Program Director

The Salvation Army in Canada; Yellowknife; On-site; CAD 125,000 - 150,000; Full time

Job summary

The Salvation Army in Canada seeks a Program Manager in Yellowknife to lead Community & Family Services initiatives. This role involves strategic planning, team leadership, and ensuring compliance with policies while promoting community engagement. Ideal candidates will have a Bachelor's degree in a related field, extensive experience in social services, and strong leadership skills.

Benefits

Vacation Travel Allowance of $3500 per year

Qualifications

• Minimum five years experience in social service sector.
• Valid Class 5 Driver’s License required.
• Criminal Record Check and Security Clearance mandatory.

Responsibilities

• Develops program strategic plans and ensures implementation.
• Leads and trains staff while ensuring compliance with policies.
• Works with community stakeholders to maintain positive relationships.

Skills

Strategic Planning

Communication

Leadership

Program Development

Change Management

Education

Bachelor’s degree in Human Services or Social Work

First Aid and CPR Certification

Tools

MS Office 365

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

Job Tasks & Responsibilities

Program Management

• Develops program strategic plans and ensures operational plans are developed for Community & Family Services.
• Ensures all program components are implemented.
• Develops, implements, and evaluates program goals that support the annual program operational plan, including identifying gaps in service and developing new initiatives and partnerships.
• Facilitates implementation of Territorial standards and best practices reflecting the economic and service environment.
• Ensures best practices are researched and implemented.
• Develops and updates program policies and guidelines.
• Develops program evaluations and commits to quality improvement.
• Works with service and management teams to ensure program and guest needs are being addressed on an ongoing basis.
• Anticipates and mitigates program risks to staff and guests, including health and safety issues, policies, and procedures etc.
• Ensures best practices for guest engagement, including supporting guest service team in coordinating and communicating case plans for guests
• Maintains and promoted positive working relationships/partnerships with community stakeholders.
  
  

People Leadership

• Ensures programs are fully staffed with qualified staff and that staff are equipped and engaged in their work, as work well with other departments to create unity and flow of services.
• Hires, orients, trains, supports, evaluates and retains direct reports.
• Grows, develops, and coaches direct reports to meet client needs, increase program effectiveness and continuous quality improvement related to programs services.
• Ensures effective utilization, support, evaluation, and retention of volunteers for programs this position oversees.
• Ensures compliance with all legislation and workplace policies and practices.
  
  

Health and Safety

• Identifies and implements effective practices for risk management to ensure workplace safety for programs this position oversees, minimizing liability and enhancing/upholding the reputation of The Salvation Army.
• Works in compliance with OH&S Act and Regulations and ensures compliance The Salvation Army’s health and safety policies and procedures.
• Ensures that the equipment, materials, and protective devises as prescribed and regulated (OHS) are provided and maintained in good condition.
  
  

Administration

• Works with other members of the management team to develop consistent tools to streamline processes and create statistics, measurable evaluation, and reports.
• Participates as a member of the on-call supervisory team on a rotational basis (includes after-hours and weekends.)
• Stakeholder engagement which may include sitting on external and internal committees or boards.
  
  

Job Requirements & Conditions

Education, Qualifications and Certifications:

• Bachelor’s degree in a related field with preference to Human Services or Social Work.
• First Aid and CPR Certification
• Valid Class 5 Driver’s License with a clean driver’s abstract.
• Criminal Record Check, including a Vulnerable Sector Search, with satisfactory results.
• Security Clearance from Public Services and Procurement Canada is mandatory.
• Other certification required by The Salvation Army and federal/provincial legislation or willingness to complete once hired.
  
  

Experience And Skilled Knowledge Requirements

• A minimum of five (5) years of experience in the social service sector, including leadership, financial management, program, and social service management experience.
• Experience working with people experiencing homelessness and supporting individuals in housing.
• Respect and understanding of The Salvation Army – its mission, vision, and values
  
  

Skills And Capabilities

• Strategic Planning, program development and evaluation.
• Excellent communication skills (verbal/written); strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility; strong skills in MSOffice 365 (Outlook, Excel, TEAMS, Word, PPT) to prepare/present information. Able to work collaboratively with sector agencies.
• Leads with effective change management and staff engagement principles to promote excellence and strong teams.
• Able to collaboratively work with sector agencies.

Working Conditions

• 40 hours work week
• Work location is Yellowknife Resource Centre.
• On-call on a rotational basis.
• $3500 per year Vacation Travel Allowance is provided.
  
  

Compensation

The target hiring range for this position is $38.77 to $48.46 with a maximum of $58.16.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.