Program Coordinator and Facilitator (PCF)

The Salvation Army Belkin Communities of Hope; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading community organization is seeking a dedicated Program Coordinator and Facilitator for its anti-human trafficking initiative. In this role, you will develop and deliver comprehensive programs for survivors, ensure effective community partnerships, and lead outreach efforts. The ideal candidate will have a solid understanding of trauma-informed care and the ability to work collaboratively to make a difference in the lives of individuals affected by exploitation. This is a permanent full-time position, requiring a commitment to the mission and values of the organization.

Qualifications

• At least two years of experience in program facilitation.
• At least one year of experience working with survivors of exploitation.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Develop and implement pro-social activities and training for survivors.
• Coordinate with community partners and ensure effective outreach.
• Supervise volunteers and provide oversight of programs.

Skills

Trauma-informed practices

Interpersonal skills

Conflict resolution

Problem-solving

Analytical skills

Time management

Group facilitation

Education

Formal post-secondary program in Social Service or related field

First Aid/CPR Certification

Mental Health First Aid Certification

WHMIS training

FOODSAFE Level 1

Valid Class Five BC Driver’s License

Tools

Microsoft Office

Job description

EMPLOYMENT OPPORTUNITY

The Salvation Army British Columbia

POSITION:Program Coordinator and Facilitator (PCF),

Illuminate Anti-Human Trafficking Programs-Propel Survivor Development Centre

FACILITY :Undisclosed Location – Vancouver, BC
(Note: New Hire Orientation training will take place at Belkin Communities of Hope in Vancouver. The actual facility for the position is undisclosed).

POSITION PURPOSE SUMMARY:

The Program Coordinator and Facilitator provides oversight, supervision, direction, and facilitation of in person and digital/virtual training for Survivors of human trafficking in Canada at designated Illuminate program sites.

KEY ACCOUNTABILITIES:

Program Coordination and Delivery 65%

· Develop, outsource, implement, and evaluate daily pro-social activities, lesson plans, group sessions, book studies, and more in topics such as mental wellness, addictions, recovery and rehabilitation life and living skills sessions in house and in the community, utilizing best practice evidence-based models, including the accompaniment of clients in the community to activities and events, and local travel to events

· Implement existing courses and programming, build community relationships and discounted access to services, coordinate with community partners in service access and delivery

· Supervise all mental health, addictions, fine arts, and life & living skills programming for Illuminate program clients, reporting to the Manager, Propel Development Center, and in collaboration with Manager of Deborahs Gate

· Delegate & coordinate completion of tasks to volunteers as per their job descriptions, and provide accountability on an ongoing basis, including oversight of lived experience employment placements

· Development of administrative frameworks and best practices for program delivery, including new and innovative approaches to digital programming, teaching to learning styles & using creative multi-modal approaches

· Utilise knowledge of issues pertaining to ADL’s, Person-Environment-Occupation Model, occupational therapy, human trafficking & exploitation, rehabilitation, immigration, de-colonizing praxis, fine arts, lived experience inclusion, domestic violence/abuse, mental health, addictions, homelessness, employment, education, racial justice & equity, financial inclusion, and internal policies and procedures to develop program materials and partnerships

· Ongoing maintenance of resources, facility library, and message boards, as well as maintain physical resources including cell phones, vehicles, and program equipment

· Assess client suitability to internal and external programs and agencies as required

· Ensure the use of the Case Management System as it relates to development, activities, and education, including case notes, activity reports, therapeutic approaches & intervention

· Participate in, orientating, training, scheduling, and evaluating volunteers and practicum students for programming

· Ensure that program procedures are maintained, develop learning guides, and facilitator materials where required

Outreach 20%

• Provide programming and support at external program sites, working collaboratively with staff and clients to meet their programming needs
• Provide accompaniment by vehicle, ferry, plane, or public forms of transit for program participants where required for programming, supply purchasing, attending events
• Complete ongoing facilitation training related to staff training, programming, and therapeutic approaches as required, provide training to other team members withing Illuminate and Belkin Communities of Hope
• Conduct survivor talkback sessions & councils to support program participant input integration into programming activities
• Ascertain and provide participants with referral services within the community and / or social services resources where relevant
• Assist Management team in seeking donations and establishing meaningful connections with community partners, support and participate in stakeholder evaluations and focus groups, attend offsite meetings with stakeholders as required

Other Duties 15%

· Participate in training, meetings, case management development, administrative system orientations as required

· Complete complex reporting, statistical evaluation, and work within program budget, reporting to Manager on outcomes & funder requirements, attend funding related events & share program outcomes.

· Keep track, provide statistical and evaluative information to management on a monthly basis.

· Monitor and ensure office safety practices in compliance with health and safety standards, complete incident report investigations & develop program related policy & follow violence & risk assessment guidelines.

· Ensure client supervision and safety in designated programs and comply with relevant program Policies and Procedures.

· May provide back-up support to and or assume functions in other program areas as needed and perform other duties as assigned.

Working Conditions:

· Responsibilities will involve working from a designated workstation, but will also involve movement through the residential areas, and general building.

· Direct program activities may require a moderate level of physical ability - walking, standing, lifting up to 20 pounds – to effectively carry out the duties of the position.

· Responsibilities will also include accompaniment of clients traveling by public transportation or walking in various weather conditions.

· The employee may at times be subject to hazardous or disagreeable conditions in the performance of their duties.

· Working conditions may include:

Exposure to drugs and alcohol

Noise and odours

Dealing with angry and abusive people

Verbal Abuse

Exposure to bodily fluids and bodily waste

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

EDUCATION AND EXPERIENCE QUALIFICATIONS:

· Completion of a formal post-secondary/college program of two academic years in Social Service or another related field.

· Current Certification in First Aid/CPR

· Certification in Non-Violent Crisis Intervention or MANDT

· Completion of WHMIS training

· Certification in FOODSAFE Level 1 or willingness to be trained

· Mental Health First Aid Certification or willingness to be trained

· Current Naloxone Training or willingness to be trained.

· Valid Class Five BC Driver’s License and clear abstract

*Alternative level of education and experience may be acceptable

Experience and Skilled Knowledge Requirements

• At least two (2) years of experience working in program facilitation
• At least one (1) year experience working with survivors of exploitation
• Proficient in Microsoft Office (including Word and Excel, PowerPoint), Outlook, and Internet Navigation and General Computer Skills
• Strong knowledge of of trauma informed practices in working with marginalized and exploited populations.

Skills and Capabilities (examples provided below):

• Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Attention to detail, problem-solving and analytical skills.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Ability to function independently and collaborate with a team
• Ability to follow Universal precautions.
• Demonstrate ability to de-escalate individuals in stressful situations with effective interpersonal and conflict resolution skills.
• Demonstrate ability to communicate effectively both orally and in writing with staff and clients.
• Demonstrate group facilitation and program coordination abilities.
• Demonstrate organizational and time management skills
• Ability to provide an original copy of a Criminal Record Check that is satisfactory to The Salvation Army, in its sole discretion, is required, including Vulnerable adults and Child Check.

SALARY : $27.30/hour (Probation rate)

TERMS : Permanent Full-Time (37.5 hours/week)

DAYS & TIME : Sunday to Thursday; 10:30AM – 6:30PM (30 mins. Unpaid break)

NO. OF VACANCIES : 1

Interested applicants must respond in writing by July 08th, 2025 by 4:00PM and quote

Program Coordinator and Facilitator (PCF – PROPEL); Job No. 25-001 to:

EMAIL: [e-mail]

PLEASE NO PHONE CALLS

Internal Applicants: Please advise Department Heads of your intentions prior to submitting your application.

We thank all applicants, however, only those candidates to be interviewed will be contacted.