Program Manager

Choices Association; Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A not-for-profit organization in Ontario seeks a Program Manager to lead the service delivery of residential programs. The role involves managing operations, overseeing client care, and ensuring compliance with regulatory standards. Ideal candidates will possess a degree in Social Services and have at least 3 years of experience in a management role within similar services. Access to ongoing training and competitive wages are offered.

Benefits

Competitive wage and comprehensive benefits

Ongoing training and professional development opportunities

Supportive, mission-driven team

Qualifications

• Minimum of 3 years in a management role within residential or developmental services.
• Experience supporting individuals with challenging behaviors and mental health needs.
• Knowledge of compliance and quality assurance measures.

Responsibilities

• Lead and manage day-to-day operations of the residential program.
• Oversee client intakes, discharges, and case management.
• Ensure individuals supported receive person-centered support.

Skills

Team leadership

Conflict resolution

Analytical skills

Budget management

Flexible working hours

Education

Diploma or degree in Social Services, Human Services, Psychology or related field

Job description

Job Description

Job Description

About CHOICES

Choices is a not-for-profit organization that is committed to actively pursue a continuum of service that will enhance the quality of life for people with developmental disabilities, promote social inclusion, and the worth and self-worth of the people we support.

Position Summary

Reporting to the Director of Services, the Program manager will lead the effective service delivery of the residential program, while ensuring compliance with Quality Assurance Measures (QAM) and the Agency’s Mission, Vision and Values. This position is based in Hamilton, Ontario and surrounding areas and requires in-person work at least 4 days per week. The Program Manager works collaboratively with their peers to plan, develop and design services to meet program needs, while supporting person-centered services. The Manager will work with their Director to oversee client intakes, discharges, contentious issues, and case management.

As the Program Manager, you will lead and manage day-to-day operations of one or more programs, guiding a dedicated team to provide top-tier, compassionate care. You will collaborate with staff, families, and external partners to develop and implement individualized support plans, foster a person-centered approach, and encourage staff development and training. The team size can range from 4 to 40 staff, supporting 8 to 16 individuals, depending on program needs. A valid G Driver’s License and access to a reliable vehicle are mandatory for this role.

Key Responsibilities

• Leading a team of support workers, the Program Manager is responsible to select, train, motivate and manage DSPs.
• Train and mentor direct support professionals on how to review, understand and follow Person Centered Plans (PCPs), Behavior Support Plans (BSPs) and all other required documentation as needed for all people supported.
• Participate in Passport forecasting, budgeting and monitoring of balances.
• Oversee daily operations, including scheduling, budget management, and adherence to regulatory requirements.
• Individualized Support : Ensure individuals supported receive person centered support in line with their unique needs, preferences, goals and Journey to Belonging.
• Supervises, monitors, disciplines, evaluates, trains and delegates responsibilities to all staff and recommends disciplinary actions
• Address and resolve emergency situations with professionalism, compassion, and sound judgment.
• Participate in On-Call Rotation.
• Other duties as assigned. Qualifications and Skills
• Diploma or degree in Social Services, Human Services, Psychology, or a related field
• Minimum of 3 years in a management role within residential or developmental services. Experience supportingindividuals with challenging behaviors, mental health needs, and trauma is preferred.
• Experience managing in a unionized environment. Knowledge of labour and employee relations practices is anasset
• Strong analytical and problem-solving skills, conflict resolution skills, with proven ability to make goodjudgement calls under pressure and in a dynamic environment
• Knowledge and experience with service planning, budget preparation, program expenditure control andfinancial accountability
• Tactical knowledge about compliance and quality assurance measures
• Ability to work flexible hours to meet program needs.

Why Join Us?

Competitive wage and comprehensive benefits

Play a hands-on role in transforming lives and fosteringindependence.

Access to ongoing training and professional development opportunities.

Join a supportive, mission-driven team that values respect, compassion, integrity and person-centeredapproach to care.

Ready to Join?

If you’re ready to make a meaningful impact and take your career to the next level, we’d love to hear from you! Please apply with your resume and a brief cover letter describing why you’re an ideal fit for this role.

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