Program Manager

Collabera; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

Collabera is seeking an Agile Coach/Scrum Master to join their innovative team in Toronto. This role involves defining program structures, coaching teams in SAFe methodologies, and enhancing project metrics. Ideal candidates will have a deep understanding of JIRA and experience leading high-visibility Agile projects.

Qualifications

• 2+ years as an Agile Coach or Scrum Master.
• 1-2 years working with SAFe/Scrum methodology.
• Deep technical JIRA experience, particularly with JIRA Structures.

Responsibilities

• Define and structure overall program approach.
• Promote SAFe/Agile principles across teams.
• Enhance and review SAFe/Agile team metrics.

Skills

Agile coaching

Scrum

JIRA

Communication

Organizational skills

Tools

JIRA

Confluence

Job description

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This range is provided by Collabera. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$90.00 / hr - CA$100.00 / hr

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Department Overview

• Join a dynamic team of over 200 technologists and 50+ business / product professionals in a start-up / greenfield culture. Working on the innovative Clear Product Platform within the US Cash Management business.
• The team fosters a collaborative, fast-paced environment focused on delivering cutting-edge solutions in transactional banking.

Key Responsibilities :

• Program Structure : Define and structure the overall program approach, including value-stream organization, ensuring program-wide visibility and comprehensive reporting.
• Community Building : Act as the primary SAFe / Agile advocate for Clear, engaging with groups to promote SAFe / Agile principles and drive up-skilling through working groups.
• Impediment Removal : Collaborate with teams and stakeholders to identify and resolve impediments that hinder progress.

Metrics and Reporting

• Enhance and review SAFe / Agile team metrics (e.g., velocity, cumulative flow diagrams, burndown charts) to evaluate performance and identify improvement opportunities.
• Maintain and expand JIRA Structures for automated, real-time program-level reporting.
• Develop standardized reporting approaches for use across Clear.

JIRA / Confluence Ownership and Administration

• Manage JIRA and Confluence, including structure, layout, and access control.
• Design and update JIRA issue forms, workflows, and ensure value-stream needs are met while enabling program-wide reporting.
• Lead the migration from enterprise JIRA to JIRA IN A BOX.

SAFe / Agile Coaching

• Implement SAFe or similar methodologies to govern the program and align product, development, and leadership teams.
• Provide coaching to Release Train Engineers (RTEs), Scrum Masters, Product Owners / Managers, and development teams on SAFe / Agile principles.
• Support preparation of PI end demo materials.
• Leverage strong influencing skills to guide cross-functional tech and non-tech teams without direct reports.
• Demonstrate exceptional organizational skills to set and manage tasks for yourself and the team.

Must-Have Skills and Experience

Experience :

• 2+ years as an Agile Coach or Scrum Master on broad-based projects.
• 1-2 years working with SAFe / Scrum methodology.
• 1-2 years of deep technical JIRA experience, particularly with JIRA Structures and JIRA Advanced Roadmaps.
• 2+ years managing and implementing large-scale, high-visibility projects with cross-functional teams.
• Proven Success : Demonstrated ability to lead large-scale, high-visibility projects.

Nice-to-Have Skills and Experience

• Previous experience with financial services.
• Familiarity with Confluence, Mural / collaborative suites, O365, cloud services, transactional banking, accounting and ledgers, payment systems, or startup environments.

Essential Software / Technology Knowledge

• JIRA / Confluence : Administer and optimize for program reporting and workflows.
• SAFe / Agile Tools : Utilize for metrics, coaching, and program governance.
• Mural / O365 : Support collaboration and documentation.

Language Requirements

• English (written and verbal proficiency required).

Soft Skills

• Strong influencing and communication skills to align tech and non-tech teams.
• Exceptional organizational and leadership abilities.

Interview Process

• Format : WebEx
• Rounds : 2 rounds (second round may include a panel, TBD)
• Scheduling : To be coordinated with the hiring team
• Flexibility : Accommodations available for pre-scheduled time off during the contract.

Training

• Training will be provided to familiarize the candidate with Clear processes and tools.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Contract

Job function

Job function

Project Management, Information Technology, and Finance

Banking

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