Program Manager

Hypertec Group; Montreal; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A global technology firm is seeking a Program Manager to oversee customer-centered initiatives in Montreal. This role involves developing robust customer programs, fostering strong relationships, and ensuring optimal customer satisfaction. Ideal candidates will have a degree in a relevant field and experience in program management. The position offers a hybrid work model and competitive benefits.

Benefits

Comprehensive health benefits

Health Spending Account (HSA)

Employer-matched RRSP Program

Paid Floater Days

New state-of-the-art office facility

Qualifications

• 3+ years of experience in program management or customer success roles, preferably in a technical environment.
• Experience managing complex customer accounts is essential.

Responsibilities

• Develop and manage customer programs, ensuring alignment with business goals.
• Foster strong relationships with customers to understand evolving needs.

Skills

Customer focus

Integrity and trust

Project management

Communication

Education

Bachelor’s degree in Business Administration, Project Management, Engineering, or related field

Tools

MS Office suite

MS Project

Job description

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Ready to take the next step in your career?

Join a global company shaping the future with technology that drives lasting impact.

Hypertec is seeking a Program Manager to join our team in Montreal .

If you are motivated, collaborative, and aligned with our values, we would love to hear from you.

We believe that how we work is just as important as what we build. Our values reflect the mindset we bring to everything we do :

• Customer Focus
• Integrity and Trust
• Respect
• Communication

Mission

The Program Manager is accountable for supervising customer-centered initiatives, ensuring seamless execution, fostering robust relationships with customers, and striving to achieve optimal customer satisfaction.

What You’ll Be Contributing

• Develop and manage customer programs, including timelines, milestones, and deliverables;
• Oversee multiple projects, ensuring alignment with business goals and customer needs.
• Develop new programs to support customers and fulfill service level agreement commitments;
• Develop strong and trusted relationships with customers to understand evolving needs and position new offerings effectively;
• Develop tailored strategies to maximize revenue from existing accounts;
• Analyze customer usage patterns to identify potential upsell opportunities;
• Identify opportunities to offer services, upgrades, or additional features that provide value to the customer;
• Coordinate activities with internal teams such as sales, product, production, procurement, logistics, and finance to enhance customer experience;
• Ensure timely delivery of products and services to customers as committed;
• Monitor program performance and key performance indicators (KPIs);
• Act as the primary point of contact for customers, addressing concerns and ensuring satisfaction;
• Conduct Quarterly Business Reviews (QBRs) with customers;
• Identify potential risks to customer satisfaction and formulate contingency plans;
• Document critical communications with customers and prepare incident reports or corrective action reports, including root cause analysis of recurring issues;
• Assist internal departments with any change management requests required by customers;
• Conduct customer visits, kick-off meetings, and conference calls.

What Sets You Apart

• Bachelor’s degree in Business Administration, Project Management, Engineering, or related field;
• 3+ years of experience in program management, customer success or account, management roles, preferably in technical or manufacturing environment;
• Experience managing complex customer accounts;
• Extensive knowledge of MS Office suite, and Project.

What’s In it For You

• Hybrid work model for certain job categories, supported by competitive benefits.
• Comprehensive health benefits that ensure you and your family are covered for a wide range of medical needs.
• Health Spending Account (HSA).
• Employer-matched RRSP Program.
• Paid Floater Days.
• Our head office will soon relocate to a new, state-of-the-art facility in LaSalle, near the Lachine Canal. Designed to set new standards in sustainability, it reflects our commitment to responsible growth and innovation.

Immerse Yourself in the Hypertec Journey

You think you are the right candidate for this role? We can’t wait to meet you! We look beyond the CV to discover real potential. Hit “Apply” and let’s discover it together!

About Hypertec

Founded in 1984, Hypertec empowers innovators to push boundaries and lead their industries through transformative technology.

Through our five divisions—High Performance Compute & AI, Data Center Construction, Health, Custom Manufacturing, and Solutions Partner—we help clients turn complex challenges into opportunities for sustainable growth. Trusted by leaders in AI, financial services, media & entertainment, healthcare, and the public sector, we serve clients in over 80 countries.

Recognized globally for innovation and sustainability, including our revolutionary immersion-born servers, we continue to deliver technology that makes a lasting difference.

Learn more at www.hypertec.com

Hypertec is an equal opportunity employer.

Hypertec evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability status or any other legally protected characteristic.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Project Management and Information Technology

Computer Hardware Manufacturing

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