Program Facilitator I - U

The Salvation Army; Oakville; On-site; CAD 60,000 - 80,000; Full time

Job summary

The Salvation Army seeks an individual for a position focused on providing client support in a shelter environment. Responsibilities include monitoring activities, assisting with life skills training, and advocacy for clients. Candidates should have relevant education and certifications, with prior experience in social services preferred. The role involves regular client interactions and requires strong communication skills, alongside the ability to manage challenging situations effectively.

Benefits

Reasonable accommodations available upon request

Qualifications

• Requires two years of community college or equivalent experience.
• One to three years in a social service setting is preferred.
• Must have relevant certifications such as First Aid/CPR and WHMIS.

Responsibilities

• Monitor client activities and provide necessary support.
• Liaise with external agencies and coordinate client care.
• Provide life skills training and act as a positive role model.

Skills

Communication

Client Advocacy

Life Skills Training

Team Leadership

Education

Up to two years of Community College

Tools

First Aid/CPR Certification

WHMIS Training

Hepatitis B immunization

TB Vaccination

Criminal Police Investigation Check (CPIC)

Non-violent crisis intervention training

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need across communities in Canada and Bermuda. As a worldwide Christian organization, we help over 2 million people annually by providing essentials such as food, clothing, and shelter. We also support individuals facing unemployment, addiction, and family challenges. We continuously adapt to meet emerging needs, living out our mission, vision, and values of hope, service, dignity, and stewardship. We welcome people of all backgrounds and walks of life, fostering an inclusive environment.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs, and be a transforming influence in communities worldwide.

Job Description:

Supervision: Program Director/Coordinator/Shift Supervisor/Executive Director/Corps Officer or designate.

Service Responsibilities:

The incumbent is responsible for duties typical of this role, including:

1. Monitoring client/resident activities and providing support, including safe storage and recording of medications.
2. Accurately recording daily activities and maintaining logbooks and reports.
3. Providing life skills training such as hygiene, health, communication, and anger management.
4. Acting as a client advocate and positive role model.
5. Liaising with referral sources and external agencies (e.g., welfare, police, parole).
6. Coordinating client care related to security, including bed checks and searches.
7. Managing admissions, orientations, rule evaluations, and discharges, enforcing policies and discipline as needed.
8. Handling finances related to room rentals and meal tickets.
9. Answering program department calls and recording messages.
10. Performing other duties as assigned.

Note: Not all incumbents perform all duties but a similar range of responsibilities.

This position description will be reviewed and amended as necessary to meet contractual and organizational requirements.

Minimum Education:

Up to two years of Community College; alternative education and experience may be considered.

Special Licenses and Certifications:

• Hepatitis B immunization
• TB vaccination
• WHMIS training
• Current First Aid/CPR certification
• Criminal Police Investigation Check (CPIC)
• Non-violent crisis intervention training

Prior Experience:

One to three years in a social service setting, including frontline work with women/children, life skills, or related fields.

Physical Effort and Concentration:

Requires keyboarding, sitting for long periods, occasional packing, and continuous environment monitoring, with moderate attention to detail.

Financial Responsibility:

Involves minor financial transactions, disbursing or collecting small amounts of cash, with little influence on the overall budget.

Human Resources Responsibility:

Provides leadership and oversight, offering guidance and feedback, with input on hiring and firing decisions.

Work Environment:

Primarily office and shelter facilities, with potential dealing with angry or verbally abusive individuals, and a schedule that may affect personal lifestyle. Little to no travel expected.

Exposure to Hazards and Precautions:

Potential exposure to physical attacks, infectious diseases, chemicals, bodily fluids, and dangerous situations. Precautionary measures include universal precautions, vaccinations, WHMIS, and crisis intervention training.

Salary and Position Grade: Based on Collective Agreement. Target range: $19.53 to $20.15; maximum $20.76. Salary placement depends on experience, skills, and qualifications.

Reasonable accommodations are available upon request. Contact [e-mail].