Program Coordinator (FT) - Home Support

CSS; Edmonton; On-site; CAD 54,000 - 62,000; Full time

Job summary

A community support organization in Edmonton is seeking a full-time Program Coordinator to supervise Home Support Providers and support vulnerable individuals. The ideal candidate will possess a degree in Human Services and at least two years of relevant experience. Responsibilities include collaborating with external stakeholders and ensuring necessary supports are provided. The position offers a salary range of $54,455 to $61,282 annually, depending on qualifications and experience.

Benefits

Flexible working environment

Growth opportunities

Collaborative organization

Qualifications

• Minimum of 2 years’ experience in community-based services.
• Understanding of poverty-related issues, including Indigenous populations.
• Effective case management skills.

Responsibilities

• Supervise Home Support Providers throughout Edmonton.
• Ensure the required supports are provided.
• Complete home studies and conduct reference checks.

Skills

Critical thinking

Calm demeanor under stress

Relationship building

Flexibility

Organizational skills

Education

Diploma/Degree in Human Services

Tools

Microsoft Office

Job description

Overview

Catholic Social Services is currently seeking a full-time, contract 40 hours per week, Program Coordinator in Edmonton to join our dynamic and talented team. This position involves supporting vulnerable individuals in the community, with a weekly schedule of Monday to Friday 7:00 to 15:30. The successful candidate will be confident, motivated, non-judgmental, and able to provide excellent person-centered care.

Responsibilities

• Supervise Home Support Providers throughout Edmonton and area who support at least one person with a developmental disability living in their home.
• Ensure that both the Home Support Provider and the person served receive the supports they require.
• Drive to visits each month and complete all corresponding paperwork.
• Complete home studies of prospective providers, conduct reference checks, and ensure Security Checks are completed and submitted as per contract obligations.
• Keep all supporting documentation for Home Support Providers current (e.g., Performance Appraisals, Insurance Documentation).
• Connect with external stakeholders (families, Public Guardian Representatives, Public Trustee Representatives, Case workers at PDD, medical professionals) to share necessary information about the person served.
• Match Providers and people served, provide orientation, and facilitate moves of people living in these homes.
• Be available on-call in case of emergency with the person served or the Home Support Provider.
• Attend staff meetings and meet with the Program Manager regularly as scheduled.
• Communicate concerns regarding unplanned changes and developments in the program to the Program Manager.
• Keep files for the people served and for Home Support Providers and Respite Providers up to date.
• Submit contact notes after every visit, phone conversation, or other meeting relevant to the person served.
• Organize respite placements as needed and submit Respite Request Forms to the Program Manager for approval and payment.
• Complete all mandatory Agency Training.

What This Job Requires

• A Diploma/Degree in Human Services (or equivalent).
• Minimum of 2 years’ experience in community-based services serving individuals with homelessness histories, complex mental health issues, addictions and trauma.
• Understanding of poverty-related issues involving homelessness and awareness of Indigenous populations.
• Ability to work independently in the community and effective case management skills.
• Certification or training in Indigenous Awareness, Abuse Awareness, Standard First Aid, and Violence/Crisis Intervention is an asset.
• Organized and compassionate approach, strong teamwork, and commitment to positive supporting relationships.

Other qualifications and experience

• Ability to think critically and act ethically in line with CSS mandate and values.
• Ability to maintain a calm demeanor in stressful situations.
• Outgoing personality with ability to build meaningful relationships quickly.
• Flexibility and adaptability.
• Excellent de-escalation skills.
• Enthusiastic, driven mindset and strong planning and organizational skills.
• Knowledge of community resources.
• Competence with Microsoft Office and other agency computer applications.
• Professionalism, confidentiality, and diplomacy in case documentation and information reporting.
• Ability to demonstrate a reliable work ethic and maintain appropriate documentation.
• Vehicle ownership with valid driver’s license, vehicle registration, and third-party liability insurance (minimum $2 million).
• Police Information Check including vulnerable sector search and Intervention Record Check current within six months; driving record summary current within one year (no more than six demerit points).

Police Information Check including vulnerable sector search, Intervention Record Check and/or summary of driving record are conditions of employment and the financial responsibility of the candidate.

What We Offer

• Annual Salary: $54,455.04 to $61,282.80 based on qualifications and experience.
• Flexible and supportive working environment.
• Flexible benefit options when eligible.
• Collaborative, team-oriented organization where your ideas are heard and you can see your impact daily.
• Growth opportunities within a dynamic, innovative, and expanding agency.

About Catholic Social Services

You will be joining an established agency guided by faith to care for and bring hope to people in need with humility, compassion, and respect. With more than 60 years of service delivery, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with more than 1900 staff and hundreds of volunteers delivering 130+ programs throughout Central Alberta and Edmonton.

We welcome and celebrate the diversity of our employees and volunteers who work with our agency in support of our mission, values, and principles. We employ and serve people of all faiths, or no faith, while respecting all backgrounds and experiences.

“As a Catholic social services agency, we are guided by faith to care for and bring hope to people in need with humility, compassion and respect.”

Our values are at the core of everything we do!

• Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
• Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
• Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honoring their dignity and freedom.

We thank all applicants. Only candidates selected for an interview will be contacted. We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, or faith/no faith.