Program Manager (15-month contract)

Shoppers Drug Mart; Mississauga; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Program Manager to oversee essential projects and deliverables in a dynamic retail environment. This role focuses on planning, execution, and effective communication with clients to ensure successful project outcomes. The ideal candidate will possess strong leadership skills, a background in business administration or related fields, and the ability to navigate challenges with emotional intelligence and problem-solving capabilities. Join a team that values collaboration and inclusivity while contributing to a healthier future for all Canadians. This is a fantastic opportunity for those looking to make a meaningful impact in the health and wellness sector.

Benefits

Purchase discount program

Competitive pay

Online learning through Academy

Benefits during temporary role

Qualifications

• 3-5 years of program management or management experience required.
• University degree in Business Administration or related field is essential.

Responsibilities

• Manage program deliverables on time and within scope.
• Lead communication with clients and ensure program objectives are met.
• Identify risks and develop mitigation plans.

Skills

Leadership

Organizational Skills

Time Management

Problem-Solving

Communication

Emotional Intelligence

Client-Facing Experience

Bilingual (English and French)

Education

University degree in Business Administration

Equivalent industry-related experience

Science/Healthcare background

Tools

Microsoft Office

MS Project

Visio

Job description

Location:

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Position Summary:

You will oversee the planning, implementation, execution and tracking of program deliverables and projects and ensure the program team successfully delivers the desired result on time and with the most efficient resources. The Program Manager manages the organization and execution of both internal and external program deliverables and leads various projects. Leadership of key client projects will be in partnership with a Senior Program Manager. This 15-month contract position is to cover a maternity leave.

Primary Responsibilities:

1. Manage program deliverables on time and within scope
2. In partnership with Senior Program Manager, manage communication with clients
3. Ensure program objectives are met
4. Provide a consistent, effective operating structure for program teams
5. Drive leadership of stakeholders to ensure understanding and ownership of deliverables
6. Organize internal and external resources
7. Identify risks and communicate appropriately with senior management to develop risk mitigation plan
8. Ensure business decisions are made in consultation with appropriate representation from all impacted functional areas
9. Facilitate meetings to keep team members engaged, motivated, and on task
10. Provide a collaborative environment for issues to be discussed and resolved effectively and appropriately, and with buy-in from all stakeholders
11. Manage the effective utilization of resources assigned to the program team, and proactively communicate resource capacity and shortages
12. Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.

Behavioral Competencies and Qualifications:

1. University degree in Business Administration, Science, or equivalent industry-related experience. Science/Healthcare background is an asset.
2. 3-5 years’ program management or management experience
3. Demonstrated leadership
4. Outstanding organizational and time management skills
5. Experience and strong knowledge in reimbursement
6. High emotional intelligence and empathy; the ability to connect with people
7. Excellence in assessment, communication, critical thinking and decision making
8. Solution Oriented; excellent problem-solving skills with ability to resolve issues effectively and efficiently
9. Ability to effectively communicate across multiple levels of the organization, both orally and in writing
10. Ability to face challenges and drive for results
11. Ability to create and maintain trust in working relationships
12. Ability to consistently meet deadlines, and strong personal accountability
13. Strong computer skills, with proficiency in Microsoft Office, including MS Project and Visio
14. Strong client-facing experience and business acumen
15. Bilingual in English and French is an asset

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:

Full time

Type of Role:

Temporary with Benefits (Fixed Term)

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.