Program Manager

Our client is a reputable leader and a source in the productive tooling solutions sector within the injection molding industry. Would you like to work in an entrepreneurial, dynamic, fast-paced environment for ample professional growth via training and development, internal promotions, and the opportunity to work with advanced technology? We encourage all qualified candidates to apply immediately!

SUMMARY: The position of the Program Manager assists the Account/Business Manager with technical sales, customer relationship management, and program management. The role requires direct interaction with Customers, Sales, and Operations Teams in order to deliver clean orders into the business. Together with the Account/Business Manager, the Program Manager promotes values and sets the stage so that they can deliver great customer experiences.

WHAT WE OFFER:

• Convenient location with quick 407 and 427 highway access and public transit to our door.
• Competitive compensation based on experience, including bonus incentives.
• Educational Assistance Program including training, development, and post-secondary education with reimbursement.
• Company matching contributions to retirement savings plan (RRSP).
• Comprehensive group benefit plan including medical, dental, life insurance coverage, and generous HCSA.
• Employee Assistance Program.

MAJOR RESPONSIBILITIES:

• In support of the Account/Business Manager:
• Program management both technically and timelines, plus leading the order confirmation meeting.
• Ensures necessary order information is obtained from customers (post clean orders).
• Attend design reviews and ensure scope compliance.
• Initiate customer complaints.
• Manage milestones, updates, test scheduling MAP, monitor, and attend mold tests.
• Instigate customer delivery of materials for mold qualification and prepare checklists.
• Organize daily agendas and wrap up meetings for customer visits.
• Facilitate customer approval prior to shipment incl. Plastic Part Inspection (PPI) Meetings and reworks.
• Follow up to measure Delivering Great Customer Experience (DGCE) success and provide feedback to the business as needed.
• Act as ambassador for STK with the customer and internal parties.
• Back up Account Manager as required.
• Willingness to take on additional tasks/projects as required by the business.

MINIMUM QUALIFICATIONS:

TECHNICAL KNOWLEDGE/EXPERIENCE:

• 2+ years experience in a Program, Projects or Customer Service in a B2B environment. Preference given to candidates with experience in Injection Molding.
• Bachelor's degree in engineering, Business or related field preferred. Certified Sales Professional (CSP) designation an asset.
• Excellent communications, presentations, and negotiation skills.
• Strong multi-tasking ability and proven problem-solving skills.
• Excellent knowledge of MS Office; working knowledge of program/project management software.
• Willingness to travel.
• Fluency in Spanish is an asset.

BEHAVIOURAL:

• Decision Making: Utilizing effective process to make decisions.
• Teamwork: Working effectively with others Project Implementation involvement.
• Analytical Skills: Strong analytical and problem-solving aptitude. Attention to detail.
• Interpersonal Skills: Effectively communicating, building rapport and relating well to people at all levels.

In accordance with the Accessibility for Ontarians with Disabilities Act, (AODA), the client will provide accommodation, accessible formats, and communication supports for the recruitment process upon request.