Program Manager, Clinical Services

Neighbourly Pharmacy Inc.; Toronto; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading Canadian pharmacy network is seeking a Manager, Clinical Services to enhance clinical service delivery across their national pharmacy network. The role involves developing strategies, managing pharmacy operations, and ensuring compliance with regulations. Candidates should have a strong pharmacy background and experience in a health services environment. This position offers remote work flexibility and competitive compensation.

Benefits

Competitive compensation

Annual Bonus

Retirement Plan

Flexibility for remote work

Qualifications

• 5+ years of experience in a health services environment.
• In-depth knowledge of pharmacy retail operations.
• Strong team player with proven leadership skills.

Responsibilities

• Drive execution of clinical services programs across pharmacy network.
• Develop standard operating procedures for clinical services.
• Conduct regular reporting to track clinical services progress.

Skills

Registered Pharmacist

Strategic planning

Communication skills

Analytical mindset

Change management

Education

Undergraduate degree in Project Management or related field

Job description

Posted Wednesday, July 23, 2025 at 4 : 00 AM

Neighbourly Pharmacy Inc. is Canada’s largest and fastest growing network of independent pharmacies. We are seeking a highly motivated Manager, Clinical Services to join our growing team!

POSITION SUMMARY :

We are seeking a highly motivated and detail-oriented Manager, Clinical Services to drive the execution of our clinical services programs across the national pharmacy store network. This individual will report to the Senior Director, Pharmacy Excellence, and will be responsible for developing and translating strategies to the stores and arming our pharmacy teams with the tools and resources they need. We are seeking someone who is passionate about our mission of increasing access to care across Canada, particularly in the rural and remote communities we serve.

This is a fully remote position, with hybrid / on-site options available for those who wish to work from our Toronto Corporate Office. Given the nature of this role, some traveling to visit stores across Canada is expected.

KEY RESPONSIBILITIES

Included but not limited to :

Pharmacy Operations :

• Collaborate on pharmacy workflow process changes with Director, Workforce Planning & Process Optimization and Pharmacy Directors
• Develop standard operating procedures for different types of clinical services based on regional and national regulatory guidelines
• Develop detailed job aides and training programs to support store teams
• Identify, audit, and roll-out physical store infrastructure and layout changes to support increased clinical services delivery

Project Management and Change Management :

Implement project management tools to manage risks, escalate and resolve issues, track clinical services progress against goals

Conduct regular reporting to track store, region, and national progress against corporate goals and prepare updates for the Senior Leadership Team

Develop and deploy change management strategies to secure store buy-in and engagement, such as communications, marketing materials, recognition and rewards, training and support plans

Cross-Functional Collaboration :

Facilitate cross-functional reviews to ensure collaboration and best practice sharing across regions

Partner with Human Resources to identify incentive structures to motivate store teams

Partner with IT teams to identify and implement tools to support scheduling, clinical documentation, and workflow support

Partner with Analytics teams to build and monitor real-time reports to track clinical services progress against goals, driving insights on opportunities for intervention

Partner with Marketing teams to design and execute marketing campaigns to generate patient demand and awareness for services

QUALIFICATIONS & SKILLS :

Registered Pharmacist with practical clinical experience preferred. In-depth knowledge of pharmacy retail operations and regulatory requirements.

5+ years of experience in a health services environment, retail pharmacy preferred.

An undergraduate degree in Project Management, Health Care / Informatics, Business Administration, or related field is an asset.

Strong strategic planning and execution skills

Ability to influence without authority, gaining buy-in from stakeholders at different levels

Analytical mindset with the ability to make data-driven decisions

Superior interpersonal skills, excellent verbal and written communication skills

Build and maintain relationships by engaging leaders to establish credibility, solve problems, build consensus

Experience leading change management programs and driving customer adoption

Strong team player with the ability to lead, influence, and solve problems as they arise within diverse functional groups

Creative thinker with ability to think outside the box and come up with innovative solutions

ABOUT US

Since 2015, Neighbourly has expanded its diversified national footprint to include 290+ locations, reinforcing the Company's reputation as the industry's acquirer of choice. You will directly contribute to our rapid growth which has regularly been recognized externally, including receiving the following accolades :

Ranked #1 fastest growing company in Canada (Globe and Mail, 2020)

Requalified on the Globe and Mail’s Top Growing Companies list in each of 2021 and 2022.

Named as one of Canada’s Best Managed Companies for three consecutive years (2021, 2022 and 2023)

Recognized on the 2022 New Innovators list (by Canadian Business magazine in partnership with the Brookfield Institute for Innovation + Entrepreneurship)

Recognized on Canadian Business’ 2020 Growth List.

What Neighbourly Pharmacy Offers :

Flexibility for remote work

Competitive compensation

Annual Bonus

Retirement Plan

A challenging fast-paced team environment with one of the fastest growing companies in Canada

Opportunity to build & innovate to continuously improve our processes & procedures

All employment is decided based on qualifications, merit, and business need. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all job applicants, employees, patients, and customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. Candidates must be legally eligible to work in Canada.

While all responses are appreciated, only those being considered for interviews will be acknowledged.

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