Program Coordinator, Appeals and Accommodations

Royal College of Physicians and Surgeons of Canada; Ottawa; Hybrid; CAD 58,000 - 74,000; Full time

Job summary

The Royal College of Physicians and Surgeons of Canada is seeking a Program Coordinator for Appeals and Accommodations to provide essential administrative support. This role involves program management, coordination of exam accommodations, and collaboration across teams to ensure operational efficiency. Ideal candidates will have a degree and experience in program support, with strong skills in communication and data management.

Benefits

Hybrid work environment

Support for applicants with disabilities

Qualifications

• 3 years related experience in a coordination or program support role
• Experience with accommodations, appeals, or compliance processes
• Familiarity with exam administration or regulatory compliance

Responsibilities

• Provides administrative and operational support for the exam delivery process
• Maintains program database and files; responds to inquiries
• Prepares comprehensive program materials for legal review

Skills

Coordination

Communication

Judgment

Data Management

Education

College degree or diploma in business administration, law, education, or other related field

Job description

Program Coordinator, Appeals and Accommodations

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Program Coordinator, Appeals and Accommodations

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Job Title :

Program Coordinator, Appeals and Accommodations

Exam Delivery

Permanent

Detailed Description

Today, the Royal College has over 55,000 members and the vision remains to advance the learning for specialist physicians to deliver the best health care for all. The Royal College partners and collaborates to lead the evolution of specialty medical education and standards; support specialist physicians, learners and teams to continuously improve; and advocate for excellence in specialty medicine by supporting innovation, well-being, equity and person-centered care. We are a national, nonprofit organization established in 1929 by a special Act of Parliament to oversee the medical education of specialists in Canada.

Reporting to the Manager of Exam Delivery and working closely with the Program Manager, Appeals and Accommodations, the Program Coordinator, Appeals and Accommodations, provides administrative and operational support. This includes program administration and development, planning and workflow coordination, and the execution of specific operational tasks that support the Royal College’s examinations business operations.

Here’s an insight into your typical day to day :

• Maintains program database and communicates with parties (i.e. Candidates) by responding to inquiries and disseminating program-related information.
• Organizes and maintains program files in electronic systems (e.g. Outlook, SharePoint). Compiles and disseminates sensitive and / or confidential program documents and information to relevant parties.
• Reviews requests or cases of a non-standard nature within the program area exercising judgement and initiative in applying guidelines, reviewing precedents, and analysing results to address non-standard issues or make recommendations (Credentials Deferral of Examination Eligibility, Credentials Reconsideration of a Ruling, ‘No Further Eligibility’,’ Credentials Appeal of Decision).
• Prepares comprehensive program materials for Program Manager as well as for Legal Counsel review (internal and external)
• Prepares materials and documentation to support reporting on program activities to management and committees. This involves attending meetings, taking minutes, interpreting, and synthesizing discussion and preparing briefing notes, reports, data, and related statistics for presentation purposes.
• Reviews program-related requests and gathers necessary information. Works with the Exams team to coordinate accommodation logistics for live examination events which may include providing orientation or guidance to examiners and candidates. Monitors live examinations to ensure accommodations are met.
• Maintains detailed program logs for actions associated with requests and accommodations. This involves compiling and synthesizing sensitive program information from various data management systems (e.g. RISR). Drafts necessary program correspondence such as accommodation letters and tracking the status of requests.
• Performs regular Quality Assurance activities focused on data accuracy. Supports quality improvement initiatives in appeals and accommodations by identifying areas for enhancement and contributing to the review and analysis of program processes

Does this sound like you?

• College degree or diploma in business administration, law, education, or other related field.
• 3 years of related experience in a coordination or program support role.
• Experience working with accommodations, appeals or compliance related processes.
• Familiarity with exam administration, education / testing environments or regulatory compliance.
• Experience with disability or accessibility programs and familiarity with related legislation.
• Experience in environments requiring legal oversight or input.

How to get noticed?

Please apply through our UKG recruitment platform with your résumé, covering letter and salary expectations by July 18, 2025.

The Royal College invites applications from all qualified applicants. The Royal College is strongly committed to employment equity and diversity in the workplace and encourages applications from Black, racialized / visible minorities, Indigenous / Aboriginal people, women, persons with disabilities, and 2SLGBTQIA+ persons.

We sincerely thank all applicants for their interest; however, we will only contact those under consideration. An eligibility list may be established for similar positions of various tenures. The list will be retained for a maximum period of 18 months.

The Royal College supports a hybrid work environment which includes a combination of working both onsite in Ottawa and from home.

The Royal College will provide support in its recruitment processes to applicants with disabilities, including accommodation that considers an applicant’s accessibility needs. If you require accommodations during the interview process, please contact [e-mail]

Please note that the job advertisement will no longer be available once the position has closed.

Band 5 - Salary ranges from $58,782.00 to $73,528.00

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

Hospitals and Health Care

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