Program Officer, Mentorship and Engagement

Windmill Microlending; Toronto; Hybrid; CAD 70,000 - 75,000; Full time

Job summary

A leading charity supporting skilled immigrants is seeking a Program Officer, Mentorship and Engagement. This role involves managing mentorship programs, engaging with clients, and building relationships with corporate partners. The ideal candidate has experience in program coordination and a passion for supporting newcomers. The position offers a hybrid work model based in Toronto, with a competitive salary of CA$70,000 to CA$75,000 annually.

Benefits

Three weeks vacation

Comprehensive benefits plan

Annual Wellness Budget

Opportunities for advancement

Qualifications

• 3-4 years of experience with community-based organizations, especially serving immigrants.
• Experience in program development and career mentorship.
• Excellent English verbal and written skills; French is a plus.

Responsibilities

• Coordinate Windmill’s Mentorship Program ensuring positive experiences.
• Recruit and nurture mentors from corporate partners and alumni.
• Deliver onboarding sessions and manage mentor-mentee relationships.

Skills

Relationship management

Program coordination

Communication

Organizational skills

Education

Experience in community-based organizations

Experience in program coordination

Tools

CRM systems

Graduway software

Job description

Program Officer, Mentorship and Engagement

Program Officer, Mentorship and Engagement

Windmill Microlending provided pay range

This range is provided by Windmill Microlending. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$70,000.00 / yr - CA$75,000.00 / yr

Direct message the job poster from Windmill Microlending

National Director, Operations at Windmill Microlending

About Windmill Microlending :

Windmill Microlending enables immigrants and refugees to build careers in Canada while reducing poverty and labour shortages. We do this by offering affordable loans along with career assessment coaching, financial literacy training, and mentorship for newcomers who lack access to mainstream credit.

Since 2005, Windmill has provided over 13,000 loans to clients in healthcare, IT, financial services, law, engineering, and many other fields to triple their incomes as a result of our affordable loans and support. Windmill is a registered Canadian charity supported by donations and community bonds from the private sector and grants from the public sector.

At Windmill, you can make a meaningful impact on the lives of thousands of newcomers. Join a diverse, dynamic team at a leading Canadian not-for-profit where empowering our clients starts with creating an enjoyable workplace for our staff. Our commitment to a fulfilling environment is evident in our 85+% average employee engagement scores on our annual survey.

The role :

The Program Officer, Mentorship & Engagement’s primary focus is to manage all activities and programs offered through Windmill’s Community Success Hub, our online platform utilizing the Graduway software designed to foster connections between current Windmill clients, former clients (alumni), and corporate volunteer mentors. Reporting to the Associate Director, Development and Strategic Projects, this role is involved with the Windmill mentorship program, job board, networking and speed mentoring, and other events, webinars and resources that benefit our clients.

This role requires an individual who can nurture relationships with our clients and create opportunities for alumni, donors and corporate partners to engage with Windmill’s clients. The successful candidate is self-motivated and results-oriented, with a passion for building relationships. The Program Officer is responsible for establishing a positive experience for our corporate partners, mentors, mentees and clients.

Key responsibilities :

• Coordinate all aspects of Windmill’s Mentorship Program ensuring that corporate partners, mentors and mentees all have a positive experience
• Recruit and nurture mentors, including employees of corporate partners, Windmill alumni, and other volunteers
• Match mentors and mentees using both automated and personalized approaches to ensure high-quality pairings
• Update mentor-mentee matching sheets monthly for accurate tracking and visibility.
• Deliver onboarding sessions for mentors and mentees; monitor engagement and resolve issues as needed.
• Recommend and implement tactical improvements to enhance program outcomes.
• Coordinate volunteer recognition and report employee engagement to corporate partners.
• Collaborate with Windmill coaches to streamline mentee referral processes.
• Work with the marketing team to design and launch promotional campaigns.
• Monitor feedback channels (e.g., surveys, post-event forms) and refine program delivery accordingly.
• Generate reports for leadership on mentorship match rates, growth metrics, and program performance.

Development Activities (40%)

Use insights from the mentorship program to support fundraising initiatives.

Build relationships with mentors and mentees for potential donor conversion.

Share impact stories from the mentorship program with the Development team.

Represent Windmill professionally in all stakeholder-facing engagements.

Organize virtual and in-person networking sessions, workshops, and events.

Collaborate with corporate partners and subject matter experts to develop impactful event content.

Work with the marketing team to create promotional materials and collateral.

Community Success Hub (20%)

Plan and execute engagement strategies to improve the user experience for clients, alumni, and volunteers.

Maintain and update job postings and the resource library.

Manage the Hub content calendar to ensure timely, relevant material.

Provide user support and coordinate with the platform provider (Graduway) for enhancements and troubleshooting.

Promote Windmill events to ensure they reach the appropriate audiences.

Ensure accurate CRM data entry across Asana, FreshSales, and Salesforce.

You will have an ambitious growth mindset and relish the prospect of playing a key role in the evolution of a dynamic, entrepreneurial, high-impact charity. You share our passion for helping skilled immigrants prosper, for reducing poverty in Canada, and for helping to create inclusive prosperity. You share our values of passion, empowerment, simplicity and results.

As the ideal candidate, you are a thoughtful and energetic relationship builder, experienced in program development, project coordination and volunteer engagement. You are open to feedback and continuously strive to improve and grow.

Qualifications and knowledge :

Three to four (3-4) years of experience working in a community-based, not-for-profit organization preferably serving immigrants, or transferable experience in program coordination and administration

Experience in program development and coordination with a focus on career development and mentorship would be an asset

Communications and marketing experience with content writing, design, and email marketing would be an asset

Previous experience with Graduway from Gravyty would be an asset

Excellent English verbal and written communication skills, French is an asset

Competencies and characteristics :

Excellent organization and administrative skills with a proven ability to achieve results and meet deadlines

Strong interpersonal and relationship management skills

Ability to embrace and adapt to the use of new technology

Excellent written and verbal communication skills

Ability to work independently and manage projects autonomously

Ability to prioritize and appropriately identify and respond to urgent situations while meeting competing deadlines

Compensation and benefits :

Starting salary range $70,000-$75,000 annually, based on skills and experience required for the role

Hybrid work solution with 2 or 3 days in the office, with the balance working from home in Calgary or Toronto.

Three weeks’ vacation, plus a company-wide winter break

Benefits plan – medical, dental, short & long-term disability, and life insurance

Annual Wellness Budget to support personal well-being

Access to Group RSP with matching employer contributions

Evolving DEI initiatives – our staff is representative of our client base

Opportunities for advancement in a supportive and inclusive environment

How to apply :

We thank all candidates in advance. However, we will only contact those selected for an interview. To apply, please submit, in confidence, a résumé along with a cover letter that sets out your interest in the role and highlights your relevant experience. Please include your salary expectations in your cover letter. The preferred method of application is via email to [e-mail] (reference : Program Officer, Mentorship & Engagement ).

Windmill Microlending is an equal-opportunity employer. Adhering to Canada’s Human Rights Act, Windmill grants equal employment opportunity to all qualified persons without regard to race, creed, colour, gender identity or expression, disability, sexual orientation, family status, marital status, citizenship, ancestry, ethnic origin, age, or place of origin. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As an active participant in the Federal Government’s 50-30 Challenge, we are committed to building a more diverse, inclusive, and vibrant economic future for Canadians by attaining gender parity and significant representation of underrepresented groups on our board and in senior management positions.

Information on Windmill Microlending - http : / / www.windmillmicrolending.org

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Project Management, Sales, and General Business

Industries

Civic and Social Organizations, Financial Services, and Non-profit Organizations

Referrals increase your chances of interviewing at Windmill Microlending by 2x

Sign in to set job alerts for “Program Specialist” roles.

Project Assistant - Project REACH - Temporary Full-Time 2025-13811 (2025-13811)

Program Coordinator, Rites of Passage (2025-348-YPS)

Project Coordinator – Diagnostic Assessment Program (DAP) and Unattached Patients - Regular Full-Time - 2025-14214 (2025-14214)

Program Movement Specialist - 6 Month Contract

Government & International Program Manager

Program Movement Specialist - 6 Month Contract

Country Programme Coordinator [JOB DUTY STATION : PHNOM PENH, CAMBODIA, NOC]

Toronto, Ontario, Canada CA$55,000.00-CA$65,000.00 2 weeks ago

Coordinator, Volunteer Program (Term Opportunity - Nine Months)

Workplace Experience Coordinator (On-Site)

Program Assistant, School, Teacher Programs and Adult Experiential Learning

Indigo Love of Reading Foundation Coordinator

Toronto, Ontario, Canada CA$55.00-CA$65.00 19 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr