Program Manager, Primary Care Digital

Ontario Health; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Ontario Health is seeking a Program Manager for its Primary Care Program, focusing on digital health initiatives across Ontario. The successful candidate will engage with stakeholders to improve the health system's integration and optimize the quality of primary care services. This permanent full-time role offers a collaborative work environment and comprehensive benefits.

Benefits

Fully paid medical, dental and vision coverage

Career development opportunities

Hybrid working model

Wellness program

Qualifications

• 5-7 years of project and/or program management experience in healthcare.
• Project Management Professional designation preferred.
• Experience working directly with clinicians on digital projects.

Responsibilities

• Create communications and engagement plans for stakeholders.
• Act as liaison with internal and external stakeholders.
• Lead change management efforts for large-scale digital health initiatives.

Skills

Analytical and problem-solving skills

Strong interpersonal skills

Excellent communication skills

Education

Undergraduate degree in public health or related field

Master’s degree in public health or related field

Job description

Pour obtenir une traduction en français de l’offre d’emploi suivante, veuillez envoyer un courriel à [e-mail]. Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des demandes sera prolongée de trois jours.

To obtain a French translation of the following job posting, please email [e-mail]. Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

• Fully paid medical, dental and vision coverage from your first day

• a health care spending or wellness spending account

• a p remium defined benefit pension plan

• three personal days and two float days annually

• three weeks’ vacation to start (for individual contributors), increasing to four weeks after two years

• c areer development opportunities

• a collaborative values-based team culture

• a wellness program

• a hybrid working model

• p articipation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

About Us: The Population Health and Value Based Health Systems portfolio at Ontario Health is seeking a Program Manager for the Primary Care Program that will focus on digital initiatives. This is an exciting opportunity to apply your healthcare knowledge and project/program management skills. The Primary Care Program provides strategic direction and coordination for primary care initiatives across Ontario Health. It also collaborates with health systems partners to (i) connect and integrate primary care within Ontario Health Teams to improve coordination of care; (ii) stabilize and expand capacity and access to comprehensive primary care supported by interprofessional teams; and (iii) measure and optimize the quality, equity, and performance of primary care in Ontario

Role Overview: The Program Manager, Primary Care Digital will be responsible for engaging with Ontario Health staff across portfolios and regions to advance the work of a large-scale (provincial) digital health initiative and will provide support to the senior clinical lead for this initiative. A strong collaborative working relationship with the leadership team across Population Health and Value Based Health Systems (PHVBS) and Digital Excellence in Health (DXH) portfolios, as well as with external stakeholders (e.g., Ministry of Health, academics) will be essential. The Program Manager will be responsible for several programmatic activities to ensure the successful planning, execution, and evaluation of the digital health program

Here is what you will be doing:

• Create a communications and engagement plan to effectively communicate and interact with a variety of stakeholders including senior leaders, funders, and executives

• Act as a key interface and liaison with key internal and external stakeholders

• Manage and coordinate engagement activities with provincial and regional stakeholders, as well as other stakeholders, through planned engagement sessions, including working groups, expert committees, advisory councils, and focus groups

• Collaborate effectively within the team and provide leadership, subject matter expertise, guidance, and support to work towards a common goal and to help coach and inspire others

• Work with provincial/regional advisory bodies and subject matter experts to provide thought leadership (i.e., innovating thinking) for the initiative

• Work closely with, and provide support to, the Digital Clinical Lead, Primary Care

• Lead change within the context of the overall initiative, often working with peer roles to execute change

• Apply formal change management methodologies and practices used to drive behavioural changes

• Advise and update management teams on a regular basis, including challenges and opportunities

• Approach problems proactively and recommend thorough and practical solutions to a wide range of complex problems

• Manage multiple projects and operational tasks concurrently

• Make decisions, with supervisor support, where results have a major impact across the organization requiring sophisticated solutions and long-term correction

Here is what you will need to be successful:

Education and Experience:

• An undergraduate degree in public health, health sciences, business/health administration, public policy or a related field is required

• A master’s degree in public health, health sciences, business/health administration, public policy or a related field is preferred

• Project Management Professional or related professional designation as asset

• 5-7 years of project and/or program management experience in the healthcare sector, managing medium to large projects/programs and progressively increasingly scale and scope of execution authority

• Experience working directly with physicians and other clinicians to embed the clinical voice into digital projects

• Experience in change management, process development, and business/project management operations

• Experience working in a hybrid environment, equally comfortable working with teams online or in person

• Experience planning and leading large meetings

• Experience in the Ontario health care sector and public service, with existing positive relationships an asset

• In-depth knowledge and application of the Project Management Life Cycle

Knowledge and Skills:

• Knowledge of primary care in Ontario

• Knowledge of the digital health space in Ontario

• Knowledge of population health and health equity principles

• An understanding of Ontario’s health care system

• Develop relationships with key stakeholders to establish trust, credibility, and respect and clearly articulate key messages that resonate across different stakeholder groups and audiences

• Ability to maintain awareness of varying stakeholder objectives and to foster positive outcomes by actively listening, facilitating, and communicating complex content to large and diverse audiences

• Skilled understanding how to frame information and communicate it in a high-risk environment where information sharing to demonstrate transparency and trust is closely balanced with the reputational and liability risks of not sharing the appropriate information to the right audience or at the right time

• Demonstrated ability to successfully execute on multiple large-scale, complex, high-risk projects, ideally within a cross-functional structure

• Strong analytical and problem-solving skills to evaluate opportunities for innovation with internal and external partners

• Proven ability to problem-solve by providing thorough and practical solutions to a wide range of complex problems and approaching challenges proactively using strong critical thinking and negotiating skills

• Excellent writing skills including the ability to prepare briefing notes, reports, and business presentations

• Excellent oral skills including ability to create and deliver effective presentations and answer questions

• Collaborative leadership style with the ability to work in a multi-disciplinary team environment

• High degree of emotional intelligence and strong interpersonal skills

• Work independently in a highly organized and self-directed manner with minimal supervision

• Prioritize and effectively anticipate and respond to risks and issues as they arise

• Analyze and define problems, evaluate alternatives, find solutions, and make decisions

• Work well under pressure and use good judgment in assessing difficult situations

• Creative and results-oriented

• Comfortable working in a dynamic fast-paced environment with a degree of uncertainty or ambiguity

• Support the advancement of equity, inclusion, and diversity across the Ontario health system

#LI-hybrid

#OH-IND-DIG

Employment Type:

Permanent Full time

Contract Length:

N/A

Salary Band:

Band 6

External Application Deadline Date:

June 30, 2025

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members ofBlack and racializedgroups; 2SLGBTQIA+ communities; trans and nonbinary individuals;and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email [e-mail] and a member of the team will connect with you within 48 hours.