Program Coordinator - British Columbia

BioScript Solutions; Richmond; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading pharmaceutical organization in Canada seeks a Program Coordinator to manage patient reimbursement cases and coordinate with healthcare professionals. This full-time temporary role requires strong organizational skills and the ability to handle a high caseload in a fast-paced environment. Bilingualism in English and French is an asset. Join our mission to improve access to specialty care and make a real impact in patient lives.

Benefits

Competitive total rewards package

Paid time off to volunteer

Opportunities for advancement

Qualifications

• Minimum of 2 years experience in customer/client service.
• Proven ability to resolve issues effectively and efficiently.
• Valid Driver's license and reliable vehicle for site visits.

Responsibilities

• Coordinate management of patient cases regarding reimbursement.
• Act as the primary contact for physicians to enroll patients.
• Coordinate cases with insurance companies and healthcare professionals.

Skills

Bilingualism in English and French

Strong proficiency in Microsoft and Google applications

High attention to detail

Proven ability to organize time and meet deadlines

Job description

Discover

The Opportunity

At BioScript Solutions were committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. From our home base in Atlantic Canada weve grown into a national network of 13 pharmacies 100 Coverdale Clinics and comprehensive patient support programs (NavieGo) that serve thousands of people across the country. And together with our third-party logistics and A&D Wholesale operations were proud to be a Canadian leader in specialty health care.

Your future starts here

Reporting to the District Manager this role is responsible for undertaking the management of specific projects or cases that are assigned to them in regards to patient reimbursement and coordination for the NavieGo branch of the organization. The Program Coordinator is responsible for overall management of their own patient cases.

This position also offers the opportunity to become a patient advocate and help patients access their treatments. It requires the ability to work independently with a remote team while offering the opportunity for advancement as the business grows.

How you will make an impact

• Coordinate and manage all aspects required in order to obtain prescription drug coverage for patients;
• Acting as the Primary point of contact for physicians (within their geographic area) to enroll patients into a NavieGo managed program;
• Establishing and maintaining a strong trusting relationship with assigned clinics and physicians;
• Coordinate cases with insurance companies physician offices and healthcare professionals in order to maximize reimbursement solutions public / federal funding programs;
• Coordinate with dispensing pharmacy and injection training sites once funding has been obtained;
• Acquire in depth knowledge of public / private and federal funding mechanisms;
• Assisting physicians and / or their staff to complete all relevant Patient Support Program forms (enrolment consent prescription etc.) and all relevant drug reimbursement forms;
• Acting as the main resource for NavieGo to request missing or additional information from respective physician offices pharmacies and / or other Health Care providers;
• Responding promptly and professionally to physician enrolment requests;
• Responding proactively and upon NavieGos request to facilitate paperwork required for patient reimbursement renewals;
• Responsible to report any patient safety information as per adverse event reporting
• Requirements and product quality complaint reporting requirements; and
• Other duties as required.

What youll bring to our team

Bilingualism in English and French is an asset;

Ability to handle a high caseload in a fast-paced changing environment;

Minimum of 2 years experience in customer / client service experience;

Strong proficiency in Microsoft and Google applications (Google apps Word Excel);

Professional / courteous / efficient telephone manner;

Proven ability to organize time set priorities and multi-task in order to meet various competing work deadlines;

Strong communication and interpersonal skills;

Ability to work independently and in a team environment;

High attention to detail;

Prior experience in a reimbursement role is a strong asset;

Experience in biologics will be considered an asset;

Experience in the healthcare pharmaceutical or insurance industry is an asset;

Ability to resolve issues effectively and efficiently;

Valid Drivers license and reliable vehicle as there will be occasional travel for on-site clinic visits; and

Able to work rotating shifts Monday through Friday covering the hours of 8 AM to 8 PM EST;

With one tree planted for every new hire why not start your new job on a green foot and help us lower our carbon footprint.

Job Status : Full Time Temporary (12 months)

Job Location : British Columbia

Application Deadline : August 14 2023

Our commitment to our team our patients and our community

BioScript Solutions supports public health guidelines and recommendations regarding COVID-19 vaccines. As such any offers of employment will be contingent on the candidates acceptance to comply with our COVID-19 Vaccination Policy.

As one of Canadas Best Managed Companies we offer a competitive total rewards package and paid time off to volunteer. From donation programs and local community engagement activities to national charitable and environmental initiatives our teams passion for creating change extends from patient care to community care.

Were proud to be an equal opportunity employer. As a people-centric organization were committed to fostering a culture free of discrimination and providing a safe space for all team members to express their individuality. Through our commitment to diversity inclusion belonging and equity we strive to provide an accessible workplace where individuals feel valued respected and supported every day.

We encourage and accept all applications however only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries please email the talent acquisition team at emailprotected .

A little bit about us

BioScript Solutions

Who We Are

BioScript Solutions is a network of companies that provide a unique complement of services supporting the distribution and provision of complex drug therapies. We are dedicated to providing the highest quality patient centered care in the specialty pharmacy industry in Canada. We are working to improve patient care within the specialty pharmaceutical industry through our distribution pharmacy clinic and patient program networks.

Who You Are

We carefully hand-pick people to join our BioScript family who share our enthusiasm for improved access to care and our entrepreneurial spirit. Are you looking to join an innovative Canadian owned pharmaceutical organization with an excellent culture and environment all while having the opportunity to really make an impact Does your personal career mission align with our mission We want to hear from you!

Mission Statement

To engage patients by providing comprehensive pharmacy-led care while focusing on delivering

optimal patient outcomes through access reimbursement and clinical services.

Career Opportunities

Within our network of companies youre sure to find your niche if you have a background or interest in healthcare. Across Canada we have opportunities for Staff Pharmacists Pharmacy Assistants and Regulated Pharmacy Technicians. In select locations we have opportunities for patient and organizational support professionals such as Patient Reimbursement Managers Pharmacovigilence Associates Data Analysts Accountants and IT Professionals.

How To Apply

Interested in being considered Current active opportunities can be found here : . For consideration for future opportunities as they arise (we are growing!) please send your resume and indication of what type of role you are looking for to emailprotected. Resumes will be kept on file for consideration for a period of 6 months. All applications are held in strict confidence.

Unfortunately this company does not accept applications from outside of Canada.

Required Experience :

Key Skills

Project / Program Management,Program Management,Developmental Disabilities Experience,Organizational skills,Data Collection,Meeting Facilitation,Utilization Review,Administrative Experience,Program Development,Public Speaking,Supervising Experience,Social Work

Employment Type : Full-Time

Experience : years

Vacancy : 1