Program Manager - Specialized Home and Support Services

Program Manager - Specialized Home and Support Services

Job Number #: 31814

Employer: Taproot Community Support Services

Job Location(s): Port Alberni

Number of Positions: 1

Date Posted: Mar 06, 2025

Apply By: Mar 27, 2025

Schedule: Full Time

Wage: $38-$44 / hr

NOC Code: 0423

Source: Employer

The Program

Mountainside Support Services provides individualized 24-hour support for children/youth and adults with a variety of specialized and/or complex needs. In our passion to improve lives and develop life skills, we encourage inclusion and participation through community, life skill coaching, career development and family supports.

Our Services include:

• Supporting youth in recovering from adverse childhood experiences (ACEs) and overcoming other adversity by providing them trauma informed care within resource homes.
• Community-based supports for adults with diverse abilities.
• Home-based supports for adults with diverse abilities.
• Home Share programs for adults with diverse abilities.
• Life skills development supports for both youth transitioning to adult services as well as adults with diverse abilities.
• Outreach supports for youth and adults that are supported with life skills, self-help skills, employment, and more.

In Your Role You Will

• Ensure staff utilize practices that promote the health, welfare, safety and security of service recipients and staff. Leading behavioural/intervention strategies, ensuring best practice and evidence-based practices are utilized in behavioural support plans.
• Assist in providing initial and ongoing assessment/case management of youth behavioural needs and functional abilities to include review of supporting documents/previously completed assessments.
• Assist in developing, defining, and monitoring individualized service plans based on needs as well as behavioral priorities of youth, making recommendations for achieving goals.
• Assist in developing safety plans/protocols for youth and staff, leading implementation, and assuring compliance and quality of safety plans.
• Supervise and evaluate performance of program staff; coordinate work allocation, training and problem resolution; motivate employees to peak performance and productivity.
• Ensure the program and staff comply with policies, procedures and values of the company and use best practices when supporting persons served.
• Establish and implement short- and long-term goals, objectives and operating procedures; monitor and evaluate program effectiveness; effect changes required for improvement.
• Participate and/or facilitate staff meetings and case reviews/conferences as required.
• Comply with and utilize appropriate crisis prevention and intervention standards and practices.
• Create training material, facilitate training, coaching, and mentoring staff on implementation of specialized practice intervention/strategies (approaches, best practice, trauma informed and mental health) specific to persons served and service delivery.
• Ensure staff who dispense medication to service recipients receive appropriate training and that all medication is dispensed according to the company’s established guidelines.
• Provide on-call and emergency coverage as required.
• Perform miscellaneous job-related duties as required.

The Position

The Program Manager provides operational and administrative direction for the development, implementation and management programs within MSS. They implement and monitor policies and procedures related to day-to-day services to persons served and direct and coordinate the day-to-day management of program staff.

This position will provide management of a new Specialized Home and Support Services program providing service to the Ministry of Children and Family Development for a three bed licensed youth resource.

One (1) permanent, full-time position available, with a weekly schedule of 40 hours per week, Monday through Friday.

• Requires the full ability to perform on-call duties, which may include weekends, statutory holidays and evenings.
• Hourly wage of $38.00-$44.00

Mandatory Pre-Employment Screenings and Checks

***Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

As An Ideal Candidate You Possess

• A degree in one of the humanities, social sciences or related field
• 3-5 years leadership experience in the social services field
• Other combinations of education and experience may be considered
• Must have experience with financial and human resource management
• Current WCB Occupational First Aid, Level 1 and CPR certificates required
• Strong conflict resolution, mediation and crisis prevention and intervention techniques
• Experience with trauma informed practices
• Valid Class 5 BC Driver’s License and clean driver’s abstract

**Successful applicants will be required to participate in MCFD screening prior to confirmed employment with Mountainside Support Services.**

Applicants will be required to provide three (3) professional references that Mountainside Support Services will be able to contact in a timely manner at time of interview.

Mountainside Support Services adheres to provincial/legislated communicable disease prevention protocols. Some of our community health care providers/stakeholders may require Mountainside Support Services employees to be vaccinated in order to be able to enter establishments while supporting individuals/clients in service.

What Taproot Community Support Services Does

Located in Port Alberni, BC, Mountainside Support Services provides individualized 24-hour support for children/youth and adults with a variety of specialized and/or complex needs. In our passion to improve lives and develop life skills, we encourage inclusion and participation through community, life skill coaching, career development and family supports.

• A fair and equitable wage.
• Programming that meets current best practices.
• Innovation that sets and defines new standards of care.
• An empowering balance of independence and supervision.
• World-class staff training and personal development.

Website reference

For more information on Taproot Community Support Services visit our website: taproot.ca

Closing Statement

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! Please apply.

Equal-Opportunity Employer
Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal-opportunity employer, we prioritize diversity, equity, and inclusion across all operations. We're seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.
We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.

No telephone calls please. Only those candidates selected for an interview will be notified.