Program Coordinator 2, Full-Time

Taproot Community Support Services; Vancouver; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Employee ownership through EOT

Competitive wages

Paid vacation and benefits

Learning and career development

Job summary

Taproot Community Support Services seeks a Program Coordinator 2 to lead day-to-day program operations supporting children and youth. You will ensure facilities, safety, policies, and licensing compliance while guiding staff, contractors, and volunteers.

This role emphasizes relationship-building, cultural responsiveness, and collaboration with partners. Ideal candidates bring a degree or diploma in a related field, supervisory experience, valid driver’s license, and First Aid/CPR.

Qualifications

• Degree or Diploma in humanities, social sciences or related field.
• Minimum of three years in a similar facility or program, including at least one year in a supervisory or management role.
• Current WCB Occupational First Aid, Level 1 and CPR certificates required.
• Valid Class 5 Driver’s License and clean driver's abstract.
• Ability to use common computer applications.
• Experience with basic sign language or alternative communication strategies is an asset.
• MANDT or Non-violent crisis intervention training (or willingness to obtain during probation).

Responsibilities

• Plan and develop the program in consultation with the program manager, and plan and implement program activities and special events.
• Formulate program policies and procedures and evaluate the program in consultation with the supervisor.
• Oversee day-to-day operation of the program ensuring facilities, equipment, policies and licensing standards are met.
• Supervise staff and contractors; assign work and conduct performance evaluations.
• Participate in recruitment and selection of program staff and contractors; screening applicants and participating in interviews.
• Schedule program staff and placement according to program requirements.
• Orient, train and support program staff, contractors, volunteers and practicum students.
• Promote public awareness of and support for the program through promotional materials and community events.
• Coordinate referrals and liaison with community service providers; represent the agency externally.
• Maintain related records and statistics and produce required reports.
• Operate vehicles safely when transporting service recipients or Taproot business.
• Provide on-call and emergency coverage as required.
• Perform other duties as needed.

Skills

Supervisory experience

Relationship-building

Team collaboration

Youth program support

Education

Degree or Diploma in humanities or related field

Tools

Common computer applications

Basic sign language (asset)

First Aid/CPR certifications

Job description

The Program

At Taproot Community Support Services, we’re a 100 percent employee‑owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a voice in shaping Taproot’s future and the opportunity to share in employee ownership dividends.

As a Certified B Corporation, we harness business for good. Since 1983 we’ve grown steadily, now delivering support across Alberta, British Columbia, and Ontario through more than 90 contracts. Our 800‑plus employee‑owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided by these principles, we deliver more than 125 community‑based services each year. We walk alongside about 1,600 children, youth, families, and people with diverse abilities, with revenues exceeding $70 million. This home supports Indigenous children and youth in care in an environment that values culture, identity, belonging, and connection. Staff work alongside youth to strengthen or re‑establish meaningful connections with their families, communities, cultures, and traditions whenever possible, while providing consistent, relationship‑based support for youth with diverse needs and experiences.

Is this role right for you?

We’re looking for people who genuinely enjoy working with children and youth and believe in the power of building positive, consistent relationships and are open and willing to support youth in their cultural, community, family activities.

You bring education and/or experience in Child and Youth Care or a related field, share Taproot’s values, are committed to Truth and Reconciliation, and to applying the CARE (Children and Residential Experiences) principles in your everyday practice.

The Position

The Program Coordinator 2 (PC2) position will oversee the day to day operation of the program by ensuring that the necessary facilities and equipment are in place, adhere to program policies, guidelines and best practices, and meet program standards and licensing requirements.

The PC2 will assist with recruitment, selection, orientation, training, and monitoring. In addition to completing supervision tasks, supporting contractors as required, managing the program budgets, allocation of funds and on‑call processes.

We're looking for people who genuinely enjoy working with children and youth and believe in the power of building positive, consistent relationships. You bring education and/or experience in Child and Youth Care or a related field, share Taproot's values, and are committed to applying the CARE (Children and Residential Experiences) principles in your everyday practice.

This position requires union membership with CUPE.

Scheduling

• Wednesday through Sunday, 1600-2400

Will have to rotate Emergency On-Call duties with the Program Manager.

You Might Be a Great Fit If You

• Enjoy taking children and youth on community outings, recreational activities, and everyday adventures.
• Find purpose in encouraging and supporting youth to attend appointments, school, and other important commitments.
• Build trust through patience, consistency, and authentic relationships.
• Work well as part of a team and value collaboration, accountability, and continuous learning.
• Respect and celebrate each young person's unique strengths, identity, culture, and lived experiences.
• Have experience participating in ceremonies, cultural activities, and supporting Indigenous children and families

We encourage Indigenous applicants to apply.

In Your Role You Will

• Plan and develop the program in consultation with the program manager, and plans and implements program activities and special events.
• Formulate program policies and procedures and evaluates the program in consultation with the supervisor.
• Oversee the day to day operation of the program by ensuring that: the necessary facilities and equipment are in place; program policies, guidelines and best practices are adhered to; and program standards and licensing requirements are met.
• Supervise/oversee program staff and contractors by performing duties such as assigning work, providing feedback on performance, and conducting performance evaluations.
• Participate in the recruitment and selection of program staff and contractors by performing duties such as screening applicants, participating in interview panels, and making hiring recommendations.
• Schedule program staff and sets up placements according to program requirements.
• Orient, determine the need for, and provide training to program staff, contractors, volunteers and practicum students.
• Promote public awareness of and support for the program by performing duties such as producing promotional materials and attending community events.
• Liaise with community service providers and other professionals to coordinate service provision, facilitate referrals to the program, and represent the agency and/or program in external events.
• Maintain related records and statistics and produces reports as required.
• Operate motor vehicles safely and legally while transporting service recipients or on Taproot business.
• Provide on-call and emergency coverage on pager or cell phone as required.
• Perform miscellaneous job‑related duties as required.
• Enjoy taking children and youth on community outings, recreational activities, and everyday adventures.
• Find purpose in encouraging and supporting youth to attend appointments, school, and other important commitments.
• Build trust through patience, consistency, and authentic relationships.
• Work well as part of a team and value collaboration, accountability, and continuous learning.
• Respect and celebrate each young person's unique strengths, identity, culture, and lived experiences.
• Apply leadership skills to encourage and support the staff team to engage with the youth in daily activities, cultural/community, family engagement etc
• Prior to confirmation of employment, all applicants must provide a copy of a current Criminal Record Check and/or Government Screening Letter. These checks vary depending on province and sector and will be communicated by the Program Hiring Team.

As An Ideal Candidate You Possess

• A Degree or Diploma in one of the humanities, social sciences or related field.
• Minimum of three years in a similar facility or program, including at least one year in a supervisory or management role.
• Current WCB Occupational First Aid, Level 1 and CPR certificates required.
• Experience with basic sign language and/or alternative communication strategies training or experience an asset.
• Valid Class 5 Driver’s License and clean driver’s abstract
• Ability to use common computer applications required.
• Food Safe food hygiene and sanitation and WHMIS (or willing to obtain within probationary period).
• MANDT or Non‑violent crisis intervention (or willing to obtain within probationary period).

What Taproot Community Support Services Does

At Taproot, your passion for helping others can truly make a difference. As an employee‑owned company, we value collaboration, learning, and innovation. Our strength‑based approach guides both our care and how we support each other. Join a team where your voice matters, and together, we’re building a company we’re proud of.

Our Employees Enjoy

• Employee ownership from day one through our EOT, with opportunity for profit‑sharing dividends
• Work/life balance
• Learning and career development opportunities
• Competitive wages and salaries
• Paid vacation and benefits for eligible employees
• Defined benefit pension plan (Municipal Pension Plan) for eligible employees within British Columbia
• Matching RRSP plan for eligible employees within AlbertaProfessional development opportunities and job‑related training
• Employee and Family Assistance Program
• Long Service Milestone rewards
• Employee referral bonus program
• A values‑driven workplace — as a Certified B Corp, we’re committed to using business as a force for good

For more information on Taproot Community Support Services visit our website: taproot.ca

Equal-Opportunity Employer

Our commitment to creating a diverse and inclusive work environment is unwavering. We believe that varied backgrounds and experiences fuel innovation and success. As an equal‑opportunity employer, we prioritize diversity, equity, and inclusion across all operations. We're seeking candidates passionate about contributing to our multicultural teams and enriching our workplace with their unique insights and cultural sensitivity.

We encourage individuals from diverse backgrounds to apply and join us in fostering a welcoming and inclusive environment.

No telephone calls please. Only those candidates selected for an interview will be notified.