Program Coordinator - West Coast (Remote)

Sentrex Health Solutions Inc.; Canada; Hybrid; CAD 48,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Vacation entitlement

Wellness program

Paid sick days

Benefits package including health, AD&

RRSP matching

Employee assistance program

Job summary

Sentrex Health Solutions is seeking a detail-oriented Program Coordinator to provide administrative and clerical support within the Patient Support Program, reporting to the Operations Manager.

This remote, full-time role requires strong data entry, communication, and organizational skills, with bilingual English/French preferred, and a commitment to confidentiality in handling patient information.

Qualifications

• Grade 12 education combined with 2 years of college or equivalent experience in office administration
• Bilingualism (English and French) preferred
• Experience with Patient Support Programs is an asset
• Excellent verbal and written communication, listening, and customer service skills
• Accurate data entry into paper and electronic forms
• Ability to learn quickly and multi-task in a fast-paced environment
• Proficiency with Microsoft Office and databases; strong IT skills
• Typing skills and ability to use various computer programs
• Strong organizational skills to manage changing priorities
• Self-directed and able to work independently with minimal supervision
• Commitment to confidentiality when handling patient data
• Team-oriented, proactive, and able to collaborate across departments

Responsibilities

• Provide cross-coverage administrative support within the Patient Support Program
• Ensure high-quality data entry into database systems
• Manage inbound faxes and email communications effectively
• Perform ad-hoc administrative duties as assigned
• Handle program documentation for completeness and consistency
• Prepare and send program letters and materials
• Identify opportunities to improve processes and templates
• Maintain data accuracy across program records
• Support other duties as assigned by the manager

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Multitasking

Data entry

Confidentiality

Team collaboration

Self-directed

Attention to detail

Education

Grade 12 + 2 years college

Secretarial training or equivalent

Tools

Microsoft Office

Phone systems

Databases

Typing

IT literacy

Job description

Work Hours: Standard Office Hours, Monday to Friday 11:00 am - 7:00 pm or 12:00 pm - 8:00 pm (EST)

Work Arrangement: Remote

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities includeSpecialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture –we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culturewhere your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

Reporting to the Operations Manager, the Program Coordinator is responsible for providing administrative and clerical support and managing the coordination of tasks within the assigned Patient Support Program.

A Day in the Life (What you will do here):

• Providing cross-coverage administrative support to all areas within the Patient Support Program including processing safety data, fulfillments/reviews, internal/external communications, field staff support, reports (daily, weekly, monthly etc.), data clean-up, meetings, maintenance of filing system, and general administrative duties as well.
• Ensuring complete and high-quality data entry into our database systems.
• Providing effective and timely management of inbound faxes and email communication.
• Executing other ad-hoc administrative duties, as they are assigned.
• Process data entry activities of pertinent information received at different points of contact during the delivery of Program services.
• Engage in and manage email, phone, and fax correspondence.
• Handle incoming and outgoing correspondence.
• Prepare and send out Program letters and materials and work collaboratively with the team to complete a variety of administrative duties.
• Identify opportunities for improvement and optimization of processes, template forms,
• Maintain program data accuracy through review of program documentation for completeness and consistency.
• Assist with other duties as assigned by the manager

What you need to ensure you are set up for success:

• Grade 12 education combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services
• Bilingualism (English and French) is preferred
• Experience working with Patient Support Programs is an asset
• Excellent verbal and written communication, listening, and customer service skills
• Accurately inputting information into various paper and electronic forms
• Ability to learn quickly, adapt, and multi-task in a fast-paced and changing environment
• High level of proficiency with Information Technology as well as computer and software skills: Microsoft Office suite of applications, phone systems and databases
• Typing skills and ability to be a strong functional user of various computer-based programs
• Strong organizational skills with the ability to cope with changing priorities
• Self-directed individual who can work independently with minimal supervision
• Adheres to confidentiality policy when handling and managing patient data and information
• Proactive, dynamic and demonstrates an ability to work in a team environment and collaborate with others in assisting with the delivery of administration services

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• RRSP Matching Program
• Employee & Family Assistance Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.