Program Coordinator (1 Year Contract)

Bayshore HealthCare; Mississauga; On-site; CAD 52,000 - 78,000; Full time

Job summary

Bayshore HealthCare is a leading provider of home and community health care services in Canada. The Program Coordinator, reporting to the Senior Manager, Operational Excellence, coordinates government-funded programs, supports continuous improvement initiatives, and helps manage branch operations in a fast-paced healthcare environment.

This hybrid role requires strong organization, collaboration, and readiness to travel to branches as needed, with 1–2 years of related experience and knowledge of

Qualifications

• 1–2 years of scheduling, communications or administrative experience.
• Experience supporting operational or process improvement projects preferred.
• Healthcare experience (home care or regulated services) is an asset.
• Knowledge of Procura and/or AlayaCare with coordination and scheduling is required.

Responsibilities

• Provide administrative coordination for government-funded and operational programs (SDF, ROS, CCPN, PSW Training Fund).
• Coordinate and support Operational Excellence projects, timelines, and deliverables across workstreams.
• Support the National Director, Branch & Central Operations, and regional Directors as required.
• Maintain project trackers, risk/issue registers, and action logs; follow up on outstanding actions.
• Support branch coordination and scheduling; travel as needed.

Skills

Scheduling

Communications

Administrative support

Cross-functional collaboration

Procura

AlayaCare

MS Office

Education

Post-secondary degree or diploma

Tools

Procura

AlayaCare

MS Office

Job description

Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.

The Program Coordinator, under the direction of the Senior Manager, Operational Excellence, contributes to the overall success of the Home Care Solutions Division by providing the administrative coordination of government funded programs, administrative support to operational excellence initiatives, continuous improvement programs, and cross‑functional operational projects, as well as BHCS branch operations as required. This role is integral to ensure that operational initiatives are planned, tracked, and executed effectively, and that deliverables align with the Division’s Annual Plan, funder requirements and internal priorities and policies are met.

The Operational Excellence Coordinator works closely with Operational Excellence, Operations Leadership, Learning & Development, Transformation, and branch stakeholders to support process improvement, change initiatives, and operational readiness across the organization.

The ideal candidate is highly organized, detail‑oriented, and collaborative, with a strong interest in operations, continuous improvement, and project delivery within a fast‑paced healthcare environment.

This is a hybrid position working 2 days per week at NSC or in a branch.

DUTIES AND RESPONSIBILITIES

Program Coordination & Operational Support

• Administrative support to government‑funded and operational programs with primary focus on Skills Development Fund (SDF), and flexibility to support additional programs as the operations portfolio evolves, inclusive of the Return of Service (ROS), CCPN, & PSW Training Fund.
• Provide coordination and administrative support to Operational Excellence projects and initiatives, including planning activities, tracking timelines, managing documentation, portal entries (Ministry), and monitoring deliverables across multiple concurrent workstreams.
• Provide administrative support to the National Director, Branch & Central Operations & Community Partnership and the Regional Directors, as required
• Maintain project trackers, action logs, risks, and issue registers, and support follow‑up on outstanding actions.
• Support coordination activities in the branches as required. For time to time, may be required to schedule in branches to cover urgent situations.

Continuous Improvement & Process Optimization

• Assist in identifying operational efficiencies and improvement opportunities as with the government funded programs and internal applications.
• Support change management activities including communications, training materials, and readiness activities.

Stakeholder & Communication Support

• Coordinate consistent messaging, deliverables, and incoming action items across [PS1.1]Operations, Learning & Development, Transformation, and branch teams.
• Prepare meeting agendas, materials, minutes, and follow‑up actions as necessary to assist the BHCS stakeholders with a primary focus on the Central Ops team.
• Be a champion for change within the Operations Excellence Team and within the branch network.

Reporting, Documentation & Governance

• Prepare and maintain funding Operations Excellence documentation, reports, and summaries.
• Support funder reporting requirements, portal updates and dashboard inputs and maintain standardized templates and tools.

Other Responsibilities

• Must be willing to travel to branches as required, including having a valid driver’s license and access to a car is required.
• Participate in ongoing internal and/or external continuing education activities.
• Adhere to Bayshore Policies and Procedures.
• Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
• Participate in proactive Health & Safety activities while performing all duties, with a responsibility to notify immediate Supervisor of any Health & Safety risks or concerns.
• Maintains confidentiality of client and corporate information in accordance with Bayshore policies
• Complete other tasks as requested.

REPORTING RELATIONSHIP

The Program Coordinator reports to the Senior Manager, Operational Excellence.

Education

• Post Secondary degree, diploma/certificate in business administration, communication or operations management
• Demonstration of learning and growth mindset through continuous education.

Experience

• A minimum of 1-2 years' experience in scheduling, communications, or in an administrative role.
• Experience supporting operational or process improvement projects is preferred
• Healthcare, preferably home care, or regulated service environment experience is an asset.
• A working knowledge of Procura and/or AlayaCare with coordination and scheduling knowledge is required.
• Strong communication skills
• Ability to work as a team player
• Knowledge of various IT systems including Suite of MS products[PS2.1][PS2.2] (teams, excel, PowerPoint, Word etc. Request Intake & Work Management Systems, Operational & Scheduling Systems (Procura, AlayaCare).