Program Manager

University of British Columbia - Staff; Vancouver; On-site; CAD 60,000 - 80,000; Part time

Job summary

The University of British Columbia is seeking a Program Manager to lead innovative educational programming in a new health education center. This role involves developing collaborative health models, managing budgets, and enhancing quality improvement initiatives. Candidates should possess a Master's degree and significant experience in education and health care.

Qualifications

• Minimum of six years of related experience or equivalent education.
• Experience supporting educational projects for post-secondary students.
• Background in health care delivery or clinical experience is a strong asset.

Responsibilities

• Lead development of innovative collaborative health education models.
• Supervise staff and manage program budgets.
• Oversee quality improvement and research activities.

Skills

Interpersonal skills

Communication skills

Collaboration

Leadership

Education

Master’s degree in Education

Tools

Microsoft Office

Electronic Health Records

Job description

Staff - Non Union

Job Category M&P - AAPS Job Profile AAPS Salaried - Educational Programming, Level C Job Title Program Manager Department Health Systems | UBC Health Compensation Range $7,283.75 - $10,474.08 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date July 22, 2025

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

Mar 31, 2028

This is a part-time (80%) term position. The compensation range displayed on the advertised job posting is for a full-time position. Therefore, the compensation for this part-time position will be prorated to 80% accordingly.

The position is expected to start as soon as possible in August 2025. The position end date is March 31, 2028 with possibility of extension depending on availability of additional funds.

Applicants must upload a cover letter and a copy of their resume to be considered for this position.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

UBC Health is in the process of establishing a centre for innovation in collaborative health education and team-based care. The goal is to create a first-of-its-kind provincial centre, providing an opportunity for students, educators, healthcare professionals, researchers, and patients to work together to improve the quality of healthcare delivery through innovations in interprofessional learning, teamwork, and research. A core component of the centre will be a new, purpose-built team-based care teaching clinic in the Gateway building on the UBC Vancouver Point Grey campus.

As an integrated member of UBC Health, the Program Manager is responsible for planning, developing, and facilitating the centre’s collaborative health education and research programming, much of which will take place in the Gateway clinic.

Organizational Status

UBC Health is responsible for driving the vision of the Vice-President, Health portfolio by promoting an integrated approach to collaboration amongst all health programs at UBC, within and across campuses and distributed sites, and with health sector partners. UBC Health has a mandate to enable and enhance interprofessional and collaborative health education and research to train people, develop knowledge, and shape policy, seeking to address inequities and improve the systems that produce health.

UBC Health senior leadership will provide strategic guidance on the education and research programming that takes place within the centre and teaching clinic. This position will report to the Assistant Director, Health Systems at UBC Health and receive strategic guidance and direction from UBC Health senior leadership. The incumbent works in close collaboration with other members of the UBC Health team and Gateway teaching clinic, as well as faculty and staff members from various academic units, to ensure the program's planning, implementation, and evaluation. The Program Manager will interact with a wide range of partners internal and external to UBC, including individual patients, caregivers, and health organizations across the Lower Mainland and throughout BC.

Work Performed

Education Program Development and Management

• Under the strategic direction of UBC Health senior leadership, lead the development, design, implementation, management, and evaluation of innovative experiential collaborative health education models for clinical practice settings across a wide range of health professions.
• Develop and oversee plans to expand interprofessional practice education programming that aligns with diverse health programs placement requirements.
• Develop strategies to engage non-health professions students and post-licensure learners by conducting needs assessments, environmental scans, and policy reviews.
• Lead the development, implementation, and evaluation of professional development, mentorship, and continuing education opportunities for licensed health professionals, towards enhancing team-based primary care delivery.
• Develop and implement structures, policies, and processes that support the delivery, oversight, and improvement of education programming.

Quality Improvement (QI), Evaluation and Research Program Development and Management

• Under the strategic direction of UBC Health senior leadership, guide continuous quality improvement, research and evaluation activities to refine systems and enhance education outcomes.
• Oversee the administration and integration of the Gateway teaching clinic’s electronic medical record and data systems to support quality improvement, evaluation, and research; liaise with IT and research collaborators to guide data access, reporting, and knowledge mobilization activities.
• With guidance from the UBC Health senior leadership, facilitate and contribute to research grant application and management, research ethics, and study design.

Program Leadership

• Lead project planning and implementation, ensuring alignment with best practices and the needs of patients, learners, educators, administrative staff, and internal and external partners.
• Foster relationships to advance education and research priorities by aligning initiatives with institutional and regulatory frameworks.
• Contribute to long-term strategic direction and alignment of education and research initiatives, and provide recommendations on planning, resource development, and cross-sector collaboration.

Program Management and Operations

• Supervise staff that support the centre’s programming, and work with UBC Health administration on HR matters including job descriptions, recruitment, staff training, performance management, and workforce planning.
• Contribute to staff development and long-term succession planning for the centre.
• In collaboration with the Gateway Clinic Manager, develop and implement orientation, onboarding and professional development for learners and clinical educators.
• Manage program budgets, financial planning, and expenditures.
• Identify and advise senior leaders on funding opportunities.
• Facilitate the planning, implementation, and evaluation of education and research program technologies with health programs and relevant others.

Consequence of Error/Judgement
The Program Manager provides oversight and team leadership to program staff and manages related programs. The position is required to exercise professional judgment and initiative while undertaking all responsibilities and developing relationships with faculty, staff, learners, and patients. The work involves building and maintaining equitable relationships with internal and external partners, including actively seeking and valuing collaboration with Indigenous partners, and patient and community organizations. It requires attention to real and perceived barriers to meaningful participation, including tokenism, power dynamics, stereotyping, systemic racism, exploitation, and other inequities. The incumbent must understand and exercise the principles of confidentiality and best practices for Indigenous, patient and community engagement, including continuous learning and adapting these practices to ensure they are respectful, inclusive, and equitable. Inappropriate actions, errors in performance or indiscretions in judgment can have negative impact on the program and the University, and may result in legal action, negative public relations, financial repercussions, and loss of credibility in UBC Health’s ability to demonstrate value in the areas of collaborative health education, research, and health systems.

Supervision Received
Reporting directly to the Assistant Director, Health Systems at UBC Health, the Program Manager will receive broad direction on education and research programming from UBC Health senior leadership while working with considerable latitude and minimal supervision. The incumbent must be self-directed and able to manage and work independently.

Supervision Given

The position will manage a small team of program staff that support program administration, IT/informatics, and research functions.

May assign work to student workers when needed.

Minimum Qualifications
Master’s degree in Education. Minimum of six years of related experience, or the equivalent combination of education and experience.

- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own

- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

• Strong interpersonal and communication skills and experience in collaboration and negotiation.
• Broad knowledge of health care delivery in primary and community settings, with knowledge of team-based care considered a strong asset.
• Experience supporting the delivery of educational projects and initiatives for post-secondary students.
• Experience with curriculum development and a strong understanding of education models and pedagogies in health professional education.
• Training as a regulated health professional with clinical experience supervising learners in practice education setting is a strong asset.
• Understands and has experience with key program concepts such as team-based care, interprofessional education, and continuous quality improvement or approaches for integrating knowledge into practice.
• Demonstrated commitment to lifelong learning by continuing to develop the technical and professional skills needed now and in the future.
• Demonstrated ability to collaborate effectively, both in-person and virtually, with a diverse team in a complex environment.
• Demonstrated ability to work in an educational environment supporting and enabling the success of learners (e.g. health professional students).
• Extensive experience practicing and/or role-modelling team-based, patient-centred care.
• Demonstrated understanding of roles of health professions in a clinical team, shared scopes of practice, and role negotiation to facilitate shared planning and provision of care for team members to work at the top of their scope.
• Ability to manage budgets and expenditures in UBC’s financial system.
• Familiarity with data management platforms, research ethics applications, and knowledge translation strategies.
• Demonstrated experience and understanding of designing and managing evaluation for practice improvement, and research to advance collaborative health education and practice.
• Participation or experience in quality improvement initiatives using evidence-informed practices and data and research insights to design tools and frameworks, foster innovation, and/or enhance interprofessional teamwork and education.
• Proven ability to devise and propose changes to optimize team performance and service delivery.
• Ability to learn, adapt and utilize health and learning technologies (e.g. electronic health record, learner/learning management systems) effectively in a rapidly changing health system and innovative health professional education programs.
• Ability to support and mentor new team members and learners.
• Experience actively involving patients as equal team members in care or education programming.
• Strong, open communication with proven ability to communicate effectively in a professional manner, both verbally and in writing.
• Proven ability to develop and maintain cooperative and productive working relationships.
• Ability to deal effectively with a diversity of people, including students, patients, faculty, staff, community partners, external organizations, etc. in a professional and courteous manner.
• Ability to exercise diplomacy and sound judgment when interpreting information and making decisions or recommendations.
• Demonstrated ability to work independently and in a team environment, including the ability to collaborate with a large group of faculty, staff, students, and partners.
• Ability to prioritize and work effectively under pressure to meet deadlines.
• Experience using Microsoft Office including Outlook, Word, Excel, PowerPoint at an intermediate/advanced level.
• Experience with the following are assets – Electronic Health Records, virtual care platforms, Qualtrics or other survey platforms, Canvas or other learning management systems.
• Ability to use video and web conferencing technologies, e.g. Zoom, Microsoft Teams, etc. for meetings.
• Ability to travel on occasion within the Lower Mainland to attend meetings as required.