Program Delivery Specialist

Canadian Rocky Mountain Resorts; Banff; On-site; CAD 55,000 - 75,000; Full time

Job summary

Banff Centre for Arts and Creativity invites applications for a Program Delivery Specialist (PDS) who will support program design and delivery across leadership-focused portfolios. This role requires coordinating with Program Managers and Directors to secure resources, manage schedules, and ensure accurate learning materials and platforms for all programs.

The PDS will oversee technology setup, digital and print materials, and provide exceptional customer service to participants, faculty, and

Responsibilities

• Provides logistical, administrative, and operational support for the delivery cycle of all Banff Centre programs.
• Interprets program needs—technical, creative, classroom design, informational design—and coordinates with internal and external teams to secure resources.
• Oversees setup and operation of technology, software and digital platforms used for program delivery, ensuring alignment with policies.
• Curates faculty and participant experience in digital and on-campus workshops, plans and troubleshoots setup requirements for high-quality experiences.
• Communicates schedules and details with Banff Centre departments and ensures accurate venue and bedroom bookings.
• Manages procurement, payments, and financial reconciliation for program delivery and acts as liaison with participants, faculty, and guests.

Job description

Banff Centre for Arts and Creativity aims to inspire everyone who attends our campus – artists, leaders, and thinkers – to unleash their creative potential.

We acknowledge, with deep respect and gratitude, our home on the side of Sacred Buffalo Guardian Mountain. In the spirit of respect and truth, we honour and acknowledge the Banff area, known as “Minhrpa” (translated in Stoney Nakoda as “the waterfalls”) and the Treaty 7 territory and oral practices of the Îyârhe Nakoda (Stoney Nakoda) – comprised of the Bearspaw, Chiniki, and Goodstoney Nations – as well as the Tsuut’ina First Nation and the Blackfoot Confederacy comprised of the Siksika, Piikani, Kainai. We acknowledge that this territory is home to the Shuswap Nations, Ktunaxa Nations, and Metis Nation of Alberta, Rockyview District 4. We acknowledge all Nations who live, work, and play, help us steward this land, and honour and celebrate this place.

The Opportunity

The Program Delivery Specialist (PDS) supports strategic and execution objectives of program design and program delivery by interpreting and operationalizing program delivery requirements for all Banff Centre programming assignments and portfolios in the Leadership area.

Working closely with Program Managers and Directors, the PDS provides the logistical, administrative, and operational support required for the delivery cycle of all Banff Centre programs. The PDS will interpret program needs – technical, creative, classroom design, informational design; and works closely with internal and external team(s) to secure and schedule required resources.

The PDS works with all departments, clients, teams and faculty in facilitating, and organizing program delivery requirements, and in ensuring accuracy and excellence in all learning materials, platforms and resources (print and digital).

Roles and Responsibilities

Reporting to the Director of Program Operations, Leadership, below are some key accountabilities:

• In collaboration with Program Managers and Directors, Production and Presenting, PDS provides logistical and administrative support in the planning and organization of program-related events, such as faculty and participant presentations, readings, open studios, performances, happenings, concerts and theatre productions, amongst other activities.
• Works with all departments in assessing leadership program and special project needs. Provides program delivery assessments, adjudication support, and plans and executes the day-to-day program delivery requirements.
• In collaboration with IT, oversees setup and operation of technology, software and digital platforms used for program delivery, while ensuring they are aligned with Programming intentions and Banff Centre policies/protocols
• Provides leadership to the team in the realization of program delivery needs, such as digital and print materials, digital platforms, and creative, cultural or ceremonial sessions.
• Working closely with program managers/directors, responsible for the curation of the faculty and participant experience in digital and on-campus workshops and learning spaces required for each program; plans, executes and troubleshoots all set-up requirements to achieve and maintain a high quality experience.
• Gathers and communicates all details, including logistical and artist care requirements, via Group Resume Form (GRF) and Banquet Event Orders (BEOs) with all Banff Centre departments. Verifies bedroom and venue bookings for assigned programs – notifies program manager or director of any problems and provides potential solutions where possible.
• Communicates and maintains program schedules, created by faculty and Program Managers and Directors, throughout programs.
• Completes administrative tasks in service of program delivery associated with sourcing, procurement, purchasing, payments and financial reconciliation. Prepares and processes purchase orders, payment requests, cheque requisitions, petty cash vouchers, reimbursement and expense claims, A/R adjustments for program expenses.
• Acts as a key liaison with program participants, faculty and special guests, facilitate communication with other Banff Centre departments.
• Provides exceptional customer service delivery and demonstrates the ability to find solutions to problems when dealing with internal or external clients, artists / participants, staff, special guests, and contractors.