Program Manager, Transit Enforcement & Fare Collection (11298)

Toronto Transit Commission (TTC); Ontario; On-site; CAD 134,000 - 169,000; Full time

Job summary

The Toronto Transit Commission seeks a Program Manager for Transit Enforcement & Fare Collection to lead strategic projects aimed at improving fare compliance and revenue collection. The role involves developing and implementing strategies, working closely with stakeholders, and ensuring alignment with corporate goals. This position offers competitive salary and a commitment to diversity and inclusion.

Benefits

Comprehensive health, dental, and vision coverage

Defined pension plan

Professional development opportunities

Qualifications

• Extensive knowledge working with municipal and provincial governments.
• Experience in project, program, and portfolio management.
• Ability to influence and motivate teams across various areas.

Responsibilities

• Lead strategic projects to enhance fare compliance across the TTC.
• Analyze fare collection data to tackle revenue declines.
• Provide leadership and guidance to achieve TTC Corporate Plan objectives.

Skills

Analytical skills

Problem-solving skills

Communication skills

Decision-making skills

Education

University Degree or College Diploma

Tools

Project Management Professional (PMP)

Program Management Professional (PgMP)

Job description

JOB INFORMATION

Requisition ID: 11298

Number of Vacancies: 1

Department: Transit Enforcement and Fare Collection

Salary Information: $134,789.20 - $168,550.20

Pay Scale Group: 12SA

Employment Type: Regular

Weekly Hours: 35, Off Days: Saturday/Sunday Shift: Day

Posted On: June 2, 2025

Last Day to Apply: June 16, 2025

Reports to: Executive Director

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

We are seeking a Program Manager, Transit Enforcement & Fare Collection to join our Strategy and Customer Experience Group!

What You Will Do

As the Program Manager, Transit Enforcement & Fare Collection, you will lead strategic projects to achieve business and governance goals, aiming to increase fare and revenue collection across the Commission.

As the Program Manager, you will lead projects to:

• Develop, lead and implement a comprehensive fare compliance strategy to address fare evasion and customer behaviour across the TTC network.
• Analyze fare collection studies from international transportation systems to identify root causes and behavioral characteristics contributing to declining revenue collection.
• Develop and implement strategies and formal policies to improve fare compliance.
• Identify external risks and implement mitigation strategies and contingency plans.
• Ensure project schedules are developed and implemented to deliver timely and cost-effective results to all stakeholders.
• Review status reports from project teams, address relevant issues, and monitor performance against project plans, requirements, quality measures, and milestones.
• Report to TTC leadership and government officials, including at monthly TTC Board meetings.
• Provide leadership and guidance to ensure team targets are achieved and contribute to the ongoing success of the TTC Corporate Plan.
• Define and manage stakeholder expectations, resolve problems, and implement engagement reviews by collaborating with business and functional areas to create integrated plans.
• Build relationships and work with internal and external stakeholders, including local and provincial governments and community members, to implement initiatives that increase fare and revenue collection.
• Promote a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination.
• Provide leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC's policies.
• Participate in the TTC Customer Service Ambassador Program.

What Qualifications Do You Bring?

• Your educational background will consist of a University Degree, or College Diploma in a related discipline, or a combination of education, training, and experience deemed to be equivalent.
• Your application demonstrates extensive knowledge and experience working with municipal, provincial governments applying best practices, procedures and principles of project, program and portfolio management methodology and governance.
• You will demonstrate excellent analytical and problem-solving skills.
• Experience establishing, building and maintaining collaborative relationships with internal and stakeholders for the purpose of meeting the corporate/program objectives.
• Excellent analytical and problem solving; planning, organizational and decision-making skills.
• Excellent oral and written communication and presentation skills including the ability to work with and communicate to senior management/executive leadership about projects and programs.
• Demonstrated ability to influence and motivate others; adapt quickly to new environments; and work efficiently and effectively through stressful situations. Including extensive experience motivating, directing and influencing teams across multiple operational and business areas.
• Experience establishing, building and maintaining collaborative relationships with various stakeholders for the purpose of meeting the corporate/program objectives.
• The ability to rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.
• Completion of Project Management Professional (PMP), Program Management Professional (PgMP) certification, or a similar certification, or be eligible to achieve certification is considered an asset.

What Skills Do You Bring?

• Use office technology, software and applications
• Manage projects
• Manage human resources
• Apply analytical skills
• Plan and organize activities / projects to meet section and organizational goals
• Secure and manage fiscal resources
• Understand the organization's fiscal environment

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• One of the great benefits of being a full-time TTC employee is becoming a member of the TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at [phone]. Any information received related to an accommodation will be addressed confidentially.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.