Program Manager

OSI Systems, Inc.; Toronto; On-site; CAD 25,000 - 41,000; Full time

Job summary

OSI Systems, Inc. is seeking a Program Manager for its PFC Flexible Circuits division to bridge customers and internal teams across engineering, production planning and quality.

The role focuses on end-to-end program management, forecasting, material planning, and on-time delivery within a dynamic manufacturing environment. Responsibilities include leading customer communications, developing plans and budgets, and driving corrective actions for quality issues with QA involvement.

Qualifications

• Bachelor's degree required; relevant work experience may substitute for formal education.
• 1+ years' experience in program management, project coordination, or related roles.
• Experience in a manufacturing setting is an asset.
• Proficiency with ERP and MS Office, especially Excel, for reporting and forecasting.

Responsibilities

• Act as the primary liaison between the customer and internal departments (Engineering, Production Planning, Manufacturing and Supply Chain).
• Monitor open orders, communicate lead times and material constraints, and ensure delivery schedules are met.
• Collaborate with procurement to mitigate supply chain risks and prevent delays.
• Develop detailed project plans, schedules, and budgets; manage resources and corrective actions.
• Lead customer-facing responses to quality issues and drive root-cause analysis with QA.

Skills

Program management

Project coordination

Customer accounts

Production planning

Supply chain

Education

Bachelor's degree in Engineering

Bachelor's degree in Business Administration

Bachelor's degree in Supply Chain Management

Tools

ERP Software

Microsoft Excel

Job description

Overview

OSI Systems companies have a long history of developing innovative solutions to bring a better quality of life to the world. Our OSI Electronics (OSIE) division is a diversified manufacturer of electronic devices and value-added manufacturing services.

We provide our customers with the manufacturing capabilities and purchasing power of a global Electronics Manufacturing Services provider. By delivering regional and personalized support best provided by a smaller company, we strive to build lasting relationships and create close and valued partnerships with our customers. Our singular focus is to help security experts, clinical professionals and high-tech developers solve real-world problems and issues.

PFC Flexible Circuits Limited, a division of OSI Electronics, is seeking a Program Manager who serves as the bridge between our customers and our internal manufacturing, engineering, and quality teams, ensuring that high-value programs for key customers are managed to complete customer satisfaction from end-to-end in the factory. This includes forecasting, securing of raw materials and components, production control and job release, manufacturing issues and bottlenecks, kanban and stock management, and shipping schedules. Customer interaction and flow of information is key for this role. This dynamic role requires a candidate with an understanding of PCB manufacturing processes as well as familiarity with sourcing.

This individual will support day shift operations (8:30am - 5:00pm).

Responsibilities

• Act as the primary liaison between the customer and internal departments (Engineering, Production Planning, Manufacturing, and Supply Chain). Monitor the status of open orders, proactively communicate lead times or material constraints (e.g., polyimide, coverlay availability), and ensure customer delivery schedules are met.
• Collaborate with procurement to identify and mitigate supply chain risks (e.g., component obsolescence, long lead times, material shortages) to prevent production delays.
• Develop detailed project plans, schedules, and budgets. Monitor progress, manage resource allocation, and implement corrective actions when projects deviate from the baseline.
• Serve as the "Voice of the Customer" by providing feedback during the prototyping phase. In the event of a quality issue or non-conformance, lead the customer-facing response, collaborating with the Quality Assurance team to facilitate root-cause analysis and deliver timely corrective action reports.
• Maintain accurate and up-to-date records of all customer interactions, sales pipelines, and order forecasts within the company’s Customer Relationship Management (CRM) and ERP systems. Analyze account data to predict future material and capacity needs and report on key performance indicators (KPIs) such as account growth, and customer satisfaction.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• Bachelor's degree in Engineering, Business Administration, Supply Chain Management, Project Management, or a related field is required. Equivalent relevant work experience may be considered in lieu of formal education.
• 1+ years' experience in program management, project coordination, customer account management, production planning, supply chain, or a related role is required. Experience in a manufacturing environment is considered an asset.
• Experience in the electronics, printed circuit board, flexible circuit, rigid-flex, SMT assembly, or contract manufacturing industry is desired.
• Proficiency with ERP Software and Microsoft Office, particularly Excel, for reporting, data analysis, KPI tracking, forecasting, and schedule management is required.
• Ability to manage multiple customer programs, priorities, timelines, and deliverables in a fast-paced manufacturing environment is desired.
• Strong customer service and communication skills, with the ability to act as a key liaison between customers, engineering, production, quality, purchasing, and senior management is desired.
• Strong problem-solving, analytical, organizational, and follow-up skills, with the ability to identify risks, elevate issues, and drive corrective actions.
• Must be detail oriented, proactive, and able to work independently while maintaining a strong focus on customer satisfaction, quality, delivery, and continuous improvement.
• Must be able to read, write and communicate effectively in the business language (English).

Pay may range from $30.00 to $30.00 hourly

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.