Program Director - Social Services

careers-dartmouth-hitchcock; Hampstead; On-site; CAD 90,000 - 120,000; Full time

Job summary

Hampstead Hospital seeks an experienced operational and administrative leader to oversee HHRTF’s direct care staff and clinical services. You will supervise staffing, implement policy, and drive quality initiatives across hospital programs.

The role requires a master’s or bachelor’s degree in social work/psychology or related field with multi‑year management experience in psychiatric settings. You will ensure regulatory compliance and lead staff development efforts.

Qualifications

• Master's degree in social work, psychology, counseling, or related behavioral science field.
• 5 years of experience in social work or related field in a psychiatric setting, with 3 years in a management role.
• Bachelor's degree with 6 years of experience in a psychiatric setting, with 3 years in a management role.
• Must obtain BLS certification within 30 days of hire.
• Must obtain CPI certification within 3 months of hire.

Responsibilities

• Provides administrative and operational oversight to all direct care staff at HHRTF and ensures adequate staffing for clinical services.
• Reviews personnel actions including hiring, promotions, disciplinary action, and performance evaluations to ensure quality service.
• Directs development of clinically based milieu programming aligned with HHRTF mission.
• Evaluates programming for improved outcomes through quality assurance reviews and performance improvement initiatives.
• Assists in budget development and management to maximize efficiency while maintaining patient care quality.
• Implements program evaluation methods and analyzes data to identify trends and improve training outcomes.
• Identifies staff training needs and coordinates delivery of training strategies.
• Interprets federal and state regulations when developing policies and procedures and ensuring compliance.
• Applies leadership skills to foster collaboration and oversee documentation in line with hospital nursing standards.
• Participates in leadership meetings and hospital committees to coordinate care across disciplines.

Skills

Leadership

Staff supervision

Regulatory compliance

Education

Master's degree in social work/psychology or related field

Bachelor's degree in social work/psychology or related field

Job description

Overview

Manages operational and administrative aspects of patient care for Hampstead Hospital and Residential Treatment Facility (HHRTF), including, but limited to, providing clinical oversight and supervision to all direct care staff. Monitors HHRTF policies, makes recommendations, and implements strategies in accordance with the hospital’s goals, and state and federal regulations and standards.

Responsibilities

• Provides administrative and operational oversight to all direct care staff at HHRTF and ensures adequate staffing for the provision of clinical services.
• Reviews and implements personnel actions for direct care staff, including hiring, promotions, disciplinary action, and performance evaluations to ensure provision of quality service and that program goals and guidelines are achieved.
• Directs the development of milieu programming initiatives, policies and procedures that are clinically based and in accordance with the HHRTF mission to ensure that the highest quality of patient-centered care is being provided.
• Evaluates programming for improved outcomes through quality assurance activities, including participating in quality assurance reviews. Implements program changes aligned with performance improvement projects.
• Assists in the development and maintenance of budget to maximize efficiency and resources while maintaining excellent patient care.
• Implements standardized program evaluation approaches, to include collecting, compiling, and analyzing program data to identify trends, strengths, and areas of need, and uses data to improve training and training outcomes.
• Identifies staff training needs, approves training requests and coordinates the provision of training strategies to enhance professional staff development, knowledge and work productivity.
• Interprets federal and state regulations when developing policies and procedures, educational objectives, program initiatives, and quality assurance and improvement activities.
• Ensures and maintains compliance with all regulatory agencies.Plans, develops and evaluates staff development programs, to include orientation, infection control procedures and protocols, and training programs.
• Demonstrate leadership ability through use of effective communication, problem solving and team building skills.
• Monitors, oversees, and directs the quality and appropriateness of all documentation to ensure compliance with all hospital standards applicable to nursing services.
• Attends leadership meetings and participates in hospital committees to provide collaboration and coordination of care across all disciplines.

Qualifications

• Master's degree from an accredited institute of higher education with major study in social work, psychology, counseling or a related behavioral science field.
• Five years of experience in social work, clinical mental health counseling, or related field in a psychiatric in-patient or clinical environment, three years of which must have been in a management level position involving administrative or supervisory duties concerned with program administration, program planning and evaluation, business management or related management experience.
• OR
• Bachelor's degree from an accredited institute of higher education with major study in social work, psychology, counseling or a related behavioral science field.
• Six years of experience in social work, clinical mental health counseling, or related field in a psychiatric in-patient or clinical environment, three years of which must have been in a management level position involving administrative or supervisory duties concerned with program administration, program planning and evaluation, business management or related management experience.

Required Licensure/Certifications

• Must Obtain BLS Certification (within 30 days of hire)
• Must Obtain CPI Certification (within 3 months of hire)