Program Director, Practice Improvement

Bromwich+Smith, 800 5th Avenue SW, Calgary, Alberta, Canada Req #133

Thursday, April 3, 2025

What We Do:

As one of the fastest growing insolvency firms in Canada, Bromwich+Smith’s goal is to help an ever-greater number of Canadians find relief from debt. We love to work here because we love to help people. We are a professional organization with a purpose to alleviate the challenges of debt for Canadians. Importantly, we are not a collection agency, nor do we lend money to people; we work directly with clients and their creditors to solve client challenges.

The Position

Reporting to the Chief Sales Officer, the Project Director, Practice Improvement is tasked with planning and executing comprehensive internal and external programs aimed at boosting revenue and profits. This pivotal role involves devising innovative business development strategies, mentoring staff, and designing training programs to enhance sales opportunities in partnership with various Bromwich+Smith departments. Ability to travel as necessary.

Key Accountabilities:

• Mentor new Insolvency Advisors and design individual and team performance improvement programs.
• Provide insights into performance trends.
• Develop and implement training programs to enhance sales techniques.
• Act as a consultant to salespeople, offering timely and helpful advice on job-related challenges.
• Support onboarding and training of new Insolvency Advisors.
• Guide Insolvency Advisors, Senior Insolvency Advisors, and the business development team throughout their employment journey.
• Identify individual and team training needs.
• Create performance improvement materials, including presentations, sales scripts, and insights into successes and opportunities.
• Gather feedback on all training programs from trainees, managers, and instructors.
• Set agile learning and development objectives for the Financial Solutions team and support Financial Solutions Managers in developing individual skill and knowledge improvement plans.
• Evaluate employees’ performance after each coaching session.

Business Development Responsibilities:

• Research the market to identify new business opportunities that align with company goals.
• Build meaningful, long-term relationships with potential lead sources.
• Partner with internal teams to tailor strategies that meet market and client needs.
• Present growth strategies and action plans to senior leadership.
• Track and review business performance regularly, making adjustments to stay on course.
• Keep up with industry trends and competitor activity to stay ahead of the curve.
• Drive new business initiatives.

Education, Knowledge & Skills:

• 3 years+ Work experience as a Sales Coach, Sales Trainer, or similar role.
• 3 years’ Work experience as a B2B relationship development manager is required.
• Degree in Business, Marketing, or a related field is considered an asset.
• Experience in a sales or customer service position is a plus.
• Familiarity with role-playing activities and e-learning platforms.
• Hands-on experience creating presentations (e.g., videos or slides).
• Excellent communication skills with the ability to motivate people.
• Problem-solving skills.
• A self-starter with a strong sense of ownership and accountability.
• Familiarity with CRM tools and lead generation strategies.

Job Specific Competencies:

• Critical thinking to assess situations that require higher level intervention.
• Strong analytical skills when addressing situations to determine appropriate solution or outcome.
• Demonstrated excellent written and verbal communication skills to handle and respond to different situations.
• Capability to analyze sales data, identify performance gaps, and develop strategies.
• Flexibility to tailor coaching methods to the individual needs and learning styles.
• Works collaboratively with team members and others.
• Operates with high attention to detail to meet or exceed team goals.
• Accountability – takes personal ownership and responsibility for the quality and timeliness of work commitment.
• Continuous learner.

Why Should You Apply?

• You will be part of a growing and dynamic Insolvency firm.
• We offer on-the-job training with an opportunity for growth and professional development.
• We offer a competitive salary with annual performance reviews, and incremental increases.
• We offer amazing health, dental, vision and paramedical benefits plan along with a generous Flexible Spending Account, and a company matching group savings program.
• We have great time off policies that include wellness days and paid vacation time.