Program Manager - Technical, Fraud Program

Remitly Canada Operations, Inc.; Burnaby; Hybrid; CAD 108,000 - 135,000; Full time

Benefits offered by this job

Four weeks vacation

Health Benefits

Mental Health & Family Forming

RRSP plan with company match

Employee Stock Purchase Plan

Life Insurance & Disability

Continuing education benefits

Job summary

Remitly Canada Operations, Inc. is looking for a Program Manager for its Fraud Program team. The successful candidate will lead high-impact programs aimed at reducing fraud-related losses and improving fraud detection capabilities.

This role is highly strategic and cross-functional, requiring collaboration across product, engineering, and compliance. The ideal candidate will have over 5 years of program management experience, ideally within fraud, trust & safety, or a risk context.

Qualifications

• 5+ years of experience in program management, ideally in fraud or risk contexts.
• Strong technical fluency and ability to engage with engineering teams.
• Experience building fraud controls for new or changing products.

Responsibilities

• Lead programs to improve fraud prevention across products.
• Translate fraud trends into technical and product requirements.
• Perform fraud risk assessments for new products.

Skills

Program management

Fraud detection systems

Excel

Google Workspace

SQL

AI solutions

Risk assessment

Education

Bachelor's degree or equivalent

Financial crimes certifications

Job description

Job Description: At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward.We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

About the Role

We are looking for a Program Manager to join our Fraud Program team within the Identity & Trust Organization. You will lead high-impact programs that reduce fraud-related losses, mitigate systemic risks, and improve our ability to prevent and detect malicious activity across our products and platforms. This is a highly cross‑functional and strategic role, combining elements of risk, product, operations, and technical execution. You will report to the Senior Manager of Fraud Program Management and work closely with stakeholders across product, engineering, analytics, compliance, and operations. This is a hybrid role within Remitly's New Westminster, Canada office.

You Will

• Lead cross‑functional programs that improve fraud prevention across products, platforms, and geographies.
• Translate fraud trends into technical and product requirements, partnering with engineering and analytics teams.
• Perform fraud risk assessments for new products and geographic expansions, driving the delivery of business requirements from discovery through implementation and maintenance.
• Drive investigations and root cause analysis to inform system and process improvements.
• Coordinate response and mitigation during fraud incidents or emerging threats.
• Define and track program goals, risks, and success metrics; drive alignment across stakeholders.
• Deliver clear updates to leadership through regular reviews and reporting mechanisms.
• Effectively utilize AI tools to increase your velocity and scale your processes.

You Have

• 5+ years of experience in program management, ideally within a fraud, trust & safety, or risk context.
• Bachelor's degree, financial crimes related certifications (CFE, CFCS, etc.) or equivalent experience.
• Proficient in Excel and Google Workspace.
• Basic SQL experience.
• Strong technical fluency; ability to engage with engineers and analysts on system behavior and product architecture.
• Experience building fraud controls from the ground up for new/changing products.
• Familiarity with fraud detection systems, rule engines, and models.
• Experience utilizing AI solutions to scale your impact.
• Prior experience in payments, fintech, remittances, or money movement is a plus.
• Occasionally, you will be asked to provide your support during non‑business hours when we are experiencing an acute attack.
• This role is exempt from overtime pay.

Compensation Details

The starting base salary range for this position is $108,000 - $135,000. In Canada, Remitly employees are shareholders in our Company and equity is part of our total compensation plan.

Benefits

• Four weeks vacation
• Health Benefits
• Mental Health & Family Forming Benefits
• RRSP plan with company match
• Employee Stock Purchase Plan (ESPP)
• Life Insurance & Disability
• Continuing education and travel benefits

Connected Work Culture

Driving Innovation, Together At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in‑person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in‑office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates a consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team's specific needs. These intentional in‑office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.

E-Verify Employer

Remitly is an E-Verify Employer At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.

Equal Opportunity and Diversity

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Remitly

Remitly is a leading digital financial services provider for immigrants and their families in over 170 countries around the world. Remitly helps immigrants send money home in a safe, reliable and transparent manner. Its digitally-native, cross-border remittance app eliminates the long wait times, complexities and fees typical of traditional remittance processes. Building on its strong foundation, Remitly is expanding its suite of products to further its mission and transform financial services for immigrants all around the world.