Program Manager – Supportive Housing for Young Parents

Kerrstreet; Brantford; On-site; CAD 46,000 - 54,000; Full time

Benefits offered by this job

Vacation policy: 2 weeks; 3 weeks post

Benefits after 3 months

Professional development

Job summary

Why Not City Missions seeks a Program Manager for SHYP in Brantford, ON to lead a small team, oversee program delivery, and coordinate services for young mothers and children. This full-time, on-site role reports to the Executive Director and requires trauma-informed, compassionate leadership.

The SHYP program supports education, parenting, and life-skills development with a community-based housing model. The ideal candidate will bring strong nonprofit experience, youth engagement, and a

Qualifications

• Five plus years in nonprofit or social service settings.
• Five plus years of team leadership experience.
• Proven history of working with youth and families.
• Demonstrates high emotional intelligence and empathy.
• Comfortable with driving, background checks, and safety protocols.

Responsibilities

• Provide program oversight to SHYP under Executive Director guidance.
• Lead a staff team of 2–4 and manage volunteers.
• Coordinate programming, client care, and family support services.
• Ensure safety, housing operations, and goal-driven progress.
• Maintain documentation and partner relationships as needed.

Skills

Nonprofit experience

Team leadership

Youth work

Emotional intelligence

Client engagement

Conflict resolution

Adaptability

Driver's license

Vulnerable sector check

Education

Postsecondary education preferred (SSW/CYW/BSW)

Tools

G-class driver's license

Job description

• Job Posting: Program Manager (SHYP)
• Position Title: Program Manager (SHYP)
• Department: Supportive Housing for Young Parents (SHYP)
• Reports to: Executive Director
• Status: Full time, Hourly (35 hours per week), Permanent
• Schedule: Days with occasional after-hours duties
• Location: On site, Brantford, ON
• Compensation: $26.20 per hour
• Closing Date: August 31, 2026

Purpose:

Why Not City Missions is seeking a compassionate, capable, and values-aligned leader to work under the Executive Director as the Program Manager for our SHYP (Supportive Housing for Young Parents) program, a supportive housing program for young female parents ages 16-25 and their children. This highly relational role is built on case management, team leadership, and program coordination. The Program Manager (SHYP) oversees a staff team of 2-4 team members, as well as a growing volunteer base. The SHYP primary house accommodates up to four young mothers and their children, and the second-stage housing program accommodates up to another four young mothers and their children. The Program Manager’s responsibilities include: Program Oversight, Team Leadership, Client Care, Programming, and Facility Management.

About the SHYP Program:

The SHYP Program was launched in 2022 as a way to support young mothers in need of safe housing and parenting skills development. SHYP clients receive extensive classes and support for prenatal and parenting skills and life skills (finance, cooking, cleaning, etc.). There is also support for meeting educational goals. Clients typically participate in programming for one year and have the option of moving into the second-stage housing program for another year, pending availability.

About Why Not City Missions:

Why Not City Missions is Christian nonprofit organization with multiple services. Since 2002, Why Not City Missions has served the community of Brantford, Ontario by providing support to homeless and at-risk youth ages 13-25. Our mission is “Empower Youth through Relationship,” and our vision is that Brantford’s youth would have the support they need to thrive in their potential and purpose.

We use team mentorship and a responsive, trauma-informed approach to youth services. The youth who utilize our services have a few things in common: almost all live in poverty, most only have contact with one or fewer of their parents, and even fewer have a safe, consistent place to live. Some of the other challenges that plague our teen community members are bullying, substance dependency, mental illness, unplanned pregnancies, criminal activity, abuse, poverty, lost identification, and dropping out of school.

Our Christian faith is foundational in our organization’s operations. To view our charter, which serves as our statement of faith, click HERE. As a Christian organization, our faith is at the heart of our mission, culture, and service. We seek team members whose personal Christian faith and values are consistent with the beliefs articulated in our Charter, which guides the work of our organization.

Essential Duties and Responsibilities:

• Program Oversight
  • Ensure that SHYP operates in a way that is consistent with Why Not City Mission’s Mission, Vision, and Charter
  • Provide highly responsive programming oversight to SHYP, ensuring clients are equipped, resourced, and supported in a trauma-informed manner that empowers them to meet their goals
  • Develop and regularly revise policies and procedures, program application and agreements, intake forms, and client manual with support from the Executive Director
  • Ensure program works within the provided budget
• Team Leadership
  • Model servant leadership to a deeply passionate team of staff and volunteers to ensure seamless support of clients in all areas
  • Train all program-related staff and volunteers in SHYP processes and communication standards
  • Conduct regular team meetings with client support staff, volunteers, and placement students
  • Hold 1:1 meetings monthly with client support staff
  • Hold full team staff meetings
  • Identify training needs for staff
  • Set the standard for compassionate, trauma-informed care for clients
  • SLACK: Report on daily happenings; Highlight successes or concerns related to client behaviour, progress, or decisions; Communicate anything that will be needed by other staff in order to continue seamless continuity of care within the home
  • Maintain a visitor log for guests to the facility
• Client Care
  • Complete client intake, including interviews and documentation, with oversight and guidance from Executive Director
  • On a rotating basis, cover weekends for serious issues or staff questions when needed
  • Communicate and coordinate client goals, program participation, and progress with the team
  • Serve as the final voice of authority within the house while on duty
  • Ensure team follow through on any decisions made
  • Conduct or delegate bi-weekly room inspections or as needed for each client

• Programming
  • Ensure programming is aligned with the Why Not City Missions mission, vision, and charter, while also adapting to the shifts in client needs that occur with client changeover and changing circumstances
  • Collaboratively design and implement programming, including schedule management
  • Lead goal-setting with clients with their future independence in mind
  • Co-create plans with clients for accomplishing their goals on reasonable timelines
  • Coordinate additional supports and resources for clients that support their goals, including use of outside service providers
  • Maintain thorough, up-to-date client records using Case Management Sheets

• Facility
  • Ensure safety and well-being of clients when on shift, mitigate any emerging concerns
  • Ensure that access to the facility is limited to clients, staff, authorized visitors and service providers
  • Coordinate small, large, and major cleaning projects in collaboration with staff, clients, and volunteers
  • Coordinate with housing partners for any facility repairs or maintenance issues

• What you will bring
  • 5+ years of nonprofit or social service experience
  • 5+ years team leadership experience in a relevant setting
  • Successful history of work with youth
  • High emotional intelligence with capacity and strengths in:
    • Client engagement
    • Team empowerment
    • Conflict resolution
    • Compassionate problem solving
    • Adaptability
    • Personal alignment with Why Not City Mission’s charter
    • Valid “G” class driver’s license with own vehicle
    • Clear Police Vulnerable Sector Check (or ability to acquire one before starting)
    • Postsecondary education preferred (SSW, CYW, BSW, etc.) or combined experience
    • Ability to meet all physical demands of the role, which include:
      • Climbing stairs in the multi-story facility
      • Hands-on housework work alongside clients
      • Driving clients and their children when needed
      • Carrying supplies and lifting up children when appropriate
      • Periodic travel for meetings and appointments

• How we will support you
  • Staff support and connection to other similar roles within the organization
  • Vacation: 2 weeks paid, 3 weeks paid after third anniversary
  • Benefits after 3 months
  • Professional development

Why Not City Missions does not use artificial intelligence in screening applicants. We thank all applicants for your interest; however, only those applicants that are being considered will be notified. All applicants must complete our application form to be considered for this role.