Program Coordinator II

Queen’s University; Kingston; Hybrid; CAD 55,000 - 67,000; Full time

Job summary

Queen's University in Kingston, Ontario, invites applications for a term position as Program Coordinator II in the Online Graduate Diploma Programs. The role supports instructors and students across the course lifecycle, including onboarding, grading, enrolment data, and program administration.

The successful candidate will maintain records, generate reports, support communications, and assist with recruiting events.

Qualifications

• Three-year Diploma or Bachelor's degree or equivalent.
• 2–3 years of experience in related role or similar responsibilities.
• Strong organizational and communication skills.

Responsibilities

• Advise instructors and manage course lifecycle tasks including onboarding, contract administration, course delivery support, grading and appeals.
• Maintain accuracy of enrolment and student records; coordinate progression and program administration.
• Prepare reports and communications, support recruiting events and information sessions.

Education

Three-year Diploma or Bachelor's degree

Job description

\" \" External Applicants \" Program Coordinator II# Program Coordinator IICompetition Number:J1026-0176Position Title:Program Coordinator IIPosition Number (Final):00509231Vacancy Type:New PositionEmployee Group:Support Staff - USW Local 2010Job Category:Other ProfessionalsDepartment or Area:Faculty of LawLocation:Kingston, Ontario, Canada (Hybrid)Salary:$54,799.00 - $66,829.00/YearGrade:06Hours per Week:35Job Type:TermLength of term:12 monthsShift:7 Monday - FridayNumber Of Positions:1Date Posted:October 23, 2026Closing Date:November 1, 2026## COVID 19 On-Campus RequirementsPrior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to declare their COVID-19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in in-person University activities. These requirements were suspended effective May 1, 2022, but the University may reinstate them at any point.## About Queen's UniversityQueen's University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.Come work with us!## Applicant Guidance & InformationAt Queen's, we are committed to helping people achieve their best. Whether you are beginning your career at Queen's or seeking your next opportunity, we are here to support you.**Visit our for guidance on applying, showcasing your skills and experience, and preparing for interviews.****Disclaimer:** As part of the application process at Queen's University, our recruitment system uses Artificial Intelligence (AI), as defined under the Ontario Employment Standards Act,to ask job-related questions and confirm eligibility for hire. All final hiring decisions are made using non-AI related processes.## Job SummaryThe Online Graduate Diploma Programs operate within a specialized academic and regulatory environment requiring enhanced coordination of instructor, student, and program administration activities. The position serves as a primary resource for instructors throughout the course lifecycle, including onboarding, contract administration, course delivery support, grading, academic integrity, and appeal-related processes, while also supporting students and facilitating referrals to appropriate University services. The incumbent maintains the accuracy and integrity of academic and enrolment records and coordinates academic progression and program administration in accordance with established regulations, policies, procedures, and program requirements. The position compiles, analyzes, and maintains student enrolment, registration, progression, and retention data; supports reporting and operational planning using data tracking mechanism in excel and other M365 and other system; and coordinates the collection and verification of information to support program delivery and student success. Maintains tracking mechanisms and records to support the accuracy, integrity, confidentiality, and accessibility of student information.This position advises students and serves as the primary contact person by providing resources and/or advice on program details including program registration, course scheduling and/or changes, room bookings, grade calculation, providing learning resources, and course materials. This position provides administrative support including scheduling, filing, exam coordination, office supplies, course changes, degree lists, preparing agendas and/or meeting minutes. This position also supports initiatives including planning and attending recruiting and other events, arranging information sessions, and contacting and communicating with prospective candidates.## Job Description**What you will do**- Advises students including registration, course scheduling and/or changes, room bookings, grade calculation, providing learning resources, and course materials.- Provides administrative support including scheduling, filing, exam coordination, office supplies, course changes, and degree lists.- Updates and maintains databases, and analyzes and prepares reports.- Develops, administers and compiles evaluations and/or surveys including distribution and collection.- Prepares a variety of communications including general correspondence, marketing materials, and presentations.- Supports recruiting initiatives including planning and attending recruiting events, arranging information sessions, and contacting and communicating with prospective candidates.- Coordinates and oversees the execution and/or logistics of other events including information sessions, industry nights, career days, workshops, named lectures and speaker series, orientations and/or alumni events.- Updates course websites.- Coordinates and schedules all clinical education sessions including academic sessions, courses and examinations.- Coordinates timetabling of courses for non-central spaces.- Coordinates teaching assistant and teaching fellow appointments, contracts, training, and orientation.- Coordinates accommodations and consideration requests.- Provides IT setup and basic troubleshooting support for classrooms and other spaces which are not supported centrally.- Administers human resources activities including, appointments, contracts, renewal-tenure-promotion processes, and other special projects.- Coordinates program logistics including workflow, scheduling, communications, and room bookings.- Performs accounting and bookkeeping activities including assisting with budgets, funding tables, contracts, timekeeping and payroll, reconciliations, and reports.- Other duties as required in support of the department and/or unit.**Required Education**- Three-year Community College Diploma or Three-Year Bachelor Degree, or equivalent.**Required Experience**- More than 2 years and up to and including 3 years of experience.Consideration may be given to an equivalent combination of education and experience.**Job Knowledge and Requirements**- Practical and applied knowledge of specialized methods and processes that are typically acquired through a combination of technical or academic qualification and/or work experience.- Provide consultation and advice on non-straightforward and/or complex issues.- Interaction with others typically requires interpersonal skills and the ability to understand and influence.- Adapt messages to meet the needs of the intended audience.- Build relationships, trust and credibility.- Manage own work and may train and review the work of casual employees, work study students and/or volunteers, to see commitments through to completion.- Contribute to setting work priorities and direction, supporting the team in achieving goals and objectives.- Participate in project team meetings and develop individual project plans.- Lead procedural or technological change within a unit.- Identify new problems and seek information and input to fully understand the cause of problems.- Identify opportunities to improve the effectiveness and efficiency of work processes.- Draw logical conclusions and provides opinions and recommendations.- Research equity, diversity, accessibility and inclusion resources and best practices relevant to the job and unit operations in order to inform evidence-based planning.- Commitment