Program Manager

Experlogix, Inc.; Montreal; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Office access Terrebonne

Job summary

Experlogix, Inc. is seeking a Program Manager to partner with Product, Engineering, UX, and leadership to improve planning quality, delivery predictability, and cross-functional alignment.

You will drive backlog readiness, dependency tracking, and KPI reporting while enabling scalable processes across multiple product lines. This hybrid role supports our Montreal-area product teams and offers collaboration with global stakeholders, including potential US remote engagement.

Qualifications

• 3+ years of experience in Program Management, TPM, or Product Operations.

Responsibilities

• Delivery governance and coordination across Product & Engineering.
• Planning readiness, backlog quality, and readiness reviews.
• Agile program operations and cadence improvements.
• Metrics, reporting, and data quality monitoring (KPI dashboards).
• Meeting facilitation and operational excellence across teams.
• Process improvement and automation of workflows.

Skills

Program management

Agile delivery

Facilitation

Cross-functional leadership

Jira

Data reporting

English & French

Education

SAFe certification

Tools

Jira Software

Jira Service Management

Confluence

Appfire Flow

Job description

Position Summary

Experlogix is seeking a highly organized, process-oriented, and collaborative Program Manager to support our Product and Engineering organization. This role will partner closely with Product Managers, Product Owners, Engineering Managers, UX, and leadership teams to improve planning quality, delivery predictability, cross-functional coordination, and operational excellence across multiple product lines.

The Program Manager serves as the operational backbone of the Product & Engineering organization by facilitating planning activities, improving backlog readiness, managing delivery cadences, tracking dependencies, maintaining KPI reporting, and ensuring teams have the structure and information necessary to execute effectively.

This is not a traditional project management role. Success in this position requires strong facilitation skills, experience operating within Agile environments, the ability to influence without direct authority, and a passion for creating scalable processes that improve execution across teams.

About Experlogix

Experlogix is a global software company providing Configure, Price, Quote (CPQ), Document Automation, and Digital Commerce solutions that help organizations streamline complex sales and business processes. Our Product and Engineering teams support multiple enterprise software platforms serving customers worldwide.

Key Responsibilities

Delivery Governance & Program Coordination

• Partner with Product, Engineering, UX, and leadership teams to improve planning effectiveness and delivery predictability.
• Facilitate and coordinate key planning activities, including backlog readiness reviews, dependency management sessions, release planning, and PI Planning events.
• Track cross-team dependencies, risks, blockers, and action items to ensure timely resolution.
• Maintain visibility into work across multiple teams and communicate status, risks, and progress to stakeholders.
• Ensure commitments, decisions, and follow-up actions are documented and tracked through completion.

Planning Readiness & Backlog Quality

• Support Product Managers and Product Owners in preparing work for planning activities.
• Ensure stories, features, and initiatives meet established Definition of Ready standards.
• Validate that acceptance criteria are clear, measurable, and testable.
• Confirm appropriate UX engagement for initiatives involving user interface changes.
• Facilitate readiness reviews and identify work requiring refinement before planning commitments are made.

Agile Program Operations

• Support execution of Agile and scaled planning practices across multiple product lines.
• Coordinate planning logistics, meeting facilitation, schedules, and communication.
• Improve consistency of operating cadences and planning processes across teams.
• Assist with continuous improvement initiatives designed to enhance team effectiveness and delivery outcomes.
• Identify opportunities to streamline workflows and reduce operational friction.

Metrics, Reporting & Data Quality

• Maintain delivery dashboards and KPI reporting using Jira and related tooling.
• Monitor key performance indicators including:
  • Delivery Predictability
  • Throughput
  • Lead Time for Changes
  • Dependency Aging
  • Unplanned Work
  • Flow Metrics
• Partner with Engineering Managers and Product leaders to improve data quality and reporting accuracy.
• Identify trends and provide actionable insights to leadership teams.

Meeting Facilitation & Operational Excellence

• Establish and maintain meeting standards including agendas, action items, decision logs, and ownership tracking.
• Evaluate recurring meetings and recommend improvements to maximize efficiency and value.
• Facilitate productive discussions while ensuring appropriate stakeholders are engaged.
• Redirect off-topic discussions and help teams resolve process-related obstacles.

Process Improvement & Automation

• Assist with implementation of workflow improvements and operational standards.
• Support automation initiatives and AI-assisted workflow enhancements.
• Document operating procedures, templates, governance models, and best practices.
• Promote consistency and scalability across Product and Engineering organizations.

Required Qualifications

• 3+ years of experience in Program Management, Technical Program Management, Agile Delivery Management, Product Operations, or similar operational leadership roles.
• Experience supporting software development organizations utilizing Agile methodologies.
• Strong understanding of Kanban, SAFe, or other Agile frameworks.
• Experience facilitating planning sessions, backlog refinement, release planning, or PI Planning activities.
• Demonstrated ability to manage cross-functional initiatives involving Product, Engineering, UX, and business stakeholders.
• Exceptional organizational, facilitation, and communication skills.
• Experience with Jira and Agile planning tools.
• Ability to influence stakeholders without direct management authority.
• Strong analytical and problem-solving capabilities.
• Experience creating reports, dashboards, and operational metrics.
• Professionally fluent in English and French

Preferred Qualifications

• Experience in SaaS, enterprise software, ERP, CRM, CPQ, or related technology environments.
• SAFe certification (SA, SPC, RTE, POPM, or equivalent).
• Experience with Jira Software, Jira Service Management, Confluence, and Appfire Flow.
• Experience supporting multiple development teams within a scaled Agile environment.
• Familiarity with Product Operations or PMO functions.
• Experience implementing process improvements across engineering organizations.
• Experience working with AI-assisted productivity or workflow automation initiatives.

**This is a hybrid role with ideal candidate being able to work from our Terrebonne office upon request or Remote in the US**

Canada Office Location

100-1562 rue Nationale

Montreal, Quebec (Hybrid)

J6W 0E2