Program Manager - Supportive Housing for Young Parents

Why Not City Missions; Brantford; On-site; CAD 46,000 - 49,000; Full time

Benefits offered by this job

Vacation time

Benefits after 3 months

Professional development

Staff support

Job summary

Why Not City Missions in Brantford, Ontario, is seeking a Program Manager for SHYP (Supportive Housing for Young Parents). This full‑time, on-site role oversees a small team and volunteers, delivering trauma-informed support for young mothers and their children in two housing phases.

You will lead program oversight, client care, and programming while coordinating with the Executive Director. A Christian organization with a strong mission, this role requires dedication to mission alignment and

Qualifications

• Minimum 5 years of nonprofit or youth-services experience.
• Demonstrated leadership of teams of staff and volunteers.
• Strong trauma-informed approach and relational leadership.
• Must have valid G-class driver’s license and own vehicle.

Responsibilities

• Program Oversight: ensure SHYP aligns with Mission, Vision, and Charter.
• Team Leadership: train staff/volunteers; hold regular meetings.
• Client Care: conduct intake; coordinate client goals and progress.
• Programming: design/implement activities; manage schedules and records.
• Facility: ensure safety and coordinate maintenance and access.

Skills

Nonprofit experience

Team leadership

Youth work

Client engagement

Team empowerment

Conflict resolution

Compassionate problem solving

Adaptability

Charter alignment

Driver's license

PVSC clearance

Postsecondary education preferred

Physical fitness

Education

Postsecondary education preferred (SSW, CYW, BSW, etc.)

Job description

Job Posting: Program Manager (SHYP) Position Title: Program Manager (SHYP) Department: Supportive Housing for Young Parents (SHYP) Reports to: Executive Director Status: Full time, Hourly (35 hours per week), Permanent Schedule: Days with occasional after-hours duties Location: On site, Brantford, ON Compensation: $26.20 per hour Closing Date: August 31, 2026

Purpose

Why Not City Missions is seeking a compassionate, capable, and values-aligned leader to work under the Executive Director as the Program Manager for our SHYP (Supportive Housing for Young Parents) program, a supportive housing program for young female parents ages 16-25 and their children. This highly relational role is built on case management, team leadership, and program coordination. The Program Manager (SHYP) oversees a staff team of 2-4 team members, as well as a growing volunteer base. The SHYP primary house accommodates up to four young mothers and their children, and the second-stage housing program accommodates up to another four young mothers and their children. The Program Manager’s responsibilities include: Program Oversight, Team Leadership, Client Care, Programming, and Facility Management.

About the SHYP Program

The SHYP Program was launched in 2022 as a way to support young mothers in need of safe housing and parenting skills development. SHYP clients receive extensive classes and support for prenatal and parenting skills and life skills (finance, cooking, cleaning, etc.). There is also support for meeting educational goals. Clients typically participate in programming for one year and have the option of moving into the second-stage housing program for another year, pending availability.

About Why Not City Missions

Why Not City Missions is Christian nonprofit organization with multiple services. Since 2002, Why Not City Missions has served the community of Brantford, Ontario by providing support to homeless and at-risk youth ages 13-25. Our mission is “Empower Youth through Relationship,” and our vision is that Brantford’s youth would have the support they need to thrive in their potential and purpose.We use team mentorship and a responsive, trauma-informed approach to youth services. The youth who utilize our services have a few things in common: almost all live in poverty, most only have contact with one or fewer of their parents, and even fewer have a safe, consistent place to live. Some of the other challenges that plague our teen community members are bullying, substance dependency, mental illness, unplanned pregnancies, criminal activity, abuse, poverty, lost identification, and dropping out of school.Our Christian faith is foundational in our organization’s operations. To view our charter, which serves as our statement of faith, click HERE. As a Christian organization, our faith is at the heart of our mission, culture, and service. We seek team members whose personal Christian faith and values are consistent with the beliefs articulated in our Charter, which guides the work of our organization.

Essential Duties and Responsibilities

• Program Oversight
  • Ensure that SHYP operates in a way that is consistent with Why Not City Mission’s Mission, Vision, and Charter
  • Provide highly responsive programming oversight to SHYP, ensuring clients are equipped, resourced, and supported in a trauma-informed manner that empowers them to meet their goals
  • Develop and regularly revise policies and procedures, program application and agreements, intake forms, and client manual with support from the Executive Director
  • Ensure program works within the provided budget
• Team Leadership
  • Model servant leadership to a deeply passionate team of staff and volunteers to ensure seamless support of clients in all areas
  • Train all program-related staff and volunteers in SHYP processes and communication standards
  • Conduct regular team meetings with client support staff, volunteers, and placement students
  • Hold 1:1 meetings monthly with client support staff
  • Hold full team staff meetings
  • Identify training needs for staff
  • Set the standard for compassionate, trauma-informed care for clients
  • SLACK: Report on daily happenings; Highlight successes or concerns related to client behaviour, progress, or decisions; Communicate anything that will be needed by other staff in order to continue seamless continuity of care within the home
  • Maintain a visitor log for guests to the facility
• Client Care
  • Complete client intake, including interviews and documentation, with oversight and guidance from Executive Director
  • On a rotating basis, cover weekends for serious issues or staff questions when needed
  • Communicate and coordinate client goals, program participation, and progress with the team
  • Serve as the final voice of authority within the house while on duty
  • Ensure team follow through on any decisions made
  • Conduct or delegate bi-weekly room inspections or as needed for each client
• Programming
  • Ensure programming is aligned with the Why Not City Missions mission, vision, and charter, while also adapting to the shifts in client needs that occur with client changeover and changing circumstances
    • Collaboratively design and implement programming, including schedule management
    • Lead goal-setting with clients with their future independence in mind
    • Co-create plans with clients for accomplishing their goals on reasonable timelines
    • Coordinate additional supports and resources for clients that support their goals, including use of outside service providers
    • Maintain thorough, up-to-date client records using Case Management Sheets
• Facility
  • Ensure safety and well-being of clients when on shift, mitigate any emerging concerns
  • Ensure that access to the facility is limited to clients, staff, authorized visitors and service providers
  • Coordinate small, large, and major cleaning projects in collaboration with staff, clients, and volunteers
  • Coordinate with housing partners for any facility repairs or maintenance issues

What you will bring

• 5+ years of nonprofit or social service experience
• 5+ years team leadership experience in a relevant setting
• Successful history of work with youth
• High emotional intelligence with capacity and strengths in
  • Client engagement
  • Team empowerment
  • Conflict resolution
  • Compassionate problem solving
  • Adaptability
• Personal alignment with Why Not City Mission’s charter
• Valid "G" class driver’s license with own vehicle
• Clear Police Vulnerable Sector Check (or ability to acquire one before starting)
• Postsecondary education preferred (SSW, CYW, BSW, etc.) or combined experience
• Ability to meet all physical demands of the role, which include
  • Climbing stairs in the multi-story facility
  • Hands-on housework work alongside clients
  • Driving clients and their children when needed
  • Carrying supplies and lifting up children when appropriate
  • Periodic travel for meetings and appointments

How we will support you

• Staff support and connection to other similar roles within the organization
• Vacation: 2 weeks paid, 3 weeks paid after third anniversary
• Benefits after 3 months
• Professional development