Program Manager, Patient Support Programs

McKesson; Mississauga; On-site; CAD 86,900 - 115,800; Full time

Job summary

McKesson in Mississauga seeks a Program Manager, Patient Support Programs to lead end-to-end delivery of patient support programs, ensuring excellence, client satisfaction, and financial performance.

You will oversee program execution, manage cross-functional teams, and collaborate with clients and internal stakeholders to deliver compliant, patient-centric services and drive KPI-driven improvements.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare, or related field, or equivalent experience.
• Minimum 6+ years of professional experience, including experience in healthcare, pharmaceuticals, or patient support programs.
• Leadership experience (2+ years) with direct or indirect team management responsibilities.
• Experience managing Patient Support Programs, case management, or reimbursement services.
• Strong experience managing KPIs, SLAs, and program performance metrics.

Responsibilities

• Lead the end-to-end delivery of patient support programs, ensuring on-time, on-budget delivery and alignment with client expectations.
• Manage and coach program teams, fostering a high-performance, service-oriented culture.
• Serve as the primary client contact, ensuring strong partnerships and high client satisfaction.
• Monitor and manage KPIs, SLAs, and financial performance, including revenue tracking and reporting.
• Identify and implement process improvements and operational efficiencies to enhance patient and customer experience.
• Act as a subject matter expert in Patient Support Programs, case management workflows, and reimbursement processes.
• Collaborate cross-functionally (operations, quality, finance, business development) to deliver integrated program solutions.
• Lead business reviews and strategic discussions with clients to align on objectives.
• Support business development initiatives, including growth opportunities and proposals.

Skills

Program management

Leadership

KPI management

Client relationship management

Cross-functional collaboration

Education

Bachelor’s degree in Business Administration, Healthcare, or related field

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

About the Role:

The Program Manager, Patient Support Programs is responsible for leading the end-to-end delivery of patient support programs, ensuring operational excellence, client satisfaction, and financial performance.

As a key people leader, you will oversee program execution, manage cross-functional teams, and collaborate with clients and internal stakeholders to deliver high-quality, compliant, and patient‑centric services. You will drive program performance through KPI management, process optimization, and continuous improvement while ensuring alignment with business objectives and regulatory standards.

What You’ll Do:

• Lead the execution of patient support programs, ensuring delivery is on time, within budget, and aligned with client expectations.
• Manage and coach program teams, fostering a high-performance, service-oriented culture.
• Serve as the primary client contact, ensuring strong partnerships and high levels of client satisfaction.
• Monitor and manage KPIs, SLAs, and financial performance, including revenue tracking and reporting.
• Identify and implement process improvements and operational efficiencies to enhance patient and customer experience.
• Act as a subject matter expert in Patient Support Programs, case management workflows, and reimbursement processes.
• Collaborate cross-functionally (e.g., operations, quality, finance, and business development) to deliver integrated program solutions.
• Lead business reviews and strategic discussions with clients to align on short- and long-term objectives.
• Support business development initiatives, including identifying growth opportunities and contributing to proposals and presentations.
• Ensure compliance with Quality Management Systems (QMS), regulatory standards, and audit requirements.
• Maintain accurate program documentation and reporting, including billing and contract deliverables.

Basic Requirements:

• Bachelor’s degree in Business Administration, Healthcare, or a related field, or equivalent experience.
• Minimum 6+ years of professional experience, including experience in healthcare, pharmaceuticals, or patient support programs.
• Leadership experience (2+ years) with direct or indirect team management responsibilities.
• Experience managing Patient Support Programs, case management, or reimbursement services.
• Strong experience managing KPIs, SLAs, and program performance metrics.

Preferred Skills / Experience:

• Fluency in both English and French (preferred).
• Experience in specialty pharmacy, pharmaceutical manufacturer programs, or healthcare services delivery.
• Knowledge of reimbursement navigation, patient access programs, and healthcare systems in Canada.
• Proven ability to lead cross-functional teams in a matrix environment.
• Experience supporting client relationship management and business development initiatives.
• Strong financial acumen, including budget management and revenue forecasting.
• Familiarity with quality audits, compliance frameworks, and continuous improvement methodologies (e.g., Lean, Six Sigma).

Work Environment & Travel:

• Hybrid or office-based role (depending on business needs).
• Occasional travel may be required for client meetings, program implementations, or internal collaboration.
• Standard office environment with extended screen time.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position

$86,900 - $115,800

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail]. Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!