Program Manager, Payments, Identity and Integrity

Lyft; Toronto; On-site; CAD 96,000 - 120,000; Full time

Job summary

An established industry player is seeking a dynamic Program Manager to oversee strategic partnerships in the payments sector. This role involves managing relationships with key partners, ensuring compliance with financial regulations, and collaborating with cross-functional teams to enhance the driver experience. With a focus on technical optimizations and operational efficiency, you will play a pivotal role in launching innovative solutions that meet regulatory requirements. If you are passionate about driving change in a fast-paced environment and thrive on collaboration, this is the perfect opportunity for you.

Benefits

Extended health and dental coverage

Mental health benefits

Flexible paid time off policy

Subsidized commuter benefits

Child care and pet benefits

Access to Health Care Savings Account

RRSP plan for future savings

18 weeks of paid time off for new parents

Qualifications

• 5+ years in partnerships or product management within payments.
• Experience with compliance and tax reporting in U.S. and Canada.

Responsibilities

• Manage key rideshare partnerships and financial products.
• Collaborate with teams for timely tax reporting to drivers.

Skills

Stakeholder Management

Analytical Skills

Communication Skills

Program Management

Data-Driven Approach

Education

Bachelor's Degree

MBA

CPA

Tools

Jira

Airtable

Oracle

SQL

Job description

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

The Payment, Identity and Integrity (Pii) Strategy & Solutions (S&S) team is an integral part of how Lyft operates. The Pii S&S team is responsible for managing key partnerships to maintain and drive the growth of new and existing Lyft products. We partner with our external vendors along with internal cross-functional teams (Pay Product, Pay Engineering, Finance, Tax etc) to proactively identify opportunities to improve our customer experience, drive technical optimizations and manage operational costs.

We are seeking a highly motivated Program Manager to play a critical role in managing key strategic external partnerships and initiatives related to both rider and driver products and processes. You will be responsible for managing key rideshare partners, managing financial products (Ex: Driver Taxes, Payment Reporting & Reconciliations) and collaborating with external vendors and internal teams to provide timely launch of programs and products, such as an accurate tax reporting to Lyft Drivers in order to meet regulatory and compliance requirements in the U.S. and Canada.

Responsibilities:

• Support payments and driver tax strategy and planning, focused on growing existing relationships and integrations.
• Collaborate with external and internal cross-functional teams to provide timely and accurate tax reporting to Lyft drivers in order to meet regulatory and compliance requirements.
• Manage relationships and operations with key partners ongoing (including business process design and troubleshooting) and be directly responsible as the bridge between our partners and Lyft’s product, engineering, and support functions
• Act as technical Subject Matter Expertise (SME) for initiatives related to end to end payment processing, driver tax reporting, and payment, identity and integrity products
• Knowledge of compliance, tax reporting, or financial regulatory requirements in the U.S. and/or Canada.
• Collaborate with engineering and data teams on API integrations, data pipelines, and ETL processes with external vendors and internal platforms.
• Collaborate with cross-functional teams to develop technical documentations (functional specs, technical process flows, and operational runbooks)
• Lead cross-functional collaboration with legal, finance, product, and compliance teams to execute partnership initiatives that align with Pii S&S objectives
• Identify new partners and assist in negotiating business and technical terms with them, and drive commercial term negotiations as needed
• Own Pii issues from beginning to end by working with Engineering and external partners to troubleshoot and resolve issues in a systematic and timely fashion
• Support cross-functional teams for Pii platforms to build out critical tools, create and automate processes where possible, and address longer-term or recurring issues
• Reporting and measurement: Manage processes for tracking partner and product impacts
• Work with internal teams to build new capabilities and implement complex initiatives

Experience:

• Bachelor's degree; MBA, CPA preferred
• 5+ years of experience in partnerships, product or consulting in the payments industry
• 2+ years of management consulting, strategy operations, or program management experience within high-growth technology, fintech, payments, or ridesharing industry
• Experience managing external partners in payments or financial services, including complexities with engineering, product, compliance and legal.
• Experience with Payment Processing and/ or Tax Information Reporting including 1099, CP2100, and 972CG processing
• Experience with program management tools (e.g., Jira, Zip, Airtable, Oracle) to manage tasks, dependencies, and timelines.
• Proficiency with SQL for querying data and generating reports (preferred)
• Excellent communication and stakeholder management skills, with the ability to translate technical and financial concepts to cross-functional partners.
• Strong analytical skills, with experience working with financial, tax, or operational data.
• Strong organizational and time management skills, including managing multiple competing priorities, scheduling, and meeting deadlines
• Data driven approach for ongoing operational performance measurement and tracking

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is CAD $96,000-$120,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.