Program Manager, VIVA Counseling Program

Program Manager,

VIVA Counseling

We are looking to hire a dynamic and passionate Program Manager who is client-centered, community-focused, and is a self-starter.

About the Company
Lifeline Community Services ("Lifeline") is a non-profit human services organization that offers a wide range of services to the people of San Diego County. Our mission is to build self-reliance among youth, individuals, and families through problem-solving, skill-building, and accessible community-based services. We offer flexible work hours and excellent benefits to our employees.

Come be part of a team who CAR2Es! At North County Lifeline, you will find people who are Connected to the communities we serve, Authentic, and Resourceful. We are Responsive to the needs of our clients and Engaged in our mission to build self-reliance among youth, adults, and families. Equal Opportunity Employer.

• Paid holidays (12 days)
• 100% employer paid medical, dental, vision, chiropractic, and acupuncture coverage
• 100% employer paid life insurance
• Health and wellness programs
• Employee Assistance program
• Professional development assistance

Position Summary

The Program Manager is responsible for oversight of VIVA Counseling, an outpatient mental health program that is part of Lifeline. Lifeline is a non-profit that is well known for fostering a supportive team culture and for being an outstanding place to work and grow. VIVA Counseling primarily provides therapy within the Vista and Oceanside School districts.

The Program Manager's office is based at Lifeline's Vista location but there is flexibility to allow some telecommuting. The Program Manager manages the daily activities of the program, providing clinical and administrative oversight to ensure that program services and processes meet client needs, legal and ethical standards, and contract expectations. This Program Manager position requires a current BBS license (LMFT, LCSW, LPCC). At least 2 years post-licensure is preferred. Come join a multi-disciplinary team in a stable and well-respected social service agency, working with youth and families to help them live better lives!

Required Qualifications

• MA degree in social work, counseling, or psychology.
• Must be licensed by California Board of Behavioral Sciences (LMFT, LCSW, or LPCC).
• 2 years post-licensure preferred. Strong background in direct services.
• Management experience preferred but not required.
• Must possess management skills.
• Experience working with justice-involved youth and substance abuse is a plus.

Responsibilities

Duties include but are not limited to:

• Provides clinical and administrative supervision to associate and licensed clinicians, including orientation, individual and group supervision, and evaluation of performance.
• Conducts outreach and engagement activities in school and community settings. Outreach activities are to increase awareness of the program and services, to create and maintain a consistent stream of referrals.
• Assists with recruitment, hiring, training, and scheduling of program staff, including clinicians, peer support partners, and administrative support staff.
• Fosters a team culture that is supportive, strength-based, accountable, and values team morale.
• Develops and updates procedures to ensure successful program operation.
• Completes reports as required by the contract and agency.
• Ensures quality assurance through direct monitoring of clinicians, client satisfaction surveys, chart review, peer review, and related activities to ensure quality of services.
• Trains and oversees program compliance with legal and ethical standards, including HIPAA, informed consent, and child abuse reporting.
• Participates in other duties as assigned.

Schedule/Compensation

• FT Exempt position - Flexible hours (may include evening and weekends)
• $80-$95K Salary will commensurate with experience and education. Differential pay offered for bilingual skills. EEO.

Additional Requirements

• Must have a valid driver's license and reliable transportation with a good driving record.
• Willing to use own, properly insured, reliable vehicle for the job (mileage reimbursed).
• Employment subject to clearances, including background fingerprinting checks, driving record, tuberculosis testing, and drug testing.

Equal Employment Opportunity Statement

North County Lifeline DBA Lifeline Community Services ("Lifeline") is steadfast in its commitment to ensuring an inclusive workplace where diversity is celebrated and discrimination is not tolerated. We adhere to all federal, state, and local laws concerning employment discrimination and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

In California, we extend these protections to include ancestry, medical condition, genetic characteristics, mental or physical disability (including HIV and AIDS), familial status, citizenship, primary language, immigration status, and age (40 and above) among others, recognizing and valuing the diverse backgrounds and perspectives that all individuals bring to our team.

Lifeline is committed to complying with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA) by providing reasonable accommodations to qualified individuals with disabilities and by ensuring that our employment practices do not discriminate against any individual.

We believe that diversity fuels innovation and creativity, and we are dedicated to building a team that reflects a variety of backgrounds, perspectives, and skills. Lifeline's success is built on a foundation of respect, integrity, and the collective contributions of all our employees.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Lifeline expressly prohibits any form of workplace harassment based on any of the protected characteristics mentioned above.

Lifeline's leadership is committed to fostering a culture of diversity and inclusion and ensuring that our employment environment is free from discrimination and harassment. All employees are encouraged to report any instances of discrimination, harassment, or retaliation in violation of this policy to a supervisor, HR representative, or through our reporting hotline.

By embracing diversity and promoting equality, Lifeline not only complies with all relevant legislation but also creates a richer, more vibrant work environment for all our employees.

As part of our commitment to ensuring the safety and well-being of our clients and maintaining the integrity of our workplace, North County Lifeline conducts comprehensive background and drug screening processes for all prospective employees. This includes, but is not limited to:

• Driving Record Check: Verification through the Department of Motor Vehicles (DMV) to ensure a good standing driving record.
• Employment Verification: Confirmation of your employment history to verify your experiences and qualifications.
• Reference Checks: Contacting provided references to gain insights into your work ethic, professionalism, and suitability for the role.
• Tuberculosis (TB) Screening: A TB test to ensure the health and safety of our clients and staff, in line with public health recommendations.
• Drug Screening: A 10-panel non-DOT drug test to screen for the presence of common illicit substances, ensuring a drug-free workplace.
• Criminal Background Checks: Comprehensive checks through the Department of Justice (DOJ), FBI, and Child Abuse Index to identify any history that may impact your suitability for employment, particularly in roles involving vulnerable populations.

These screenings are a vital part of our hiring process and must be successfully completed for employment eligibility. North County Lifeline is dedicated to fair and responsible hiring practices and ensures that all screenings are conducted in accordance with applicable laws and regulations, respecting the privacy and rights of all candidates. We appreciate your understanding and cooperation in this process, aimed at creating a safe and productive work environment for everyone.