Program Manager

Aeolus Group; Ottawa; Hybrid; CAD 60,000 - 85,000; Full time

Job summary

Aeolus Staffing Solutions is recruiting a Program Manager for a client in the post-secondary education sector in Ottawa, ON. The role is a 35-hour week contract with hybrid telework up to two days weekly after an initial training period.

The Program Manager will lead planning, delivery and improvement of academic programs, supervising staff, managing budgets and resources, and translating strategic objectives into actionable plans with measurable results.

Qualifications

• Bachelor's degree in a field related to the program's core business.
• Five+ years of relevant experience in program management.
• Three years of supervisory experience.
• Bilingual proficiency in English and French, both spoken and written.

Responsibilities

• Oversee daily program operations, including administrative and financial activities, resource allocation, communications and related courses, workshops, training and events.
• Develop short-, medium- and long-term operational plans aligned with program objectives.
• Coordinate interconnected projects and special initiatives to support effective delivery and efficient use of resources.
• Plan and allocate staffing, materials, budgets and space to meet program needs.
• Identify risks and implement contingency measures to maintain program continuity.
• Establish key performance indicators, track results and improve program delivery based on performance data and participant needs.
• Monitor relevant industry trends and introduce improvements to program quality, efficiency and service.
• Supervise program officers and administrative support staff, including recruitment, professional development, performance management and conflict resolution.
• Collaborate with internal departments, senior management, external partners and program participants.
• Promote program offerings, achievements and impact to current and prospective participants and stakeholders.
• Prepare reports and communicate program performance, priorities and recommendations to management.

Skills

Program management

Supervisory experience

Bilingual English/French

Education

Bachelor's degree in related field

Job description

Program Manager — Bilingual English/French

Aeolus Staffing Solutions is recruiting a Program Manager on behalf of our client in the post-secondary education sector.

Position Details

• Hourly Pay: $52.52 per hour.
• Contract Period: ASAP to February 26, 2027.
• Location: 451 Smyth Road, Ottawa, ON.
• Schedule: 35 hours per week, Monday to Friday, from 8:00 a.m. to 4:00 p.m., including a one-hour unpaid lunch break.
• Schedule Flexibility: Some meetings may take place at or after 4:00 p.m.; flexiblity is required.
• Hybrid Arrangement: Eligible for up to two days of telework per week following a one- to two-week training period. Full-time telework or more than two telework days per week is not permitted. The client reviews its telework policy annually, and the arrangement may be subject to change.

About the Role

The Program Manager will lead the planning, delivery and continuous improvement of an academic, research or special program. This role oversees daily operations, staff, budgets and resources, translating strategic objectives into practical plans and measurable results while ensuring excellent service to program participants and stakeholders.

Key Responsibilities

• Oversee daily program operations, including administrative and financial activities, resource allocation, communications and related courses, workshops, training and events.
• Develop short-, medium- and long-term operational plans aligned with program objectives.
• Coordinate interconnected projects and special initiatives to support effective delivery and efficient use of resources.
• Plan and allocate staffing, materials, budgets and space to meet program needs.
• Identify risks and implement contingency measures to maintain program continuity.
• Establish key performance indicators, track results and improve program delivery based on performance data and participant needs.
• Monitor relevant industry trends and introduce improvements to program quality, efficiency and service.
• Supervise program officers and administrative support staff, including recruitment, professional development, performance management and conflict resolution.
• Collaborate with internal departments, senior management, external partners and program participants.
• Promote program offerings, achievements and impact to current and prospective participants and stakeholders.
• Prepare reports and communicate program performance, priorities and recommendations to management.

Essential Qualifications

• Bachelor's degree in a field related to the program's core business.
• Minimum five years of relevant experience in program management.
• Minimum three years of supervisory experience.
• Bilingual proficiency in English and French, both spoken and written.

Key Competencies

• Planning.
• Initiative.
• Client service orientation.
• Teamwork and collaboration.

Additional Requirements

• Experience in budget management and planning.
• Experience interpreting performance metrics to support evidence-based decision-making.
• Ability to succeed in a fast-paced, high-demand environment with strict deadlines.
• Strong organizational skills and the ability to manage multiple priorities and ongoing operations.
• Ability to simplify and explain rules, policies and regulations.
• Ability to motivate a team and collaborate effectively with multiple stakeholders.
• Strong interpersonal and communication skills.
• Demonstrated commitment to client satisfaction.
• Ability to work outside normal office hours when required.
• Ability to travel outside the region.