Program Facilitator

ROME GROUP; Quebec; Hybrid; CAD 40,000 - 50,000; Full time

Job summary

A leading company is seeking a full-time Program Facilitator to enhance community outreach and engagement efforts. The role involves promoting educational programs, managing relationships with schools and teaching artists, and ensuring program success. Candidates should possess strong communication skills and a relevant degree, along with the ability to handle multiple tasks in a dynamic setting. This position offers a competitive salary and the potential for hybrid work arrangements.

Qualifications

• Bachelor’s degree preferred, experience in sales or outreach is a plus.
• Excellent communication and interpersonal skills required.
• Strong organizational skills and attention to detail.

Responsibilities

• Promote and customize educational programs for schools.
• Build relationships with teaching artists and coordinate logistics.
• Manage program delivery including scheduling and invoicing.

Skills

Communication

Organizational Skills

Interpersonal Skills

Education

Bachelor’s degree in education, arts, or a related field

Tools

Microsoft Office

Salesforce

Job description

Job Title: Program Facilitator

Department: Program

Reports to: Senior Program Director

Status: Full-time, Exempt

Salary Range: $40,000 – $50,000

POSITION SUMMARY

The Program Facilitator plays a key role in expanding Springboard’s reach by actively promoting our educational programs to schools and community partners. This position is responsible for cultivating relationships with school administrators, identifying programming needs, and matching those needs with Springboard’s offerings. Equally important, the Program Facilitator builds and maintains strong relationships with our roster of teaching artists—ensuring they are supported, scheduled effectively, and aligned with school needs. In addition to program coordination and administrative support, this role serves as a front-line ambassador for our mission—driving earned revenue, ensuring high-quality program delivery, and fostering a vibrant community of educators and artists.

KEY RESPONSIBILITIES

Program Outreach

Serve as a primary point of contact for schools, promoting Springboard’s programs and customizing offerings to meet their needs.
Proactively identify and pursue new school partnerships to meet earned revenue goals.
Conduct outreach campaigns, presentations, and follow-ups to increase program adoption.
Maintain strong, ongoing relationships with school and district leaders to encourage repeat engagement and referrals.
Collaborate with the Marketing Manager to develop compelling sales materials and campaigns.

TEACHING ARTIST ENGAGEMENT & SCHEDULING

Build and maintain strong, collaborative relationships with teaching artists, serving as their primary liaison for program logistics.
Match teaching artists with appropriate school programs based on expertise, availability, and school needs.
Coordinate all aspects of teaching artist scheduling, contracting, and communication to ensure smooth program delivery.
Support teaching artist onboarding, training, and professional development opportunities.
Facilitate the teaching artist application process and manage required documentation, including background checks and agreements.

PROGRAM COORDINATION

Coordinate all aspects of program delivery, including scheduling, contracting, invoicing, and curriculum planning.
Manage large-scale programming requests, including summer school RFPs and district-wide initiatives.
Oversee assigned Signature Program culminating events and assist with others as needed.
Support the execution of the WiseWrite program and Poetry Out Loud Regional Competition.

DATA & EVALUATION

Maintain accurate program data in Salesforce, including school contacts, program schedules, and evaluation results.
Generate reports for grant reporting, budgeting, and strategic planning.
Manage the program evaluation system, including survey creation, data collection, and analysis.

ADMINISTRATIVE SUPPORT

Process contracts, invoices, and background checks for teaching artists and schools.
Assist with professional development sessions and major fundraising events.
Support website updates related to programming content.

QUALIFICATIONS

Education & Experience

· Bachelor’s degree in education, arts, or a related field preferred; equivalent experience considered.

· Experience in sales, outreach, or customer relationship management is a strong plus.

SKILLS & COMPENTENCIES

· Excellent communication and interpersonal skills, with a persuasive and professional demeanor.

· Strong organizational skills and attention to detail.

· Proficiency in Microsoft Office and Salesforce (or similar CRM/database).

· Ability to manage multiple projects and deadlines in a fast-paced environment.

OTHER REQUIREMENTS

· Valid driver’s license and reliable transportation.

· Ability to work occasional evenings or weekends for events or meetings.

ADDITIONAL INFORMATION

This is a full-time, exempt position eligible for Springboard’s full benefits package with the opportunity to work in a hybrid mode. The role requires a minimum 40-hour work week. Salary is commensurate with experience.

TO APPLY

Please email the following to [e-mail]:

· A cover letter describing your experience and interest in the role.

· Your resume.

· Contact information for three professional and three personal references.

DISCLAIMER

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.