accountability for patient care and services within the program.
• Maintains current knowledge of patient care issues and best practices.
• Leads implementation of corporate projects within the program and coordinates with project coordinators.
• Responsible for staff scheduling.
• Develops unit-specific philosophy, goals, objectives and standards of patient care aligned with hospital mission and values.
• Coordinates all care and services for the patient group with other managers and providers.
• Monitors unit operations, progress toward goals, and patient outcomes.
• Acts as a resource to physicians and support staff for patient care and unit operations.
• Supports resolution of identified patient care issues with the Patient Care Team.
• Models staff behavior and commitment to patient/family-centered care.
• Implements quality improvement initiatives to enhance care quality.
• Ensures staff compliance with policies and procedures.
• Develops and manages an operational budget and yearly capital budget for the program.
• Analyzes management reports, investigates variances, and evaluates outcomes.
• Contributes to Leadership Team and Program team goals.

Skills

French language

Education

Bachelor's Degree in Nursing

Master's Degree in Nursing (preferred)

Job description

Position Purpose

The Program Operations Manager, Family Birthing Centre is accountable for the leadership, coordination, and performance of patient care services within the program. This role ensures the delivery of high-quality, patient- and family-centered care by providing operational, financial, and human resource leadership, implementing quality improvement initiatives, supporting best practices, and fostering collaboration among interdisciplinary teams. The Manager oversees unit operations, staffing, budget management, program development, policy compliance, and strategic initiatives while contributing to organizational goals and upholding the hospital's mission, vision, and values.

Salary Grade

Salary Grade: 8

Duties And Responsibilites

• Assumes overall accountability and responsibility for the patient care and services provided
• Maintains current knowledge of issues and trends in patient care and facilitating best practice
• Facilitates implementation of corporate projects within the program, i.e., Clinical Pathways, workload measurement systems, information automation in collaboration with project coordinators.
• Responsible for staff scheduling.
• Develops unit specific philosophy, goals objectives and standards of patient care in collaboration with the Patient Care Team and ensuring that these are congruent with the hospital mission, vision & values and standards
• Coordinates all care and services provided for patient group in collaboration with other managers and providers
• Develops systems to monitor and manage unit operations, progress toward established goals, and patient care outcomes
• Acts as a resource person to the physicians, and support staff, in relation to the care of patients and unit operations
• Assumes accountability for facilitating the resolution of identified patient care issues in collaboration with the Patient Care Team
• Acts as a role model for staff and demonstrating commitment to patient/ family-centered care
• Implements quality improvement initiatives for the program in order to enhance the quality of patient care
• Ensures that all staff are informed and in compliance with relevant policies and procedures
• Develops and manages an operational budget for the program in collaboration with the Program Team and the Director including preparation of yearly capital budget for the program in collaboration with the Program Team and Director of Operations
• analyzing management reports, investigating variances, initiating remedial action and evaluating outcomes
• Consistently contributes as a member of the Leadership Team and practices the values of Windsor Regional Hospital
• Contributes as a member of the Program team towards development and implementation of team goals
• Other duties as assigned.

Skills/Capabilities

• French Language proficiency an asset.

Qualifications

• Current Certificate of Registration with the College of Nurses of Ontario required.
• Bachelor’s Degree in Nursing required, Master’s Degree in Nursing preferred.
• Minimum 5 years current, relevant clinical experience
• Previous Nursing Administration experience preferred or evidence of relevant learning activity in administration.

Windsor Regional Hospital is an equal opportunity employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided by WRH throughout the recruitment, selection and/or assessment process to applicants with disabilities.