Program Director, Critical Care & Mental Health Services

Perfdrive; Central Ontario; On-site; CAD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive salary and benefits

Diversity and equity in the workplace

Continuing education grants

Employee recognition and assistance

Job summary

Orillia Soldiers' Memorial Hospital is seeking a Program Director for Critical Care & Mental Health Services. You will provide strategic leadership for the programs, working with the Medical Director and staff to achieve organizational priorities in a fiscally responsible manner.

You will build partnerships, ensure quality outcomes, and oversee planning, resource allocation and performance metrics to support patient-focused care and excellence in service delivery.

Qualifications

• Master's degree in Nursing, health admin or related field is required.
• Current registration or license is required.
• Leadership/management education is required.
• CCHL membership is advantageous.
• Minimum five years of clinical experience required.
• Minimum five years of progressive leadership experience required.
• Experience with a program management structure is required.
• Experience leading interdisciplinary, patient-focused care is preferred.
• Operational experience including budget, HR and strategic planning is preferred.

Responsibilities

• Lead and direct Critical Care and Mental Health services in alignment with OSMH objectives.
• Foster interdisciplinary partnerships and ensure effective stakeholder relationships.
• Oversee program planning, resource allocation, and quality indicators.
• Model approachable leadership and promote a positive work environment.
• Conduct annual performance appraisals and address performance gaps.
• Ensure fiscal and operational management and risk mitigation are ongoing.
• Identify educational needs and plan strategies with leadership and QA teams.
• Monitor customer service data and drive improvements across the program.

Skills

Interpersonal skills

Critical thinking

Communication

Change management

Conflict resolution

Team building

Leadership

Accountability

Strategic planning

Budget management

Education

Master's Degree in Nursing/Health Care Admin

Current professional license

Leadership/Management training

CCHL membership asset

Tools

Windows

Word

Outlook

Excel

PowerPoint

Job description

Program Director, Critical Care & Mental Health Services

Job Number: J1026-0815

Job Title: Program Director, Critical Care & Mental Health Services

Department: Administration

Job Type: Permanent Full Time

Action Required:

Replacing a current budgeted position

Job Category: Management

Open Positions: 1

Date Posted: November 3, 2026

Closing Date: November 17, 2026

Hours of Work:

37.5 weekly / 75 hours a pay

Position Summary

The Program Director will provide leadership and direction for Critical Care and Mental Health services congruent with the Vision, Mission Values and Strategic objectives of Orillia Soldiers' Memorial Hospital (OSMH). Working collaboratively with the Medical Director and employees, the Program Director will ensure program strategic direction and support OSMH's corporate directions and priorities are achieved in a fiscally responsible manner.

The Program Director will foster partnerships with internal and external stakeholders that promote safe, effective, evidence-based and quality outcomes in a patient focused environment. The Program Director will be accountable for program planning, human/fiscal resource allocation, utilization, monitoring quality indicators, effective communication, and the creation of a supportive working environment that cultivates innovation and excellence in patient care.

PRIMARY RESPONSIBILITIES

• Establishing, develop and maintaining collaborative, collegial and interdisciplinary partnerships with all internal/external stakeholders to facilitate care for patients across the continuum of care.
• Utilizing effective problem-solving options/alternatives to achieve best possible outcomes for all stakeholders.
• Endorsing effective communication between Programs, interdisciplinary Program team(s), the patient & families and the community.
• Fostering an environment that enables communication, creative thinking and participation by modeling approachability, visibility and effective written/ verbal interpersonal skills.
• Conducting annual performance appraisals on all direct reports, identifying performance deficits and implementing remedial measures which may include progressive disciplinary action.
• Ensuring that daily fiscal and operational management of the Program inclusive of risk management, workload analysis, interdisciplinary patient care rounds (as applicable), communication with direct reports/patients/families, provision of quality care and conflict resolution is ongoing/maintained and aligned with organizational standards.
• Identifying educational needs of the Managers, staff/unit and collaboratively planning strategies with the Director group and Quality & Interprofessional Practice team to meet those needs.
• Evaluating human resource needs collaboratively with the Manager, Human Resources, and direct care providers to select, retain and recruit individuals to meet the needs of the Program.
• Monitoring internal and external customer service data as an indicator/ expectation of performance, ensuring prompt follow-up on customer complaints/concerns and utilizing data as opportunity for improvement or to celebrate success.
• Measuring and comparing, quality indicators, utilization, and program performance with established and corporate benchmarks in partnership with all stakeholders.
• Utilizing appropriate strategies such as development of policies, procedures and quality improvement actions to prevent/minimize risk to all stakeholders.
• Facilitating the Program Care Team to identify quality initiatives, service opportunities or formulate proposals to improve Program care delivery and service.
• Maintaining awareness about current health care developments and ensuring Program and member adherence to Professional, Ethical, Cultural, Accreditation and Legal Standards.
• Mentoring, coaching and supporting all members of the Team to function maximally in their role, enabling them to identify strengths and/or opportunities for further development.
• Performs other duties as may be assigned by the VP/CNE.

We thank all candidates for their interest in this position. Preference will be given to internal candidates who meet the posted qualifications for this role.

Qualifications

Education

• Master's Degree in Nursing, Health Care Administration or Related Field is required.
• Current Certificate of Registration or applicable professional license is required.
• Educational preparation/courses in Leadership or Management required.
• Member of the Canadian College of Health Leaders (CCHL) or other professional associations an asset

Experience

• Minimum five (5) years related clinical experience is required.
• Minimum five (5) years progressive leadership experience is required.
• Experience with a Program Management Structure is required.
• Experience in interdisciplinary team management and familiarity with the principles of a patient-focused model of care is preferred.
• Experience with operational responsibilities – specifically budget, labour relations, HR and strategic planning is preferred.

Competencies

• Demonstrated excellent interpersonal, critical thinking, communication, change management, conflict resolution, problem solving, and team building skills.
• Demonstrated ability to interact positively in partnerships/relationships with all internal/external stakeholders.
• Demonstrated ability to facilitate an environment that supports patient advocacy, quality care and exceptional customer service.
• Demonstrated commitment to professional growth/education and fosters a supportive learning environment that integrates best evidence/research into daily practice.
• Demonstrated proven ability to be accountable and foster accountability in others.
• Demonstrated visionary skills and a personal/professional philosophy, congruent with the organization.
• Demonstrated participatory leadership style has been demonstrated which includes approachability, visibility and accessibility.
• Demonstrated ability to facilitate, coach, mentor and lead individuals or groups to achieve quality outcomes.
• Demonstrated ability to prepare, monitor, analyze and evaluate operational/
  capital budgets, understand process redesign and utilize continuous quality
  improvement methods to enhance outcomes.
• Demonstrated ability to assess, manage and plan for human resource needs utilizing
  recruitment and retention strategies.
• Demonstrated computer literacy in a Windows environment with familiarity in using
  Word, Outlook, Excel and Power point.

Other

• Demonstrates commitment to continued professional and personal growth and development through Continuing Education Programs and Self Directed Learning Opportunities.
• a professional practice environment
• a collaborative atmosphere with emphasis on teamwork
• wellness initiatives
• continuing education grants
• employee recognition and assistance programs
• a competitive salary and benefits package
• equal opportunities for growth and development

Employment Equity

OSMH is committed to diversity and equity in the workplace and welcomes applications from all qualified individuals, including women, visible minorities, Indigenous peoples, persons