Program Coordinator

Youth HQ; Red Deer; Hybrid; CAD 42,000 - 61,000; Full time

Job summary

Youth HQ is seeking a front-line program facilitator to deliver age-appropriate programming for children and youth under supervision. The role emphasizes safety, engagement, and developmentally appropriate activities and involves collaborating with families and community partners.

Responsibilities include intake, eligibility checks, program delivery, documentation, and support for volunteers. The successful candidate will contribute to program quality and safety standards across the agency.

Qualifications

• Post-secondary diploma or degree in social work, recreation, education, health, or a related field of human services, or a combination of experience in lieu thereof.
• Minimum of one year experience in providing human support services to youth and/or families in culturally sensitive ways.
• Current certificates or training as agreed upon in employment contract.
• Successful completion of agency screening including Criminal and Intervention Record Checks.

Responsibilities

• Deliver safe, age-appropriate programming for children and youth.
• Monitor and support positive client behaviors; build positive rapport.
• Provide program orientation, training and ongoing support to clients and families.
• Coordinate with partners and community agencies for referrals and support.
• Ensure health and safety and maintain proper documentation and records.
• Assist with program development, promotion and volunteer coordination.

Skills

Communication

Time management

Documentation

Behaviour management

Relationship building

Confidentiality

Team collaboration

Observation skills

Education

Post-secondary diploma or degree in social work or related field

Tools

Word

Outlook

Internet

Job description

This front-line position delivers and monitors healthy, age-appropriate programming for children and youth in their care/supervision, supporting a strong, healthy agency across the region.

KEY ROLES AND RESPONSIBILITIES:

Program Delivery:

• Creates and delivers programming ensuring activities are safe, fun, age and developmentally appropriate for all clients.
• Monitors and supports positive client behaviors in program to ensure maximum benefit to all participants. Develops a positive rapport with attendees. Actively participates in programs and activities with clients.
• Takes a proactive approach to behaviour management issues.
• Provides thorough program orientation, training and support to clients and their families.
• Provides appropriate ongoing support and follow up to clients and families.
• Delivers the program in a way that maintains consistency with the principles of the Youth HQ agency, National and/ or program standards.

Case Management:

• Accepts referrals to program from potential clients, Child and Family Services Authority, Family School Wellness, and other community agencies.
• Determines potential clients’ needs and suitability to Youth HQ program.
• If appropriate, registers client in program.
• If inappropriate, refers to other community program or agency.
• Monitors and continually assesses client needs and progress goals.
• Completes required case documentation (reports, action plans).

Program Development:

• Explores new initiatives that may enhance the Youth HQ program.
• Provides programming ideas for children and youth, identifying their needs and opportunities, providing feedback on costs and potential benefits.

Community Relations:

• Facilitates positive working relationships with all community children, youth and family stakeholders (RCMP, CFSA, Schools, FSW, others).
• Keeps current with community resources, programs and agencies that could potentially assist clients and their families.
• Assists with program promotion as requested and appropriate.
• Assists Volunteer Coordinator in Volunteer recruitment and screening as requested and appropriate.
• Provides appropriate support and supervision to approved program volunteers and practicum students.

Additional Responsibilities:

• Assists in training and orientation of new staff, volunteers, and practicum students.
• Provides peer input on performance reviews, as requested and appropriate.
• Participates on committees as needed.
• Actively supports other Youth HQ staff, attending Team meetings regularly.
• Supports Youth HQ agency in fundraising, special events, program duties, as requested and appropriate.
• Keeps current with information relating to programs, the agency, and appropriate standards and licensing.
• All Youth HQ staff have a role in marketing. Staff are informed of opportunities and needs across programs and look for ways to connect customers with relevant programs or volunteer roles.
• Ensures that Health and Safety is a daily part of the work routine and issues are addressed promptly. Reports any issues immediately to supervisor.
• Ensures spending is pre-approved and fits within the approved budget/actual expenditures.
• Assists in identifying any potential risks to program people (clients, staff, volunteers), property, finances, goodwill and image; recommends measures to address potential risks to the Team Leader.
• Keep accurate records as assigned (i.e. volunteer hour tracking, child and youth attendance, surveys).
• Ensure the cleanliness and upkeep of the program space and program facility.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS:

• Post-secondary diploma or degree in social work, recreation, education, health, or a related field of human services, or a combination of experience in lieu thereof.
• A minimum of one year experience in providing human support services to youth and/or families in culturally sensitive ways.
• Current certificates or training obtained as agreed upon in employment contract.
• Successful completion of agency screening including Criminal and Intervention Record Checks.

KNOWLEDGE AND ABILITIES REQUIREMENTS:

• Knowledge of child and/or youth development and issues facing youth and families.
• Knowledge community resources, agencies and services for children, youth, and families.
• Ability to effectively listen and guide others in identifying and solving problems, using resources available to them.
• Ability to communicate both in written form and verbally, to groups and individuals, including using the computer (Word, Outlook, Internet).
• Ability to manage time well within a variety of roles and responsibilities.
• Ability to produce accurate and thorough documentation.
• Ability to objectively observe and assess behaviors through a variety of methods.
• Ability to build positive working relationships with a variety of individuals, groups and organizations.
• Ability to provide constructive feedback to individuals and support a process of development.
• Ability to facilitate stakeholders’ input into program planning.
• Ability to maintain confidentiality of youth and families.
• Demonstrated flexibility to meet the needs of the job in ways that maintain healthy personal boundaries.
• Ability to role model positive behavior and intervention skills.

Questions about this position can be directed to Les Waite via the above email address.