Program Enablement Specialist

VersaFile; Vancouver; On-site; CAD 70,000 - 90,000; Full time

Job summary

VersaFile seeks a Program Enablement Specialist to enhance customer success through effective enablement programs. This hybrid role involves designing onboarding processes, supporting product feature launches, and maintaining customer education materials. Candidates should possess 3-5 years in customer success or related fields, showcasing strong communication skills and an analytical mindset.

Benefits

Base salary and variable compensation

Full benefits from day 1

Opportunities for career growth

Work directly with seasoned sales and marketing leaders

Qualifications

• 3-5 years in customer success, enablement, or program management roles required.
• Strong project management and communication skills are necessary.
• Experience creating scalable documentation and training content is essential.

Responsibilities

• Develop and implement onboarding and enablement programs for customers.
• Own a portfolio of customers to ensure success through proactive support.
• Work cross-functionally to drive outcomes and improve customer engagement.

Skills

Project Management

Communication

Empathy

Data Analysis

Education

3-5 years in customer success or program management

Tools

CRM tools

Enablement tools

Hubspot

Job description

Program Enablement Specialist

VersaFile is a fast-growing software company that specializes in attachment and data archiving solutions for SAP, SuccessFactors and other Enterprise Software applications, seamlessly integrating with a variety of document management systems. Our clean core approach empowers enterprises to manage their SAP data lifecycle more efficiently and compliantly.

Position Overview:

We are seeking a Program Enablement Specialist to design, and scale our internal and customer-facing programs that drive success, adoption, and long-term value of our product, Docuflow. In this role, you will work with our Product, Sales and Marketing teams to create enablement strategies, support our growing customer base and continuously improve the experience for users.

Location: This is a hybrid role, working 2 days in the Vancouver Gastown office and the other 3 days from home.

What You'll Do:

Enablement & Program Design

• Develop and implement onboarding and enablement programs for customers
• Create scalable playbooks, training resources, and process documentation
• Work cross-functionally to support product feature launches, process changes, and strategic initiatives
• Build and maintain customer education materials, knowledge base articles, and learning paths
• Lead program rollouts and ensure success adoption with customers
  
  

Customer Success

• Own a portfolio of customers and ensure their success through proactive support, onboarding nad regular check-ins
• Serve as the main point of contact for customers throughout the product lifecycle
• Understand customer goals and work cross-functionally to drive outcomes
• Track and improve customer health, engagement, and satisfaction metrics
• Gather feedback to inform product improvements, enablement content and team processes

What You'll Bring:

• 3-5 years of experience in customer success, enablement, or program management roles
• Strong project management and communication skills
• Proven ability to manage both strategic initiatives and direct customer relationships
• Experience creating scalable documentation and training content
• Data-driven with the ability to analyze customer trends and program effectivness
• Mix of empathy, curiosity, and a solutions-focused mindset
• Experience with CRM and enablement tools (eg. Hubspot)

Why Join Us?

• Be part of a fast-evolving GTM team that values initiative, creativity, and accountability
  
• Work directly with seasoned sales and marketing leaders
  
• Make a direct impact on customer outcomes and company growth
• Opportunities for career growth
  
• Base salary, variable compensation, and full benefits (from day 1!)
  
  
  

To Apply:

• Please submit your Cover Letter and Resume
  
• Only those candidates who are eligible to work in Canada and who are located in BC prior to sending your application will be considered
  

VersaFile's core purpose is to deliver solutions for clients that make a difference. To make a difference, we need people from all walks of life. We genuinely care about people, and it is embedded into who we are. For us, equity and inclusion are a natural part of our culture and purpose. No matter who you are, come join us and together let's make a difference!

We thank all applicants for their interest, and we will contact you for an interview if you are short-listed as a candidate.