Program Management Business Class and Service Delivery Technology Lead

HDR; Kingston; Hybrid; CAD 140,000 - 210,000; Full time

Job summary

HDR is seeking a Resources Program Management Business Class and Service Delivery Technology Leader to guide program management services and technology integration across HDR’s Resources Business Group. This hybrid leadership role combines program management leadership, service delivery technology leadership, and technical project execution.

Reporting to senior directors, you will align strategy with delivery, shape the technology roadmap, and lead a team of practitioners while advancing HDR’s

Qualifications

• Bachelor's degree is required.
• Master's degree and PMP certification are preferred.
• Experience leading program management strategy and innovation initiatives is essential.
• Experience shaping technology strategy within a multi-market organization is desirable.

Responsibilities

• Provide leadership, coordination, and advancement of program management services within HDR’s Resources Business Group.
• Lead service delivery technology initiatives and integration across programs.
• Collaborate with senior leadership to shape the strategic plan for the next three to five years.
• Mentor and develop practitioners, and drive recruiting and staff development across the team.
• Promote standardized practices, knowledge transfer, and metrics-driven performance.

Skills

Leadership

Strategic thinking

People development

Communication

Data fluency

Collaborative mindset

Education

Master's degree

Bachelor's degree

PMP Certification

Tools

E-Builder

ProCore

Kahua

Oracle Primavera

Job description

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?

HDR’s Resources Business Group is made up of more than 1,900 employee owners in more than 225 locations around the world. Watch Our Story: https://www.hdrinc.com/our-story

Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

About The Role

HDR is seeking a Resources Program Management Business Class and Service Delivery Technology Leader to lead program management services and service delivery technology across the Resources Business Group (Power, Waste, and Industrial Market Sectors).

This is a hybrid leadership role combining:

• Program Management Business Class Leadership (:30%)
• Resources Service Delivery Technology Lead (:30%)
• Technical Project Execution / Project Leadership (:40%)

You will connect technical delivery, strategy, and innovation while working closely with leadership and technology teams.

Primary Responsibilities

The primary responsibility of this role is to provide leadership, coordination, and advancement of our program management services and technology integration within HDR’s Resources Business Group.

This position reports to the Resources Professional Services Director (with dashed line reporting to the Resources Program Management Director and Resources Technology Director) through an operating Area and maintains close coordination with other Service Delivery Business Class Leads, the Resources Cross Sector Technology Lead, and the Resources Digital Delivery Lead.

This position will leverage HDR performance metrics and tools to monitor the health and performance of the Resources Program Management business class and support continued business group success.

This position serves as a senior technical and strategic leader along with advancing the alignment, integration and strategic direction for technology within the Resources Business Group. This role will help shape our strategic plan for the next three to five years, and position HDR as a differentiator in the marketplace.

Key responsibilities for each role include:

Program Management Business Class Leadership

• Facilitate knowledge transfer by establishing standards, tools, and recommended practices across for RBG Program Management Business Class.
• Collaborate with other Service Delivery Business Class Leads such as Project Controls, Commercial Management, Construction Field Services, and Alternative Delivery to provide leadership of technical capabilities within Program Management.
• Promote consistent delivery and technical excellence.
• Support assignment of qualified, experienced staff to projects including the support of work sharing.
• Monitor KPIs of the business class to meet defined areas, regional and business-group metrics.
• Lead mentorship, training, and career development programs for practitioners within the Program Management business class.
• Support the implementation of recruiting, onboarding, and retention strategies.
• Support the implementation of pursuits, proposal development, and staffing strategies.
• Support in developing and implementing a strategic plan for program management.
• Serve as an industry thought leader and represent HDR through industry engagement.
• Promote a unified Program Management practice by monitoring adherence to policies and practices, quality, technical tools, project staffing and resources.
• Achieve a Project Utilization of 40%.

Service Delivery Technology Leadership

• Support initiatives to optimize project execution including the advancement and implementation of technology related to service delivery, digital delivery, data management, optimization, automation, and visualization.
• Evaluate and integrate emerging technologies and technology innovations while challenging the existing technology stack & limiting technical debt.
• Develop technology strategies for our service delivery business classes (i.e. Program Management, Commercial Management, Project Controls, and Construction Field Services) to foster technology talent collaboration and skills development.
• Develop a team of product subject-matter experts (SMEs) for the various technology stacks or tools that are utilized by our Service Delivery Business Classes (i.e. Program Management, Commercial Management, Project Controls, Construction Field Services, and Alternative Delivery).
• Partner with our Resources Technology Director, Digital Delivery Lead, and Cross Sector Technology Lead to develop and implement our Annual Technology Roadmap.

Preferred Qualifications

• Enterprise Influencer: Proven ability to lead and influence across a complex, matrixed organization.
• Strategic Executor: Demonstrated success translating strategy into scalable, operational programs.
• Growth-Oriented Leader: Track record of building and scaling teams and programs.
• Collaborative Leader: Strong partnership mindset across market sectors, operations, and technical service lines.
• People Developer: Committed to mentoring, leadership development, and building high-performing teams.
• Entrepreneurial Mindset: Self-starter with strong initiative and focus on continuous improvement.
• Experience with Program Management strategy or innovation initiatives.
• Experience supporting strategic pursuits, proposal efforts, and client development initiatives.
• Demonstrated industry involvement and professional visibility through organizations, presentations, or publications.
• A strong data fluency (and curiosity to keep learning).
• Ability to communicate complex concepts clearly to all levels of the organization.
• Experience with alternative delivery methods (DB, PDB, EPC, EPCM, CMAR).
• Experience implementing and utilizing PMIS (Project Management Information System) such as E-Builder, ProCore, Kahua, Oracle Primavera, etc.
• Master’s degree
• PMP Certification

Required Qualifications

• Bachelor's