Program Facilitator - Youth Programs

Pinecrest-Queensway Community Health Centre; Ottawa; On-site; CAD 36,000 - 44,000; Full time

Job summary

Pinecrest-Queensway Community Health Centre is seeking a Program Facilitator to develop and deliver programming focused on tutoring and mentoring for low-income youth aged 13-18. The role aims to build self-esteem, belonging and positive identity in a safe, inclusive space.

Responsibilities include creating educational programming, managing post-secondary prep activities, promoting opportunities across media, and coordinating with partners. Evening availability is required.

Qualifications

• Bachelor’s degree or equivalent combination of experience and education.
• 3–5 years’ relevant youth work experience.
• Experience in program development and program management.
• Knowledge of diverse populations.
• Knowledge of post-secondary education systems.
• Experience with high-risk, high-need populations.
• Demonstrated ability to work effectively in a multi-disciplinary team environment.
• Extensive knowledge of community resources.
• Experience liaising with funders, partners, and leaders of the community.
• Computer skills essential.
• Availability to work evenings is essential.
• Fluency in English essential; French strong asset; Somali/Arabic and other languages are assets.

Responsibilities

• Under the direction of the Supervisor contribute to the development and implementation of educational focused programming, including tutoring, employment readiness and mentoring opportunities.
• Facilitate the regular operation of post-secondary preparation, including running in-person and virtual programs, and supporting with communicating program opportunities to youth.
• Assist with creating promotional materials for programs and communicating program opportunities across all media forms (email, social media, flyers, etc.).
• Develop and maintain youth program structures, routines, and expectations within program guidelines.
• Support with the recruitment, screening and orientation of guest speakers and mentors. Promote social awareness and career exploration, including the challenges facing low-income youth, with a specific focus on racialized youth.
• Identify the strengths and capacities of youth participants, as well as the barriers and challenges faced by program participants and link them to appropriate resources.
• Collaborate with other Community Health Services to provide relevant opportunities for youth.
• Share resources, programming, and connections with community partners to support low-income youth with volunteer, employment and leadership opportunities.
• Maintain regular communication across the Youth Programs team to ensure coordinated support is provided to each youth.
• Organize activities (guest speakers, workshops, etc.) based on program participants’ interests and input.
• Collect and record relevant program data in a timely manner.
• Maintain effective communication of information among program staff, and other service providers, in accordance with PQCHC’s privacy policies.
• Participate in regular team and department meetings to ensure strong collaboration among staff.
• Support the development of tools and data collection for program evaluation, quality improvement and required reporting as per funder agreements.
• All other tasks as assigned.

Skills

English fluency

French helpful

Somali/Arabic knowledge

Education

Bachelor’s degree or equivalent

Job description

Job Title: Program Facilitator

Department: Community Development Services

Status and Hours: Temporary Full-Time (35h/wk, until June 2027)

Pay scale: $26.834 to $31.569/h

Reports to: Supervisor, Youth Programs

Deadline: Until Filled

This position is an existing vacancy.

Who are we?

Pinecrest-Queensway Community Health Centre is an innovative, community-based, multi-service centre. We strive to meet the needs of the diverse communities we serve.We work in partnership with individuals,families,and communities to achieve their full potential, payingparticular attentionto those who face barriers to care due to race, gender, income and/or ability.PQCHC is an equal opportunity employer and values diversity in its workforce.If at any stage in the selection process, you require accommodation due to a disability, please let us know the nature of the required accommodation.

Job Summary

The Program Facilitator is responsible for developing and delivering programming focused on Tutoring and Mentoring options for low-income youth (ages 13-18 years old) with the objective of supporting youth to reach their full potential, while fostering a safe and inclusive space. This role will support youth with the development of self-esteem, protective factors, feelings of belonging and positive self-identity.

Job Specific Responsibilities

• Under the direction of the Supervisor contribute to the development and implementation of educational focused programming, including tutoring, employment readiness and mentoring opportunities.
• Facilitate the regular operation of post-secondary preparation, including running in-person and virtual programs, and supporting with communicating program opportunities to youth.
• Assist with creating promotional materials for programs and communicating program opportunities across all media forms (email, social media, flyers, etc.).
• Develop and maintain youth program structures, routines, and expectations within program guidelines.
• Support with the recruitment, screening and orientation of guest speakers and mentors.Promote social awareness and career exploration, including the challenges facing low-income youth, with a specific focus on racialized youth.Identify the strengths and capacities of youth participants, as well as the barriers and challenges faced by program participants and link them to appropriate resources.
• Collaborate with other Community Health Services (e.g. PQ Employment Services and HR) to provide relevant opportunities for youth.
• Share resources, programming, and connections with community partners to support low-income youth with volunteer, employment and leadership opportunities.
• Maintain regular communication across the Youth Programs team to ensure coordinated support is provided to each youth.
• Organize activities (guest speakers, workshops, etc.) based on program participants’ interests and input.
• Collect and record relevant program data (e.g. client information, program attendance, evaluation data, etc.) in a timely manner.
• Maintain effective communication of information among program staff, and other service providers (internally and externally), in accordance with PQCHC’s privacy policies.
• Participate in regular team and department meetings to ensure that there is strong collaboration among staff.
• Support the development of tools and the data collection for the purpose of program evaluation, quality improvement and required reporting as per funder agreements.
• All other tasks as assigned.

Program Administration

• Provide regular reports to the Supervisor on program issues and communication systems.
• Ensure that appropriate record-keeping practices are established and maintained, in keeping with Centre policies on Privacy and Confidentiality and Record Keeping.
• Work with the Supervisor, team members and administrative staff to ensure appropriate procedures are in place to manage program deliverables.
• Lead and manage the planning and implementation of various special events (Graduation, Post-Secondary Nights, etc.) for program participants and community partners.
• Work with the Supervisor and administrative staff to ensure that the information needed for program monitoring, evaluation and improvement is available and current, including collection of accurate and timely data on program participation.
• Provide resources and support to program staff pertaining to specific program issues.
• Assist in the development of program specific policies and procedures/guidelines in the overall planning and development of the program.
• Attend and participate in Team and Centre staff meetings, as scheduled.
• Maintain effective communication of information among internal and external stakeholders including youth and community serving organizations.

Qualifications

• Bachelor’s degree or equivalent combination of experience and education.
• Three to five years’ relevant experience preferably working with youth.
• Experience with program development and program management.
• Knowledge of diverse populations.
• Knowledge of post-secondary education systems.
• Experience in working with high risk, high need populations.
• Demonstrated ability to work effectively in a multi-disciplinary team environment.
• Extensive knowledge of community resources.
• Experience in liaising with funders, partners, and leaders of the community.
• Computer skills essential.
• Availability to work evenings is essential.
• Fluency in English essential. Fluency in Frnech is a strong asset. Fluency in Somali, Arabic and other languages is an asset..