Program Manager, Move Out Services

Toronto Community Housing; Toronto; Hybrid; CAD 104,000 - 126,000; Full time

Job summary

A public housing authority in Toronto seeks a Program Manager to oversee unit turnover processes and manage service delivery for Move-Out Services. The ideal candidate will have significant experience in program management and financial analysis. This full-time position offers a competitive salary with opportunities for career advancement.

Benefits

Defined benefit pension plan with employer matching

Employee assistance program

Fitness membership discount

Qualifications

• 5 years experience in program/project management.
• 7+ years preferred in program/project management.
• Proven experience in analyzing and interpreting data.

Responsibilities

• Manage the end-to-end business process of each unit turnover.
• Monitor service delivery of the Move-Out Program.
• Analyze data and develop solutions for process improvements.

Skills

Program management

Financial analysis

Negotiation

Organizational skills

Communication

Education

Post-secondary education in Business Administration or related fields

Project Management Certification

Job description

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Job # : 9719

Division

Operations

Vacancy Type

Full-time Temporary

Affiliation

Non-Union : Management & Exempt

Contract Length

Until December 31, 2025

Grade

of Vacancies :

Salary / Hourly Range

104,740.13 - $125,688.15

Hiring Range / wage

104,740.13 - $115,214.14

Work Details (Days / hours)

36.26 hrs / week

Posted Date

7 / 25 / 25

Existing Or New

Deadline To Apply

8 / 8 / 25

What we offer

In Addition To a Competitive Salary And a Rewarding Career Where You Can Truly Make a Difference, We Offer a Comprehensive Package That Meets The Various Needs Of Our Diverse Employees, Including

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Fitness membership discount;

This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.

Make a difference

The Program Manager, Move Out Services is responsible for managing the end-to-end business process management of each unit turnover, including inspection, job scope development, capital cost approval, construction delivery, vendor management, program budget, and overall program compliance. The Program Manager also conducts business reporting and analysis to monitor unit condition data, program performance, cost (drivers and variance) towards informing future year capital planning. Lastly, the Program Manager will work to optimize and realize program efficiencies through system and process standardization and / or redesign activities.

What you’ll do

Monitor And Manage Service Delivery Of The Move-Out Program

Manages vacant units through the defined critical paths for turnover, including scheduling and completion of inspection, review of scope of work development, delivery of construction work, delivery of quality inspection and capital cost approvals.

Exercises budget control to balance in-suite refurbishment needs with portfolio budget for unit turnover.

Monitors service levels of each stage of unit turnover to assess staff schedule compliance, vendor performance, and cost variance drivers (delay) and takes corrective management action

Communicates / Coordinates process activities with local staff and external vendors on regular basis (in-take and out-take)

Compiles and analyzes data related to unit condition, job scope, cost and performance to provide business reporting.

Uses analysis to assess gaps and continuous improvement activities and takes corrective action.

Keep program leadership (e.g. Senior Director, Operations and Chief Operating Officer)apprised of all potential risks and provide advice to mitigate.

Coordinates site teams to perform quality assurance reviews and inspections.

Meets with vendors to review performance, address issues and manage corrective steps (and liaises with Senior Director, Procurement, as required)

Manages escalations from region operations staff (e.g. superintendents, managers, supervisors) and vendors as it relates to program delivery.

Monitor And Audit Integrity Of Move Out Program Database

Analyzes data gathered and develops solutions and / or alternative options to enable successful processes.

Liaise with IT to review issues, provide solutions, test and implement required changes to ensure compliance

Ensures Move-Out Program database information is updated in a timely fashion in support of project goals

Identifies gaps in internal controls and takes appropriate action to resolve

Provide network and systems support management to external move-out vendors.

Develop and deliver Move Out Program quality assurance and improvement activities :

Optimize and realize efficiencies through system and process standardization and / or redesign activities. Develop and deliver program audit inspections and recommendation to improve program administration and service delivery

Develop and deliver program and service training, support documentation, training manuals to staff and vendors

Provide operational expertise during the continuous enhancement phases of the process to comply with the project deliverables

What you’ll need

Post-secondary education in Business Administration, Public Administration, Project Management or other relevant fields

5 years experience in program / project management, negotiation, organizational, project reporting, property management and financial analysis.

7+ years preferred in program / project management, negotiation, organizational, strong financial, analytical skills and problem solving skills. Proven experience in effectively dealing with all levels of stakeholders.

Project Management Certification preferred

Building science knowledge specific to multi-residential in-suite components and unit refurbishment practices.

Financial analysis, budget preparation, tender process and selection, contract administration, and property management;

Program reporting (cost, quality and performance), Communication, Business and technical report drafting.

Business Process engineering, documentation and compliance management.

Systems process mapping and documentation

Project Management Principles (Scope and Implementation)

Technology-based project implementation is an asset

Customer experience management principles

Relationship management, conflict resolution, negotiation and organizational skills

Excellent oral and written communication skills and presentation skills

Proven experience in analyzing and interpreting data (transactional and trend level), preparing reports and developing management actions.

Proven experience in interacting effectively with and engaging a variety of stakeholders including : staff, tenants, business partners and community groups

What’s next

Once you apply, we’ll review your resume and contact you if we believe your skills and experience will make you successful in the role. If you are selected to move forward, the process will include one or more interviews and / or assessments and reference checks.

Please note : This temporary position may be extended or become permanent in order to meet business needs. If this occurs, the position may not be reposted.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Project Management and Information Technology

Industries

Government Administration

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